This facility publicly advertises that it accepts walk-in patients. However, based on multiple…read morepersonal experiences, this representation appears to be false. Regardless of the time of day--whether early morning or late afternoon--and despite the waiting area having one or no patients at all, staff repeatedly state that walk-ins are not accepted.

I said wow the office Lab was pretty busy I did my walk in ! I been waiting patiently and the…read moretechnician Zaria is been with a lot of patience to attend me with the appropriate approach! I had never been feeling very sati for some one whom knows her job! she is an amazing an caring person ! Gab bless her ! highly recommend this place a day previously a gentle girl provides me a container to collect my sample! thanks so much for these quality of people! Iam highly recommend them.

Was dreading coming here after reading the reviews but I did a walk-in and was in and out in less…read morethan 10 minutes! Super easy.

Worst experience ever. Waited nearly 2 hours with an appointment, only to find out they did the…read morewrong labs. Absolutely crazy!

I love that they are close to home but I hate waiting 35 minutes with an appointment. The waiting…read moreroom was boiling hot. At least the tech was a sweetheart. My veins are diffuclt to access and she was great

The staff is beyond rude and unprofessional. There is always a long wait time even if you book an…read moreappointment in advance. They're always having "issues" with their system. However the long wait times and system issues could be overlooked if the staff was kind and professional. They treat patients horribly. I will never come here again.

I got there 30 min before they closed for a quick blood draw that my doctor ordered STAT, no one…read moreelse was waiting. A few min later, I was told by a phlebotomist that they can no longer take anyone because it's too late. I called quest customer service and the representative told me their last available slot is 10 min before closing, and it was well before that time. But there was nothing she could do about it. Not sure what the point of customer service is if they can't help the customer when a location refuses to provide service. Then the phlebotomist tells me that she normally would do it but has a family emergency and needs to get home. So I said well what about the other phlebotomist? Apparently she had an emergency and needed to leave too. So don't come here expecting to get service, it appears that the employees have too much going on in their personal life to actually do their jobs.

I have a 9:00 am scheduled appointment as they strongly recommend. I get here and sign in 8:55 and…read moreat 9:24 technician comes out and takes a family that was scheduled at 9:10 and 9:20??? How does that make sense? I even said I have a 9:00 and she said the next technician will call me! It is now 9:29 and nothing Your message states that you strongly recommend appointments as they will be taken in order and that did not happen! Never mind the 2 other quests I've gone to and have also had to walk out of!!

We came here after 5:00 pm on a Saturday. My husband had chest discomfort. We thought it was just…read moreindigestion. We were taken in to see the doctor literally within 5 minutes. After examining my husband, the doctor told us he could either call an ambulance immediately or go to the emergency room at Good Samaritan which thankfully was only 2 blocks away. It turned out to our surprise he was having a heart attack. This doctor saved my husband's life!

They were quick. The NP that I saw was knowledgeable about my injury. The office was helpful. It's…read moreso great that they are open late. I had a kitchen injury and was happy to not have to go to the ER at 10 PM!

This place is awful. Let us start with the actual facilities which are dingy feels dirty. Feels…read morelike they stay here due to low rent. Sign in was seamless and did not have to wait very long (probably because I ordered the blood test a la carte aka paid out of pocket) but the phlebotomist Kamal? blew my vein. Never felt pain like that before. He was a one man show bouncing from room to room so was probably on robot mode but nonetheless, this should never happen; my arm is still sore and hurt from this morning's blood draw. Quest is MUCH better, albeit more expensive. Especially with the new self test ordering stuff that has become en vogue. I will try a different location, but I will more than likely pay more for Quest...you definitely get what you pay for. Avoid this location for any testing.

Backwards. They enforce social distancing, allowing you to check in at a kiosk, enter your info and…read moreeven set up for them to text you when you're next. The waiting room was packed and I decided to wait in the hall until I received the text. A woman was waiting in the hallway for over two hours because she did the same as me. I saw numerous people who came in after me, leave. I finally received the text. When I asked the front desk staff person whether they text first or call out the name, she stated that they call the name first and then text the patient. This makes no sense. You have 30 people in a small waiting room that has only 5 chairs. Everyone is standing on top of one another. Why the hell would I stay in there with all those people? Of course I'm going to wait outside. If you're offering people the option. To receive a text so that they don't have to be around so many people, especially during this moment in history, why would you not text th first? Instead, you call their name and when they don't hear you, they go on to the next person and the person after that, and then they call you. I literally watched a woman walk in AFTER I received my text, that got called up before they called my name. Makes no sense and I won't ever be back. Not to mention that the phlebotomist took his time coming to me, likely because he heard me complaining. This place is full of crap.

DO NOT LISTEN TO GOOGLE MAPS or any other online mapping system out there. It took me a while to…read morefigure it out. Just make sure to get on Westchester Ave heading west and look for Citibank. The location Google maps suggests brings you to White Plains and you will not be able to locate. After that, I came in and waited 1.5 hours to be seen for 5 minutes, this is crazy, I have been to labs before, but this location (which is the only one left since the other one closed). Not going to them anymore, will get UHC to get me over to Quest Labs instead, more locations and better facilities... I am still disgusted, there goes my WHOLE morning, thanks! UPDATE: While calling my name, the nurse at the counter asked why I didnt respond when he called my name.. I did not hear any name that sounded like mine, then he continued to say why I didnt print out my name... well it was printed, its not my fault you cannot pronounce GU. There goes another 15 minutes of my life. GOD PLEASE FIRE THIS IDIOT.

I made an appointment here a week ago, appointment was confirmed and I received an email from…read morelabcorp this morning. I showed up at my appointment time only to find out that they were closed an hour before my appointment time due to the holidays. This is frustrating. When I called Labcorp to find out why I wasn't alerted to this, they suggested that I should have called to double-check the hours. Why would I call? It had already been confirmed twice via email. I wish I had other options for labwork because I would definitely go somewhere else.