Extremely rude customer service. Didn't even make it to the doorstep, two phone calls and I was…read morerunning to go somewhere else. They need to fix their office attitude issue.

Scheduled an appt at the 101 cowardin location before I had to go to work. I show up and apparently…read morethe entire business had moved locations without informing me (and maybe the rest of their patients!). I didn't have time to drive another 7 mi out of the way, and make it back in time for work, when the appointment was done. So they forced me to reschedule. I asked if I could get at least one or two more months of my birth control refilled since I was at the end of my script and they said no. I said it's not my fault you guys didn't tell me the business moved far out of the way to the point I can't make the appointment now. I had to hassle them to give me a month of birth control since the next available appointment wasn't for another month or so. Get a new appointment and see the doctor. I waited in the office, naked in that drapery for probably close to 40 mins. Like I was legitimately sweating and had to pee really badly by the time 20 mins passed and wondered if I should redress to go to the bathroom, or if she would show up soon. I didn't want to miss her so I just held it and waited (which, mind you is not comfortable when she has to put the speculum in and palpate your abdomen with a full bladder). She had nice bedside manner when she arrived. I forget her name unfortunately but she was the nicest part of the practice I've experienced. She said they'd give me a call with my pap smear results in two weeks. Two weeks later... 3 weeks later... A month later... I call asking for results. The receptionist said she'd leave a note for the nurse and they'd get back to me tomorrow. Tomorrow... One week later... I call again. Same thing. "I'll leave a message and someone will get back to you." I asked her to please mark the note that it's urgent since it's been about a month and a half since my appointment with still no call with my results and someone said they'd call me back the last time. I call again today at noon. SAME ORDEAL. It's 4:15 and I just called again because their customer service is ABYSSMAL. I work in a restaurant where people have NOTHING nice to say even when we give GREAT customer service. I wish yelp held any weight for medical practices because this company wouldn't be doing well based on all of the negative responses. Maybe THAT would change how they treat their PATIENTS. You think they would be better at being considerate of people's time, and their feelings towards sensitive subjects like test results, being in the healing field of "helping" people.