This was my favorite Chinese restaurant in Santiago, but their ability to give consistent good…read morecustomer service is limited. Yesterday, my wife and I along with our 2 small children went out to eat at this location...
We were seated almost immediately. They did not offer us a child seat for our 2-year old, so after being seated I had to go to the front desk and ask for one.
When the waiter arrived, we asked if they had a children's menu, they do not. They we asked if they could bring their drinks in plastic cups, and he said he would. So the waiter returned with just our drinks but nothing for them. So finally we asked another person and a supervisor brought over a couple of tall paper type cups (like you might drink a beer out of)... I asked the manager... are you not equipped to handle children's needs? He just looked at me dumbfounded. So in the end, service was very poor.
In regards to food... as always, the food was great but the portion sizes are getting smaller and smaller... at about $30 US a person, you should not have to go home hungry, but that is exactly what we did.
Sad, because the food is great... but customer service and servings sizes need a lot of work.