I work in healthcare, so I know these are unusual times and people are just plain scared and stressed. The thought of dealing with this place on a good day (without the recent novel virus) is enough to annoy me. The staff is not there early to conduct their opening procedures...we are lined up outside watching the staff arrive 5 mins before the opening time. Even if the door is open on time, the staff is still organizing themselves, the sign-in process is a mess, the staff working the desk is rude, don't seem to want to be bothered, and every time I'm there, I have witnessed privacy breaches. Once you're signed in and have dealt with Miss NO personality, the wait begins...and continues. Even if you're second in line, the simple tube of blood that they draw which takes 2 mins tops will leave you waiting a good 15 mins. I can't identify if it's a staffing issue or if the staff they have needs a 10 min break between each patient. Anyway, it's NOT efficient. Met with privacy issues and long waits, a normal day is a headache...then there are the new procedures...so of course this visit was close to an hour. Add the new hours of operation and new procedures and it got 100x worse. The lady taking temperatures and keeping the waiting room at 5 people while organizing those waiting outside in the cold and/or cars was very nice. Kudos to her. Her job is thankless and she was the most productive. After she took my temp and explained the procedure to me (I already knew because I had called ahead to find out) I had hopes that this would be good. NOPE. Same unpleasant attitude from the lady behind the window taking my insurance information. Just nasty. Same long wait with the 4 people I bonded with waiting outside in the cold prior to 8 am as we watched the staff arrive and not get ready for us. One gentleman even said, "how long does it take to draw blood? I can draw my own blood faster." Staff continuing to be rude as people were called in. More staff just standing around. People lined up outside to the point they were blocking the entrance to other businesses. Summa Health/LabCare Plus...please take note that this location needs to improve operationally. read more