Atrocious service. Their employee, Michelle, is especially ugly on the telephone. I used their online portal to order propane. I requested that my tank be filled by checking the appropriate box on the form, then I received an email stating that I had requested my tank to be filled. Today, the deliveryman arrives but only partially fills my tank. When I called Lakes, Michelle was terribly unhelpful, as she is every time I have spoken with her. And, in the end, my tank is not filled despite my request to have it filled. There are a handful of other propane providers in the area. Choose them over Lakes Gas. read more

Switch my furnace from Fuel Oil to propane got the salesman out here two weeks in advance filled out all those paperwork scheduled. The date showed up early with the wrong tank. Wrong paperwork never called never came back called the salesman. Got a hold of him. The following day said it was his screwup on the paperwork Will schedule for Friday late afternoon never showed never called called the company. They said I'm not even on the schedule till the following week canceled, the order will be looking for a new carrier. read more

Our builder used this company for the temporary tank and propane during the construction of our home. Their salesman emailed me a contract. Since our builder set this up originally I was confused as to why I was getting a contract. When I spoke with the salesman he said the contract was for the future propane and service for after the home was completed, which was a good 6 months out. Still confused as to why I would be getting a contract so early, I called our builder who explained that we could choose any propane company we wanted once the home was completed and we did not have to select Lakes Gas. Certainly not how the salesman explained things. Once we moved into our home there were 2 times I smelled gas when I was out in front of our house but my husband did not smell it so I thought it must not be gas. We decided to choose a different provider and called Lakes Gas to come and remove their temporary tank. Our builder said we would receive a refund check for whatever gas was still in that tank but the office person said differently. She said that when they come to remove the tank, any remaining gas is pumped from their tank into the tank being provided by the other company. The other company said absolutely not. Our builder also again said no, they should remove the tank with remaining propane, then refund us. The office person was adamant she was correct. Our preferred provider brought us our permanent tank & propane on Aug 5, 2022. And when our new provider unhooked Lakes' gas line they said there wasn't much pressure and there was a leak. Go figure!Lakes Gas removed their temp tank several days later. It is Sept 13 and we still have not received our refund check from Lakes Gas. A month ago they told my husband it would be quicker for them to mail the refund directly to us instead of to our builder. Yet here it is a month later and no refund. I called them again a week ago and they were going to look into this and call me back. They did not call me. I called again 4 days ago and they were going to look into it. No return call again. I called again yesterday and was told they would call Corporate as that is who cuts the checks. The woman said Corporate is "busy with contracts" and it has been taking longer because they are sending us (the home owner) the check instead of the builder. She would call me back yesterday but she did not. Today I called them again. I was transferred to someone else who told me Corporate will send us a check in 2 days, Thursday. I explained why we are dissatisfied how this has been handled. She said we will have our check soon so all is good. Their customer service is NOT "Good." Sending refunds or calling people back when they say they will apparently is low on their totem pole. read more

Absolutely the worst customer service. They will argue regarding your bill even when you have proof that they are wrong. One time they refused to fill our tank saying that we hadn't paid the bill in a timely manner. After I proved that we paid our bill off completely every month, the woman said, "yeah, we'll we need payment on delivery or we won't fill it." I switched to a different company. Now due to many company mergers, they are once again our propane company. First they tell us the fireplace needs to be completely installed before they will come out and run the gas line. We did that. Today they say they don't run the gas line and they are refusing to come out to evaluate the job to see if it can be added to our existing propane tank. Instead they are insisting we have to add a new, smaller tank. But still are refusing to run the gas line. UNTRUSTWORTHY AND LAZY. read more