I brought in a pair of new with tags crop pants for a simple hem. These didn't come in petite so I needed them to be shortened. The length, post alteration, is even and correct. The stitching on the other hand is not. Stitches are missing/broken/overlapped and sloppy throughout both hems. In addition, they used a hot iron on these poly/spandex work pants and now there are permanent shiny burns on my brand new pants. Now, I am going to take some responsibility here as I had even stated to a coworker that I had other alterations/repairs that needed to be done - with clothing that was older and that I should get one of those repaired/altered first in case I wasn't happy with the quality. Unfortunately I got impatient. I also took the bag without looking at my pants before leaving as I was rushing back to work. Thankfully it is on a hem and nobody is going to be looking at it - but considering they were brand new, it's still super disappointing. The customer service was meh. Flat, uninviting and disorganized. Odd for a brand new (to the mall) business. They were completely disorganized when I went to pick up my pants. The woman had to go through every bag before finding my pants - kept pulling out blue jeans and asking if these were mine even though I kept telling her that mine were dress pants. There were tags on every bag with clients names and phone numbers - she wasn't checking these. This business has some growing pains in some regards (organization/customer service) but ultimately the quality of the alteration was terrible. When pants were given to me there was no acknowledgment that there were any issues or discussion around solutions. That alone would have redeemed this situation. There isn't a person or business in existence that hasn't made an error - but if there isn't ownership or acknowledgment of a known obvious issue- then it is simply neglectful poor quality customer service. I'm giving a 2 because the pants length was straight(ish - poly can be difficult to work with - full acknowledgement of this, but this is a storefront which implies professional workmanship) and accurate and the alteration was completed in the timeline they provided. Received a text when they were completed - which is a bonus for busy folk. That said, I will find another seamstress next time or do it myself. (Images showing workmanship - all same pants, just depending on light and angle/how close up I was to the pants - burn marks hard to see due to lighting - bottom right on quad photo is an example of the damage from hot iron) read more

Laces and Pearls - Broken, uneven stitches that will eventually undo and cause hem to fall, one of several burn marks on fabric, overlapped sloppy stitching - Sewing & Alterations Near Me - Kelowna, British Columbia

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Went in to get a pair of jeans hemmed and the results were horrible. Uneven stitching that is unraveling after a single wear. A waste of your money and time. Get your tailoring done elsewhere. read more

Laces and Pearls - Their stitching is the line that in the middle. The two straight lines were on the jeans before - Sewing & Alterations Near Me - Kelowna, British Columbia

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RUN! They sew their own clothing and sell it. The workmanship is so awful its embarrassing especially when this is your profession. I have many friends that run businesses and there utmost importance aside from customer service is ensuring when they put their name on something its perfection. When I asked them about the poor stitch work they got offended and told me I do not need to buy it. I said well I have a right to ask before I spend my hard earned money. Previous to this I purchased jewelry where the chain broke and the beading fell out when I asked for them to fix it they said "no refund" I again said fix the jewels on it and they wouldn't. read more