1. Labcorp

    1. Labcorp

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    Philadelphia, PA

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    Updated 2 months ago

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    3 years ago

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    Quest Diagnostics

    Quest Diagnostics

    3.0(8 reviews)
    2.5 mi

    I hate getting blood taken. Who doesn't! I made an appointment for 730AM. It ended up snowing…read morethat morning and since I live in the mountains, I mean, Manayunk it took some extra time to get there. I arrives at 745, was promptly greeted and taken back. It didn't matter that I was late there was only people waiting for the bus in the waiting room. They had 2 techs on staff which is a nice change from my local Quest. I don't think it is very safe for them to only have 1 person alone at these locations. They were quick and friendly. Hit my vein and painlessly drew 7 vials of blood.

    I would like to make leadership aware of an extremely unpleasant drop-off experience I had today at…read morethe Quest location at 2417 Welsh Rd, Philadelphia, PA 19114. Upon arrival, a blonde female staff member asked if I was there for a nurse drop-off. I explained that I was with Getlabs completing a Quest drop-off for one patient with three separate specimen bags. All specimens had already been processed, and each bag contained detailed information identifying what was included. The staff member appeared frustrated and repeatedly went back and forth to the back room, sighing and stating that she did not know what I was giving her and that this was a new process. She later returned with stickers and questioned why I had not been provided stickers to identify the specimen bags. I explained that I had not been provided those stickers and showed her that each bag had been appropriately marked for collection and storage. Photos of the specimens and documentation were also uploaded to the patient's appointment in the Care app. What concerned me further was the way patients were being addressed during this interaction. Several patients were having difficulty with the kiosk, and the staff member responded impatiently, telling them that she was already helping someone and that they needed to wait. A gentleman who appeared to have a language barrier politely asked for assistance with the sign-in process. The staff member responded, "What do you not understand? It's in your language," before walking around the counter to assist him. She then walked away visibly frustrated, sighing loudly, and went into the back area to discuss the interaction with another staff member. I was unable to obtain the employees' names because both staff members were very brief in their interactions and repeatedly returned to the back area as the waiting room became busier. I understand that there may be new or unfamiliar procedures surrounding Getlabs specimen drop-offs, and I am always willing to provide clarification or follow any additional requirements. However, I felt the communication, professionalism, and customer service displayed during this encounter were inappropriate, particularly the manner in which patients who needed assistance were addressed.

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    Labcorp - laboratorytesting - Updated September 2026

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