Came here on vacation and stayed right above the restaurant! Let me just say, best decision we've…read moremade here! Place is so homey and the ambiance is amazing! 10/10 recommend if you're staying right above!

Terrific food! We had a delicious and simple lunch here -…read morejust salad and a vegetarian lasagne! The food was prepared and presented beautifully with high quality ingredients and our drinks were delicious! No wonder it's so popular!!

I've eaten here many times and I'll never do it again. I hope to save others from making the same…read moremistake. We ordered two plates from the vegan menu (plantain croquettes w/ tofu salad & soy enchiladas w/ refried beans). The head waitress repeated our order and confirmed the plates were vegan. Both plates arrived with what we assumed to be tofu and vegan cheese. We took our first bite to find out it was NOT vegan. It was panela cheese. I want to emphasize that their menu differentiates between vegan & vegetarian plates, and they clearly describe the ingredients. We respectfully mentioned the mistake to another waitress but she was incredulous and hostile, and treated us as is if we were being difficult. We asked her to check with the kitchen. She took the first plate and returned several minutes later having substituted the cheese for tofu saying nothing of the mistake. We asked if she could do the same for the second plate. She rolled her eyes, took the plate, and returned having superficially brushed off most of the cheese, tossing the plate onto the table and saying nothing of the mistake again. How can they make this mistake and not care? We called over the head waitress and explained what happened. She retrieved our order ticket, noted that both orders were written as vegan, but was incredulous regarding the mistake. We prefaced our concern with our respect for the restaurant and our understanding that it was a busy day. The head waitress was unconcerned, saying that MOST of the plate was vegan. Guests from another table overheard our conversation and agreed with us that the restaurant should take the issue seriously, and suggested they offer us a discount. The head waitress returned with the check having taken off 10%. Despite this insult we paid and left no tip. This is my first time not tipping and my first time giving a negative review. 24 hours after the experience my stomach is still upset. I'm very disappointed in a restaurant that used to be a favorite. ___________________________________________________________________ He comido aquí muchas veces y nunca lo volveré a hacer. Espero salvar a otros de cometer el mismo error. Pedimos dos platos del menú vegano (croquetas de plátano con ensalada de tofu & enchiladas de soya con frijoles refritos) La camarera principal repitió nuestro pedido y confirmó que los platos eran veganos. Ambos platos llegaron con lo que supusimos que era tofu y queso vegano. Dimos nuestro primer bocado para descubrir que NO era vegano. Era queso panela en ambos platos. Quiero enfatizar que su menú reconoce la diferencia entre platos veganos y vegetarianos, y claramente describen cada uno de los ingredientes. Mencionamos respetuosamente el error a otra camarera, pero ella no nos creyó y nos trató como si estuviéramos siendo difíciles. Le pedimos de la manera más atenta rectificar con cocina. Ella tomó el primer plato y regresó varios minutos después, sustituyendo el queso por tofu sin mencionar del error. Le preguntamos si podía hacer lo mismo con el segundo plato. Ella respondió incrédula y hostil, tomó el plato y regresó después de remover superficialmente la mayor parte del queso, arrojó el plato sobre la mesa y no volvió a decir nada sobre el error. ¿Cómo pueden cometer este tipo de error y no importarles en lo absoluto? Llamamos a la camarera principal y le explicamos lo que sucedió. Recuperó nuestra cuenta con el pedido y notó que ambos pedidos estaban escritos como veganos, pero incrédula sobre el error. Expresamos nuestra preocupación con nuestro respeto por el restaurante y nuestro entendimiento de que era un día ajetreado. La jefa de camarera no se preocupó y dijo que la MAYORÍA del plato era vegano. Los comensales de otra mesa escucharon nuestra conversación y estuvieron de acuerdo con nosotros en que el restaurante debería tomar el tema con la seriedad pertinente y sugirió que nos ofrecieran un descuento. La jefa de camarera regresó con la cuenta descontando solo el 10%. A pesar de este insulto pagamos y no dejamos propina. Esta es la primera vez que no dejo propina y la primera vez que hago una reseña negativa. 24 horas después de la experiencia, mi estómago todavía está revuelto. Estoy muy decepcionado de un restaurante que solía ser uno de los favoritos.

Great soy burger - also get the Organic Acapulcoco coconut water in the cooler in the tienda. It's…read moreoutstanding. Sweet and refreshing all without added sugar. The best I've ever tasted. Soy burger was spot on. Nice bun. Great flavor

Excellent service and warm atmosphere. Manager made sure everything went well. We ate hamburger and…read moresteak. I had to request no avocado and no sautéed onions but is came with both. I had to scrap them off.

Such a disappointment in this beautiful town! Do not come here unless you feel constipated. LOL. Me…read moreand partner came here for dinner and guess what! Both of us had food poisoning from the food, despite I ordered fully cooked food. Service was extremely slow. Our drink(water) came after asking for 3 times ..... it is a nice looking restaurant, but we also sat by the window so a homeless guy knocked on the window and asked us for the leftover. We refused, and he just stood there stared at us for about 5 minutes. Overall did not enjoy this place at all

This restaurant in the heart of Puebla is a genuine gem. It is inside the Hotel Cartesiano. The…read morefood is tremendous and very healthy. I spent the weekend here touring Puebla. There are two restaurants in the hotel. However, they have completely different menus. Both are tablecloth restaurants. I have to give credit to Max for his food, wine, and mezcal suggestions. Service is extraordinary. Everyone tries to do their best to keep customers happy. If I may suggest, the mole, the huaraches, and the churros are must-tries! Unfortunately I would eat right away and then realized I didn't take a pic of the food!

The restaurant staff is EXCEPTIONAL including the chef! He shared a recipe with me of his amazing…read morebabaganoush and he said he was pleased to share it with me so that i would have a piece of them with me! The staff was also very creative and these awesome decorations in the restaurant ! The juices smoothies and infusions were amazing! The babagnaoush also! There were vegetarian options and if i remember correctly there were no grasshoppers on the menu thank god I didn't absolutely love my main dishes for dinner(vegetarian ones and soup) BUT it was still the best place to have dinner in town and i ate dinner twice and breakfast Service was exceptional and it was clean! Breakfast was very good and they had this amazing media luna chocolate cake

The best mole I have had in my life. Good service, plenty of…read moremenu options and one of the best wine selections (full bottle) you will find in Puebla

Five for the service and atmosphere, 3.75 for the food…read more The room is beautiful and the murals make a lovely backdrop for the meal. Be aware that the prices are high for the locale. There is an English menu available online but not in the restaurant. Here's where I get confused. The service is excellent, full white tablecloth treatment, old-school European style. No detail is missed. Then we get to the food. It's really pretty good, all told. Here's where the attention to details goes sideways. The bread rolls felt as if they had been sitting since yesterday. The beans, although delicious, had sat around on the plate long enough to be room temperature and develop a crust. The totopos stuck in the beans were in the beans long enough to get soggy. The rice served alongside the moles was barely above room temperature and a bit dried out. All the food, in general, needed to arrive from the kitchen much warmer. Essentially, anything that could be made ahead of time was, and then left sitting out. It doesn't fit and I don't get it.

Una verdadera joya en Puebla, la comida, servicio y ambiente es un plus,plus,plus. Delicioso todo.read more

We didn't love the cholupa much but the Mole Poblano is our favorite mole the entire trip so far…read more We weren't really hungry so we only ordered 1 appetizers and 1 mole. They were very nice, they splited it into 2 portions for us evenly without us asking. Our server was so nice, friendly and warm. Appreciate him very much!

Somewhat upscale Mexican cuisine with a nod to local dishes. Expansive menu, everyone will find…read moresomething to enjoy. Bright, colorful and well decorated; we really enjoyed eating here. If pomegranates are in season, didn't miss their Chile en Nogada - a cheese stuffed, mild pepper with a creamy walnut sauce. It's a fantastic local dish and they do it well.