We went on this boat, the boat tour guide guy was great, and friendly.. had a great time on the…read moretour.. hope to come back soon..

We did a two-hour sunset cruise on the Chain of Lakes in Winter Haven yesterday, and it was…read moreabsolutely wonderful. The scenery alone was worth it, but what really made the experience special was Captain Sage. Her knowledge of the lakes, the area, and the wildlife was incredible, and the way she shared it made everything feel relaxed and engaging, not scripted or rushed. She has a great presence and genuinely loves what she does, which made the whole cruise even more enjoyable. I will ask for Captain Sage every single time and will definitely be back. Highly recommend this experience, especially at sunset.

I love renting boats from them. Always helpful, friendly and professional. I will always go to them…read moreto rent a pontoon. They will always get my business. I tell all my friends who are looking to rent a pontoon go see them at marine supply. Thank you, I will see you again.

We just purchased a used pontoon boat and could not be happier. Our salesman, Ronnie Blackwell…read morecould not have been nicer. He was true to his word and the process went very smoothly. If your looking for a boat, new or used, go see Ronnie!

We've been fishing with Shea for 5 years in a row now, and we wouldn't go with anyone else. My son…read morewas 8 on our very first trip with Shea, and now it has turned into a full-blown obsession. Shea's knowledge and professionalism make every trip fantastic, and he consistently puts us on fish. This is and experience we look forward to every year. Highly reecommend!!

Fish with Captain Jim probably a half dozen times. Never been left down. Always had keepers over…read more6lb with multiple fish in the 7,8,9lb class. And a couple over 10 lb. He want let you down!!! Randy Murphy

The rental boats are in need of an update as they are old and worn out. However, the staff is easy…read moreto work with, which is a positive aspect.

I had the pleasure of meeting Tim by accident. We were towed by a family to Tanners. Our tube rope…read morewas tied around our prop. Tim saw us struggling and offered to help without question. He untied our rope and wanted nothing in exchange. This was our private pontoon. We didn't even rent from them. What a great guy! Thank you so much Tim!

We have been members of Freedom Boat Club Winter Haven for 3 yrs…read more We have never had a bad experience. The reservation system is easy. We are always greeted like guests and the boats are ready to load up with our gear and go. When we return we just unload our stuff and head home. We have visited numerous FBC's up and down the east coast and have had the same good service, etc. We previously owned a 25 ft. SeaRay cabin cruiser and once we discovered FBC we sold it and all the complications owning your own boat came with.

Where do we even begin about Freedom Boat Club of Winter Haven. We went and meet with Waylon in…read moreFeb 2022 and we could tell he was a shark of a salesman. He made statements and promises to us that got us into the club then never came to fruition. We were told they would be opening a new location in Auburndale close to our home which we loved. We were even told by Waylon the Winter Haven and Auburndale would work together there for we would need one membership for both clubs. He told us our monthly fees would be $369 monthly on the second month our membership fees jump to $389. When we ask GiGi the manger of the location she said Waylon knew the fees were going up and not sure why he didn't inform us however they are $389 going forward. After we signed up with Waylon, Waylon made us our first reservation for a nice deck boat fully loaded. We showed up that Sat with our family and our grandparents in their 80's. Once we got to the dock we learned that our reservation was cancelled and know one know by who. The Dock manager said don't worry we have a boat for you, the boat from hell. The boat had no top making the day hot and miserable. This was not the boat we signed up for. My husband on multiple times have reserved fishing boats and arrived at the dock and the boat he reserved was already gone so they gave him a subpar boat. One boat the trolling motor did not work another the fish finder did not work. We had got on another boat and the gas gauge did not work. Multiple times we got on boats and checked the props as you are responsible if they were damaged. Multiple times props were damaged and never changed from when the prior customer paid for it. They just kept collecting money for the same prop if it continues to work. No telling how much they pocket on props and other mechanical devices. One time we went out in the boat and the anchor was missing. We went to go get our boat on this one weekend and upon arrival the staff at FBC were all on a boat talking which included our salesman Waylon. It took us waiting 30 mins to get the dock person to come over and get us checked out. When she finally came over she acted like it was an inconvenience to be doing her job and gave an attitude of how dare you. We contacted the manager Gigi and she promised to refund dock fees to us and to date this has never happened. The issue that got us to cancel our contract was the credit card fraud. My credit card has been charged for over $2,000 for membership fees. When I called them on it I was shown a credit card authorization form with my name one it, my card number, exp date and CVC code. However I was not the one who signed this credit card authorization form it was my husband. Then it was not even his correct name. We do dispute the legitimacy of when this form was completed. As an electronic signature could be done by anyone as you don't need a real signature. As when we got our original paperwork and where I signed I signed with a blue pen. Therefore why wouldn't they get me to sign the credit card authorization at the same time to make it more legal and without issue. When I notice in May 2022 that my card was being charged I took that card off the account and added another card. going forward they continued to charge my card even thought it was removed from dock fees. My card was never placed on the account for membership fees it was placed for dock fees eg gas. So even after removing said card they continue to charge it for membership fees not just dock fees. This whole company is a fraud and will take you money any way they can and don't care. Now trying to rent a boat is a joke either you cannot rent a boat weeks out as they are all gone. Or the boat you rent some how is not there the day you go to pick it up. Plus if we reserved a boat for 8 hours and pick up time per their computer was 7. If you showed up at 9 you could have a late fee tacked on. As long as this boat was picked up sometime during the day it should not matter. You should penalize someone for bringing a boat back late. Please stay away they are scammers

Excellent, fun, educational and professional. My sister, my son, and I had a Great time seeing and…read morelearning about alligators and wildlife. I strongly recommend coming out. We really appreciate their expertise. What a fun day we had!

We all had a great time. Everyone was very nice and personable. Great ride on airboat, everyone…read moregot to hold baby gator and the jewelry was hand made and beautiful and not overpriced.

Came to check if they had a part for my boat. Excellent customer service. Employee took me right to…read morewhere the item was and recommended other items.

Just awful. Stopped by today to find a sign on the door…read moresaying CLOSED FOR LUNCH BREAK- When I looked inside there was multiple people walking around the store (employees) - I get it... everyone needs a lunch break, but you're telling me the entire staff has to go to lunch at the same time?? Their "lunch break" shut down is not listed anywhere other than when you show up and find the doors locked. As I sat in the parking lot waiting to see if this was actually a joke, I watched four other confused customers walk up and pull on the door just as baffled as I was and showing the same disappointment in their faces and body language. I finally decided to take my business elsewhere. Too bad for you WM - I had planned to spend hundreds of dollars on specific items that I needed for a project to be completed today... not to mention the losses you took from the other four people I saw walk away. No wonder I heard this is a struggling business. They don't give a crap about customer service or their customers. Just poor.

I've been here twice now, and wholeheartedly recommend them…read more The first time I came down to Florida to meet up with a buddy to celebrate his bday with a couple other friends. We rented one of the deluxe cabins. The cabins are very well-maintained and very comfortable. We had a great weekend of hanging out, fishing, etc. We also rented the pontoon to take out fishing. Overall, great experience and the staff was awesome. The second time I came was to meet up with some friends again to see some spring training baseball in nearby Lakeland. We rented a different cabin this time which was slightly smaller and didn't have a loft. It was a bit too small for the 6 people that we would have there. This was my fault for not asking. We called the staff and they offered to let us have an extra cabin, the bungalow, for a couple nights. Once again, had a great time, and the staff was awesome Pros: Awesome staff, close to spring training baseball sites, within an hour of both Orlando and Tampa, on the lake, boat rentals available, good value. Cons: I would probably say it's not the place of you want to party. After 10 there is a policy against raucous noise. That being said, it was just fine for us staying up late and playing cards and such.

The campground has two things going for them 1 the lake is wonderful and the bathroom is very…read moreclean. The staff are ok also. The place is a perm innate trailer park with a few camping spots. There is no place to have a campfire. The internet doesn't work. You connect for all of about 5 min and then you hang after. The reconnection process to get the service to work takes hours to get reconnected. The Internet service provider is Tengo Nternet. There support is none existing. The place is ok if you just want a trailer park type of campground and fire ring and no cable or internet even when they advertise they have these services. The two stars are for the lake and clean bathrooms

Very friendly and knowledgeable staff, easy entry point for a day on the river. Great time…read morekayaking with the manatees!

MANATEES ARE MAGICAL! We saw well over 30+ manatees on our late January kayaking outing. We rented…read morea 2-seater top kayak (comes w paddles and life vests). And from the staff to the dock hands, to the quality of the vessel and cleanliness of the shop: 10/10. A guide handed us a laminated map (nice touch) and told us where to head for manatee sightings. And even pointed us to a cove that homes a lot of turtles and alligators. We saw it all! They have volunteers overseeing the 3 sisters springs, to help monitor the safety of the manatees (and scold ignorant people lol). Great time! If you're unsure, let me assure you.. just book.