Frustrating that such a central location doesn't allow people with chase cards to come in after…read morebranch hours to use the atm.

I bank with Chase and now I'm second guessing it this is the second time I had to go threw…read moreattitudes when dealing with the teller . The lady name is Eva and she needs to learn some customer service skills!

Went into open a checking and savings accounts today, which ideally should only take 15 minutes!…read moreHowever the process took 1 hr and 15 minutes. We called and set up an appointment with Brandon the banker who was very slow, did not seem confident in what he was sharing with us and took way too long. We wanted to discuss promotions, however Brandon appeared to be unsure what the branch was offering. I have never had such annoying experience with chase! Chase bankers are prompt, helpful and and meticulous. He was not which was concerning on many levels. Certainly won't be coming back here for help. When it comes to finances I really appreciate someone with confidence who can help me make the best decision rather than act as they are hiding information for me. I did not feel comfortable working with Brandon. The back accessibility is great, there is an ATM outside and one inside to avoid lines. Other teller staff has been helpful when needed and are nice.

If only I could make this up, but no, it's a true story!…read more I came to make a deposit at the ATM, which is in their "foyer." I don't feel safe here, generally, because the mirrors on the ATM are low and tiny. In other words, they're useless! At this machine, you have to search around to make sure no one is lurking behind you. Sketchy people are always outside on Wabash and banks have money! Now to my surprise, someone took a shit on this ATM! I'll say it again, a human-being DEFECATED on their Automated Teller Machine! The pig who did this took a crap on the machine before the branch was opened. I arrived in the afternoon, hours (many hours!) after this happened, and it was still a disgusting mess! The manager told me what happened, and said a company 'cleaned up' most of it. He told me this as he was brushing it with Clorox wet wipes. When he was "done" I peered at the machine, and I saw that it still had feces mushed between the keys and slots. DEPLORABLE! DEPLORABLE! DEPLORABLE! What!?!? This is a safety issue; a public hazard! Nobody should have been allowed to use this machine until it was professionally cleansed! Thoroughly sanitized! This machine was NOT sanitized. Merely removing the shit and rubbing the surface with Clorox towels is completely inappropriate! It's unacceptable! This machine should have been shut down; blocked to public access, period! I filed a formal complaint to the top brass. DEPLORABLE!!!

This bank is around the corner from my house so I have a passbook savings account here. I like the…read morefact that it's close because whenever I have some extra money and I walk past this bank, I stop in to make a deposit and I saved up a lot of money that way in addition to my regular savings account at a bigger bank. I used to like the idea of patronizing small businesses in Andersonville for all sorts of products and services. But I learned that you shouldn't be fooled into thinking that small businesses are always great and that they will always treat you great. And you are also not going to get all of the services you would get at a larger bank. But the service at Northside Federal Savings is not very good. There is one male teller that is exceptionally rude, doesn't even say a word, just motion to you and slides your receipt under the window. The bankers are ok but they don't tell you all of the information they should. For example, when I added a beneficiary to my account, Northside ran a Chex Systems report. Later that day when I went to another bank to open an account the banker there told me "I see you just opened an account at Northside Federal Savings" which I didn't. Also, Northside Federal charges you an ATM fee to use another bank's machine. Come one. You only have one location and you charge for out of network ATM usage? I'll continue to have this "extra money" savings account here because the location is very convenient. But I won't keep my main savings account here with most of my money nor will I do checking here.

And not taking coins from their customers now. I haven't worked for 3 months and ran out of money…read moreand need to cash in my change and the bank I do business with won't take my coins. Unbelievable.

The customer Service and online banking is absolutely terrible. The site itself is antiquated and…read morevery limited in functionality and lacks 2 factor authentication. The customer service is virtually non-existent and is not available except for during business hours and even then the hold/callback times of 10 minutes plus are unacceptable for a financial institution. The integration of the online banking with Zelle is also very confusing and not well done compared to the way other banks have done it. Having been a customer and employee of other banks, it is clear that Liberty does not offer a competitive level of service. I will be taking my money elsewhere.

I took out a mortgage on a home I purchased two years ago and like everyone my real estate taxes…read morehave gone up. As expected, my escrow amount has been increased after a yearly analysis. What I'm happy with is that I had a real human call me to ask whether I was comfortable with the increase in my escrow amount. I continue to be surprised at the human-to-human contact by Liberty Bank to service my mortgage. The system generated letter was actually followed up with a phone call from a live person not located outside the U.S.! How awesome is that? Still a happy customer. Kevin B

I've banked with them for 30 years since I moved here in October 1997. Prior names and…read moreinstitutional affiliations include: MidTown Bank, MidAmerica Bank, National City Bank, and possibly others ... They've always been professional and kind to me.

PNC Bankers are Untrustworthy and PNC Customer Service is Unethical -- I opened a savings account…read moreand was told that I would receive $400 bonus with a $5000 deposit. I was not verbally informed by the banker that a direct deposit was required to receive the bonus. I wrote a check for $5000 that the banker accepted. In December 2025, I went to the branch and informed the banker that I had not received the bonus. She said she would contact me and let me know the status, but she never contacted me. When I called PNC customer service in April 2026, they informed me that the direct deposit was required. Yes -- I then saw on the PNC material, which I still possessed but had not carefully read, because the orange and blue PNC flyer was basically unreadable, and I relied on the verbal explanation. PNC has refused to even compensate me any slight amount of interest - they used my $5000 to profit without compensating me at all, which I think is unreasonable.

I was at the bank on 3-4-25…read more I was refused a transaction and told to wait for a manager. The personal banker was unprofessional and lacked any type of interpersonal skills. I have filed a formal complaint with the corporate office. This branch needs to be put under new management immediately! Consumer beware !

The customer service here is fantastic! I always get greeted by staff. Everyone is so professional…read moreand helpful. Transactions are fast and easy!

Interesting to see that some banks would want more than one type of account opened in this…read morelocation. I went in to ask for prices for safe deposit box at this new location, I have no account with them currently, the bank manager told me all I need is a checking account opened for new customers to obtain a safe deposit account. I sat down with her and she asked me for my identification and then she goes on to tell me I need a credit check. As I begin to write her my info she then started to tell me I need to open more than a checking account, like a debit card. Honestly, I appreciate if they would just tell me upfront what is required which they did but now it is getting ridiculous when they start to add on services in the fly. Bank somewhere else if they pull this stunt on people. I will sure stay away from this bank.

Worst customer service from those in charge! The current branch manager and bank teller manager…read moreare rude, mean and power trippy. They pick and choose the customers that they actually want to help. There is an underlying jealousy and toxic energy that clients can feel. This is counterproductive and unprofessional. Chase Bank needs new management! The corporate office is out of touch with the shady and shameful behavior at this branch and other branches.

Several people trying to access the ATM and the doors are broken so no one can access ATM. Several…read morepeople inserted their cards and neither card reader operational.

The service was great as always. The customer service rep was very knowledgeable and professional.read more

I love this PNC location. It is super convenient for UIC students and anyone else on campus. The…read moretellers I most frequently see are really nice and are always in a good mood and are always willing to help with whatever banking needs and questions that I have. Also, I would suggest asking them about the PNC app Virtual Wallet to help with keeping track of your money. It's extremely helpful and I use it 3-4 times a week. Hours are Monday- Friday 9:00-5:00.

I didn't like this branch, but it was the closest to Chinatown and Chinatown is annoying in that a…read morelot of the places there are cash only. So I wanted to stop just in case I found something in the neighborhood I couldn't live without. It's a pretty small branch. I started to park in the lot on the west side of the bank, but I didn't see any ATMs inside the vestibule so I went around the other side. When I went inside to get to the ATM, and there are no ATMs in either of the entryways--the ATM is almost in the middle of the bank, near the teller windows. Make sure that the line you're standing in is correct--I thought at first that the line for the teller was for the ATM, which luckily was shorter. But I thought there were supposed to be three ATMs here? That's what the Chase app said. There are--but I'm not sure how you know where they are if someone doesn't tell you. Though the line for the interior ATM was smaller than that for the teller window, there were still several folks in it so the security guard said he could point us to the other ATM and I'm the one that took him up on that offer. The other ATMs are in a separate room, which you can only access from the outside of the building. I assume (and hope!) you can get in if you use your debit card, but the security guard let me in. Parking is not the easiest. There's not a dedicated lot for the bank; it's shared with the shops and restaurants here, and maybe some of the residents? There's a space or two in front of the bank which you can pay for using the ParkChicago app, but then there's a section that's no parking for most of the day because it's for use by Cafe Bionda's valet. You might be able to find some space on the side streets--I got lucky in that--or use some of the parking across State.

Strongly disappointed this branch. I waiting for 30min without any service and now I go to other…read moreChase bank. The branch has no sign in sheet, the banker looks like doesn't have any training to doing the customer service. I waiting at the seat when there is no people in front of me. But two of the older people just walk in front of me to the banker. And the banker just doing whom walk in to his face whom serve first. I try not going to this branch any more. Waste my time.