I've been diving for a few years and this has to be my favorite dive shop. They carry a large…read moreamount of quality equipment and many of their prices rival online prices. The indoor pool on sight is convenient for testing out equipment before you buy it. I am overall impressed with the focus the staff places on customer service and more importantly, safety. I feel like safety and knowledge are more important than trying to just sell gear and I'm glad they also seem to place it first. Overall, this is a place I'd highly recommend for servicing scuba gear, training or even just getting your tanks filled. I'll be back, that's for sure.

Yikes! Ocean Sands Scuba places NO value on service or customer experience. I bought a Groupon for…read morea dive certification course valued at $350 for $99. I thought it would be a great way to get certified before my trip to the Great Barrier Reef. Purchasing this Groupon was a mistake! I felt unsafe learning from Chuck and Ocean Sands will rip you off any chance they get. Be aware there is a NO REFUND policy and lots of hidden fees! I walked away from my first lesson knowing nothing about Scuba. I recommend going to another dive shop. 1) Signing Up After redeeming my Groupon I was charged an additional $70 for a Scuba book and diving log. There was no mention of this hidden fee in the Groupon. Nor would the owner disclose if there would be additional fees later on. After sign up I watched an introductory video which stated Ocean Sands gives a FREE Scuba lesson. After my first lesson I was dissatisfied with the instruction and asked for a refund. They said that I owed them $99 for the first lesson and that they offered "No Refunds." 2) The First Lesson The instructor Chuck (owner) was not there at the scheduled 6 pm lesson. A worker had to call him and say "your students are here and waiting." We waited another fifteen minutes. Class didn't start until 6:30. Chuck gave no introduction and said we had interrupted his evening. He didn't have all the forms he needed and asked if we knew where they were. As if we were responsible for keeping track of his paperwork. The classroom instruction...what a joke! There was no instruction. Chuck read through the answers so fast no one could keep up. Then he quizzed us orally. He'd ask a question and if you didn't respond in two seconds he'd give the answer and move on. He didn't explain concepts but simply said "put a star by this because it will be on the test." After this pathetic overview he spent less than five minutes trying to explain the dive chart. Using a bunch of abbreviations no one understood and writing random numbers on a whiteboard he expected people to grasp the concepts. Everyone was confused. After the classroom instruction he took us to the store to show off his expensive line of equipment. He didn't explain the use or function of any of the equipment but merely gave us the store prices. He seemed to forget we all knew nothing about Scuba and we had bought the certification course to LEARN. A good instructor would have put a set of equipment pool side and walked through each component describing its proper use and function. Not at Ocean Sands! Finally the pool instruction was lame. He gave us equipment and said "hook this piece to that piece" without explanation of what we were doing, why we were doing it, or how it was used. Once in the water there were seven people (eight scheduled) swimming in circles kicking each other in the face with fins. He tried to teach some basics but continued on even if we hadn't mastered the concepts. Ten minutes before the lesson was scheduled to end we put on the scuba gear. Again he didn't explain anything or demonstrate how it worked. Everyone fumbled around with the equipment then we took one lap around the pool before taking everything off. At the end of the night I hadn't learned anything more than I had already known about scuba. 3) Customer Service Experience You get the feeling Ocean Sands only cares about selling product and cares nothing for customer satisfaction or experience. Example: Two people in the Scuba lesson spent $150 prior to the first class on a mask and snorkel. The $75 mask had a film on it that needed to be scrubbed off. Instead of the woman saying "we appreciate your business, let me squirt a little film remover into your mask so you can use it for the lesson tonight," she told the girl to buy a $5 bottle of solution. Conclusion: Go to another dive shop! I walked away from Ocean Sands feeling like I had paid for a certification course not to learn to dive safely but so Chuck and his family could use the money to take scuba trips around the world. I learned far more in a half hour introductory Groupon class at a scuba shop in Chicago then I had with Ocean Sands. Your satisfaction at Ocean Sands is not guaranteed and don't expect a refund...ever!

I have started diving as a teen and that was when double hose regulators were in vogue. I have done…read morebusiness with a number of dive shops around the area and in various cities and resorts. I find the key to a good shop is their personnel. From my many experiences, Moby's is my top choice for staff and service. Everybody dives and loves it! As an enthusiast, I respect experience and integrity. The staff at Moby's are divers and it shows.

a good place to get training and equipment. staff is very friendly and helpful. they have their own…read morelake out back behind the dive shop.

Great dive shop for both the new and the experienced. Great environment and great staff. Highly…read morerecommended

We have certified our entire family at Great Lakes Dive Locker. Many of our friends that dive also…read morecompleted their certification at Great Lakes. You can completely trust Doug and team to train you in a way that is thorough, safe and you will enjoy the process becoming certified at Great Lakes!

Sasha really hooked me up for new dive gear. I went to Bonaire this year. I really recommend…read moreDiventures. I gotta get in and order my Rx lenses for my mask

I took my open water course with SASS back in 1988. I was 15 years old and it was so good for me. I…read moremoved far away from Michigan, gained advanced certs and have been diving all over the world. All these years later it's still my favorite thing to do and I always credit SASS for making my start such a great experience. Thanks Rick! Chris Lovell

Mike and his entire crew were awesome including melissa and norman! I feel comfortable enough to go…read morediving now while staying safe.

Rick Hert went above and beyond to get my son ready for his open water certification. He spent 3…read moreprivate hours with him in the pool. He was enthusiastic, professional and extremely supportive. My son's confidence jumped due to his attention and support. All this extra time and he wouldn't accept compensation. We are so impressed and thankful for his generosity. My son's confidence jumped and feels ready for his dive, and that's all because of Rick!

Had a similar experience of others. Called and left a message and no return call. Booked it myself…read moreand every trip since then. With the ability to go on line and book travel you would think they would be more responsive. This was not like this when Carla was there.

Really appreciate the help, they are very competent. The pricing was excellent also. Same as using…read morean online carrier who claims to be cheaper. They were also able to help my wife and I get seating beside each other throughout all of our flights

Lori from Adventures by Lori and her crew picked the ship and the location for our family vacation…read moreall 16 of us. Folks in law both in their 90's my kids and grand kids. 5 rooms total with flights, ​​ Hotel the day before the cruise​​, all transportation etc. Awesome vacation been on lots of different cruise ships in past and by far especially with all the grandkids perfect ship and cruise travels and excursions. ​​ we had a hiccup as my family said traveling to Florida from Michigan and instead of eating the issue called Lori and she took care of it on the spot I don't know why I didn't use a travel agent in earlier years she didn't cost us a cent and she put together all the flights all the transportation all the cruise ships rooms right next to each other everything was awesome she has a big passion for traveling and can help in multiple ways and what are God send ​ to our family. You won't be sorry if you get a hold of her, Adventures by Lori in Lowell Michigan. I used her last year on a Alaska Land and cruise and this year a family vacation to the Bahamas This fall I joined her company and 37 other people going on a Land tour of Italy 11 different cities all the hotels Etc.

We have booked 10 Disney , 2 Royal Caribbean and 1 celebrity cruises with Adventures by Lori and…read moreeveryone was a great experience.

Outstanding customer service and a wide variety of boats to rent. On this beautiful sunny day we…read morerented a pontoon boat. The boat was in excellent condition and well equipped with life jackets, towable tube, oars, and everything we needed. We interacted with several employees and all were very competent and extremely helpful. Planning to return soon to rent jets skis.

The office is actually located in the back which is indicated at a sign in the front. We had to…read morewait a few minutes while the person at the desk was helping a couple people on the phone and someone who made reservations as we were walk-ins. There was someone who helped us out with ensuring that we were aware of the instructions on how to operate the Wave-runner and the rules. We grabbed a life jacket and a plastic box to put our phones into the compartment in the waverunner. It was great time that we went at about 10:30am as it was not busy at all on a Sunday morning. It was a blast and we were disappointed that we only booked an hour, and definitely agreed that we will have to do a couple of hours so that we could get out to Lake Michigan the next time.

Straight shooters. Mike and Dan are both top-notch and have been extremely helpful in sharing their…read moreknowledge with us. We had a really great time in TC with Dan and all the other newbie scuba groupies this past weekend! Organized, friendly, knowledgeable...no pressure, professional. If you are on the northside of Kent County and surrounding areas and looking for a great group of people to learn or just go dive with, these are your guys.

From the owner: At Neptune's, our focus is on the customer. We ask questions to understand what type of diving you…read moredo and recommend gear that matches your budget as well as the type of diving you do. When you bring your gear in for service, we get it turned around and back to you quickly because like most divers, you want to be underwater and you need your gear for that.