Do not use the motor bank/drive thru on Main Street next to Culvers. Petty, gossipy, flirty, silly…read morehen house vibe. Unprofessional, and I was treated like dirt under their shoes. Took forever. Use the Westview Court or Middleton Branch.

From the owner: When you bank with Lake Ridge Bank, you start a relationship, where we help you manage and save…read moreyour money, not just complete transactions. We provide a full range of services - whether you are looking for personal, business, wealth or ag we have the financial products for you. Whether you need checking and savings accounts, personal or commercial loans or investment or retirement planning, we're here to help you. In February of 2023 Monona Bank and State Bank of Cross Plains merged together to create a stronger community bank to help better serve South Central Wisconsin. We are excited to now serve 17 locations, more capacity to lend and more talented professionals to serve our clients.

I've been banking here since 1998. I moved to Canada in '02 and came back in '05 and although I…read morelived in another town, I went back to CBB because of their excellent customer service. Let me explain: one day I got there after they'd closed, but I didn't know it. I went to the door, saw the sign and walked back to my car. A manager came out of the door and asked if he could help me. I told him I thought they were closed. He said they were, but he was still there and was glad to help. He did. HOw often would that happen with any other bank? They know their customers and do all they can to help us. Five stars!

My letter to the Chase branch on High Point Road:…read more I am sending this to your branch, it being the one closest to my home, and which I've visited the most. Please close both of the above-noted accounts, and provide confirmation. Both of them now have a zero balance, and there are no outstanding items remaining to be paid on the checking account. I am keeping my credit card account open, as a convenience. . . but, as has been true thus far, Chase will never get a penny from me, for interest or for any late charges. I've transferred the remainder of my consumer banking business (savings and checking) to US Bank. I've also given them the privilege of opening a sizeable new CD for me, and they'll get other new business from me as well. You see, US Bank is doing something simple and fundamental, which your company's management now finds beneath it: THEY ACTUALLY ANSWER CALLS PLACED TO DIRECT NUMBERS AT THEIR BRANCHES, AND THEY RESPOND TO EMAILS SENT TO THEIR MANAGERS. When I needed to know whether Chase offers its customers a kind of service akin to notarizing - a specialized authentication called a medallion signature guarantee (for documents related to my late father's estate) - naturally I called the direct number for your branch (which is still publicly shown on the web). I discovered that, just as the US Postal Service did some time ago, Chase now routes all calls, dialed to any of its numbers, to a central, automated clearinghouse (where, despite my savvy and persistence, I could not figure out any way to speak to a human being).* I still have the business card of the very nice individual, at the downtown Madison branch, with whom I opened my Chase checking and savings. . . so I then called the direct number shown on her card for THAT branch. Same story. Ditto when I dialed her direct number. Then I emailed her, to tell her of my frustrations and ask her to pass my comments on to management. No reply. (The message didn't bounce back as Undeliverable, so I presume it was received.) I then visited your branch, and asked a teller for one of your business cards. When I got home and looked at it more closely, I saw that the only number displayed was the same branch number I'd already called . . . and NO email address. (I spoke to a relative about all of this. She maintained that she's able to reach Chase directly, but then realized that her contacts had been about her mortgage, not as a lowly consumer banking customer.) Goodbye and good riddance, Chase. It doesn't deserve my business. Period. ___________________________________ * (Big difference, though, between Chase and USPS: Local post offices actually still have working direct numbers, specific to each branch. For those of us in the know, those offices still answer calls dialed to those numbers.)

Drive Thru stays open from 7:30am-6pm Lobby from 9a-5:30/6p…read more Decent Customer Service in the Lobby. Nice tellers.

Monona State Bank has excellent customer service; they go above and beyond!…read more I opened a checking account with MSB back in high school and have been so satisfied with them that I've brought all of my banking needs there. I've had/have a checking account, savings account, mortgage, line of credit, credit card and an IRA through Monona State Bank. They are so versatile and cater to my every need. They make every process seamless (especially with on line banking) and most importantly, they keep me up-to-date every step of the way. My personal banker, Lisa, is always there when I need her and goes out of her way to make sure she has picked up any balls that I have dropped (and I drop my fair share!). She's also the first to say hi when I walk in the door, and makes me feel welcomed! It's nice to have the 'small town' feel, where everyone knows you when you walk in and welcomes you to the family. My mortgage lender, Micha, is the best! She helps me focus on the bigger picture and keeps my best interests in mind when researching payment options, re-financing, escrow, etc. She's extremely knowledgeable and is ahead of the game; I trust every piece of advice she gives. Micha came with me to the closing when I bought my first home - I was nervous and scared out of my mind and didn't know what any of the papers meant but Micha stepped me through them one by one and explained everything until I understood and felt comfortable with everything. I owe many thanks to Micha for helping me through that process. I met with a business loan officer, Ted, a few times to talk about business opportunities and what the markets are like - Ted was very professional and knowledgeable. He was able to bring things to my attention that I would have never thought of, and was able to lay out a plan of the next steps to take. Someone who goes the extra mile to make sure you're headed in the right direction and is looking out for you during the process is so valuable. I can't say enough positive things about Monona State Bank, they are the epitome of what a bank should be. I'll be a customer for life!

From the owner: When you bank with Lake Ridge Bank, you start a relationship, where we help you manage and save…read moreyour money, not just complete transactions. We provide a full range of services - whether you are looking for personal, business, wealth or ag we have the financial products for you. Whether you need checking and savings accounts, personal or commercial loans or investment or retirement planning, we're here to help you. In February of 2023 Monona Bank and State Bank of Cross Plains merged together to create a stronger community bank to help better serve South Central Wisconsin. We are excited to now serve 17 locations, more capacity to lend and more talented professionals to serve our clients.

Super friendly staff. As soon as I walked in I was greeted right away and directed to where I need…read moreto be to get what I needed taken care of. The branch manager and the account manager both went above and beyond in resolving my issue for me. I am one happy wells Fargo customer!

Garima was a pleasure to work with in your bank. This was my first time coming to a Wells Fargo,…read moreand she definitely is the reason I will continue to bank with you! She was patient, kind, and give me tips as a new customer on checking my account. She genuinely cared, and I had a great experience when she helped me fix my PIN on my account. Thanks Garima, can't wait to see you at Wells Fargo!

I've had a great experience working with UW Credit Union, especially Rick McKinley and Tom Speth…read more We've worked with them on mortgage loans, auto loans, etc. and every interaction has been great. They're both super down to earth, easy to talk to and do an awesome job of explaining things clearly. When questions come up, they take the time to make sure you fully understand everything, which goes a long way since things can get confusing. Their communication is quick and they're always easy to reach and work with. I can't recommend UW Credit Union, Tom and Rick enough.

Went in to get a new debit card, and they were able to print me one in five minutes! Super friendly…read moreand professional.