I have purchased a treatment package from groupon, the package included massage, facial and shellac pedicure. It was difficult to book a time cause the spa is almost always fully booked, I found it frustrating. So when I finally got the time I was a bit skeptical about this place. My first treatment was massage, I have booked it after work, cause the spa is open till 21:00 every day, making it very convenient for people that work daily. I was looking forward to get relaxing massage after hard day of work and was rushing to my appointment. On the way there, I managed to get stuck on the subway due to some technical difficulties on one of the stations and by the time I arrived on Stureplan it was 20 minutes left from my appointment. My phone did not have any reception, therefore I could't make a call to let them know I am late. I was crushed. I rushed into the salon trying to see if I have any chance to save my appointment and was greeted by a very friendly Receptionist. She offered me a tasty smoothy and contacted the owner to try to solve my situation. Like any other salon they have 24 cancelation policy that if you brake you loose your appointment and the receptionist could not make a decision to give me new time for free. I have already lost all my hope to get new time for last treatment and was hoping to book times for remaining facial and pedicure when the receptionist has told me that she will give me a new time for my missed appointment. I felt that she put so much effort to solve my problem that I almost felt uncomfortable to take the treatment knowing that it is my fault that I was late. I have been in this place maybe 10 or more times since. Their customer service is incredible, very friendly, always solving any problem that occurs. It is a first spa that I have visited that actually follows through on a promise on their web side about 100% satisfaction guarantee. The treatment quality is very high specially manicure and pedicure ( I always go to Agata or Amy) absolutely best one I got in Stockholm! The massages there is average, but the waxing is completely something else that I ever tried, never had such fast waxing treatment and almost painless. They always give smoothies fresh squeezed juices and on fridays even can treat you with a glass of bubbly whine as an after work special (and for free). I will definitely will be coming back to this place! read more