Unfortunately, I cannot recommend this pool company based on our experience…read more From start to finish, we had to manage virtually the entire project ourselves. Despite hiring a company that was supposed to oversee and coordinate the build, there was little to no project management provided. Nearly all of the work was performed by third-party subcontractors, and there was no meaningful follow-up or quality control from the company. Instead of proactively managing the project, they relied on us to identify problems, report issues, and continuously follow up for corrections. Even when legitimate concerns were raised, getting items repaired or completed properly felt like pulling teeth. Communication and accountability were lacking throughout the process. The most frustrating part was the disconnect between the sales process and the actual experience. During the sales pitch, they told us everything we wanted to hear and presented themselves as a full-service company that would handle the project from beginning to end. In reality, we found ourselves acting as the project manager, quality control inspector, and customer service department. If you're considering this company, be prepared to closely monitor every phase of the project and advocate for yourself at every step. Based on our experience, I would not use them again and would not recommend them to others.

FFP was contracted to do a complete demo and reconstruct on our 25 year old pool as well as…read morereplacing all the tiles associated with a very large lanai. Under Patrick Diaz's leadership, every step of the process was performed in a safe, professional and expert way. Most importantly, there were NO CHANGE ORDERS from their original quotation. Without a doubt, I'd recommend FFP to a potential customers. John Q. (LBK)

Nelson Pool Company resurfaced our pool in October 2019 and the surface is now coming apart in…read moreseveral places to the point where we are getting estimates to get it resurfaced in the Fall of 2026. When they first arrived they had the audacity to park their truck on our front lawn and wanted to mix the PebbleTec 'knock off' product while parked on the lawn! I told them to get the truck off of the lawn but they still ruined a large part of my front lawn when they hosed off the their buckets, wheel barrel and tarp On the grass. The cement and or chemical materials killed the lawn In one area. The crew also dumped buckets of some liquid (diluted acid?) into my flower beds and killed a few plants. The entire process was a complete f'up. They put down a few pieces of new sod in our front yard but it all died. They also put in a new plant to replace the one that they killed with diluted acid(?) that they poured in the flower bed by the pool. That plant died soon after and another one I planted there died too. When we were able to use the pool we noticed that the surface of the pool was so rough and sharp that it actually cut our feet and we ended up having to use water shoes so our feet dint get cut. Bottom line.. I would not recommend Nelson Pools to resurface your pool.

By far the best pool renovation company and new pool construction company in Florida . They…read morecompleted renovated my pool and added a jacuzzi. I contacted 5 companies and they were the only ones that followed up on the quote, given me a very fair price and the work was perfect ! Thank you guys !

We have been using Lakewood Ranch Pool and Paver for several years now, and I cannot recommend…read morePeter and Cheri highly enough. They handle our weekly service and the occasional repair with absolute professionalism. They are incredibly responsive, consistently on time, and have never missed a service visit. If you are looking for a reliable, family-run business in the Lakewood Ranch area that actually cares about the quality of their work, look no further.

Nightmare scenario. Close to two months after payment, my pool and spa is not complete, and instead…read moreis just in the condition shown in the photos. My backyard and side have pavers thrown about, old and new. My things have been sitting out for over a month uncovered. My driveway is also not finished with promises of extra sand left unkept. People keep showing up at our pool deck on random days with zero communication or warning at all hours of the day and night. Buyer beware.

We had Indigo create and install an outdoor kitchen and although the kitchen is fab, working with…read morethe project manager was painful and frustrating. Throughout the project there very little communication and the project manager was responsive only after multiple calls. There was no communication or coordination between the project manager and the granite installation. There was also a 3 month delay of the hood, which never arrived and husband ordered one from Amazon, without the help of the project manager, so the size is off. I could continue with the frustrations but you get the idea. I'm giving this 2 stars instead of 1 star because the cabinet and equipment installation people were competent and very nice. It hurts my heart to give a business a poor recommendation however communication is key to a successful installation.

the repair department rocks! I called for an estimate to…read morereplace my pool salt system and Martha suggested it might just be a fuse. Once replaced it works fine now. I'm so appreciative of her helping me to fix the system I have instead of just trying to sell me a new one. Kathy S Venice

After 2 years of neglect, Doug was able to restore the pool to beautiful blue. He fixed some minor…read morepump issues as well and then maintained the pool weekly. He showed up as scheduled and was easy to work with.

I started using Doug's Pool Service 2 months ago all I can say is that he's dependable and gets the…read morejob done. I'm very happy with his performance and I highly recommend his for your pool need. E. Rangel

I spent $90,000 on my pool,since day one I have had nothing but problems…read moreproblems Hot tub takes 4 hrs to reach temp .Thier response ,Sorry thers nothing wrong.Constant water loss,leaves in pool. Had as many as six technicians sent ,found leaks,patche and we continued to loose water,not from evaporation evaporation.waterfall leaks in piping.,tiles colapsing,railings loose.after many times in excess of 7,I was told by Anthony that if the plumbers come and don't find the leakI would have to pay.I am certain there's a leak but they wouldn't say what what the cost would be $1000 3000 no clue ,I'd simply be at thier mercy. I'm at my wits end. The spa never worked properly. DO YOUR REASEARCH Ihad ni choice since the builder owns the pool company and when I purchased my home was told .YOU'LL NEVER GET ANYONE ELSE IN HERE IT COULD TAKE YOU SIX MONTHS.Neal Communities

I met with Jordan Trent, the designer for my pool. Although I had limited pool design knowledge, I…read morehad a general idea of what I wanted. Jordan did his best to meet my expectations. However, before the pool was completed, I learned that he had been let go from the company for unknown reasons, which raised a red flag for me. Despite this, I continued with Waterscapes and was assigned a project manager named Grayson Whitman. Grayson communicated smoothly and effectively, and I ignored several red flags, convinced that the final result would turn out well. In hindsight, I deeply regret not overseeing the project more closely and not expressing my concerns more assertively when something didn't look right. This experience has taught me the importance of vigilance and assertiveness in such projects. My disappointment with the craftsmanship of the pool and spa is profound. Waterscapes hired some of the lowest-quality contractors I have ever encountered. Within just over a year, my pool has faced several issues. For instance, the pavers were installed unevenly and are on a slope that seems too steep. Also, mold has started growing between the pavers, a clear sign of poor workmanship. Moreover, the cage has begun to rust, and the screening is breaking due to being stretched too tightly. Given my price for the pool and spa, I expected them to last longer before showing signs of wear. The fact that these defects appeared within the first year after completion was unexpected and disappointing. You may wonder if I reported these issues, and the answer is yes. However, most of my complaints were dismissed despite believing they were justified. I encourage potential buyers to be cautious when dealing with this company. All the problems I mentioned arose just over a year after I had the pool installed. As you might expect, they offer only a one-year warranty, and once that period is up, they will not even take your call. I could share much more, but this platform only allows limited information. If you have questions, please feel free to reach out. I will respond openly and honestly and can provide pictures if you'd like. I have documented the issues I faced with Waterscapes extensively and am more than willing to share them to help you make an informed decision. Considering the cost, craftsmanship, time, and patience required to complete this project, I would give Waterscapes Pools & Spas an overall grade of D- for this project. Thank you.

I wanted to give Cristian a HUGE THANK YOU for helping me find my precious Blessed Virgin Mary…read more pendant in the pool. I was at the Little Dipper in Dell Webb on Saturday and didn't realize my pendant which was my Mother's fell out of my bathing suit pocket. I meant to remove it before getting into the pool but forgot. I didn't sleep all night and got up early Sunday with my husband to go to the pool to hopefully find it. When we arrived your employee was there, which I was surprised but grateful. I explained to him what I lost and he immediately started scoping the pool. He located it in the 5' section and used his net to lift it out of the water. I was so grateful and had prayed all night that I would find my Mothers pendant of the Blessed Mother lost in the pool. I asked him his name and when he said Cristian, I felt like it was a sign from God. Please know that this young man was so helpful, and I will remember him forever. I was so thankful he was there on a Sunday to take care of the pool and help me. You have an OUTSTANDING employee, and he demonstrated his commitment to do his job and take the time to help me and do such a great job taking care of the pool in Dell Webb. I know that he has been with Signet only a short time, but he indicated how much he enjoys his job with Signet and will be a valued employee to your organiztion. Jan Duren

My second review for Signet Pools. Our condo assn. had MANY guests visiting when our main pool pump…read morefailed and needed to be replaced. Signet did the impossible and had a new pump ordered and INSTALLED in two days. Many thanks go out to Rome, our contact person, as well as Daniel and Joe who did a great job of installing. We are a new Signet customer and we are very pleased with their service!

Had them come out to fix three different equipment problems. They spent over an hour and then…read moreleft. Resolved NONE of them. Recommend no solutions. Did mutter about "not liking" the piece of equipment I upfront specifically arranged for them to look at and then did nothing with it. I spent a few minutes myself looking at one of them and determined that a check valve was stuck closed. I spent another few minutes looking at the piece of equipment I asked them to and then the manual online and then solved that problem - actually it also solved the third problem as well. They did refund the majority of the cost. Agree it is rare equipment but it was specifically mentioned up front. Also, still no idea why the acid feeder wasn't worked on.

We hired On-Time pool service in April, they estimated our caged pool for $149 a month which was…read morehigher than other pool companies but we wanted the quality and a lot of people recommended them on social media. However later we found out that it doesn't worth the money we paid. The guys who took care of our pool are new, don't have any experience or knowledge about what they are doing. Couple times they forgot to turn the valves back on after they were done with "cleaning". The guy just left 3 minutes ago and here is my pool, didn't even bother to brush it. It is my last day of service with that pool company!