Dr. Odette Suter has a unique and caring way of dealing with animals. She is without a doubt, the…read moremost compassionate veterinarian I have ever met. Dr. Suter was incredibly supportive during a health crisis with our beloved dog. Her holistic approach gave us new opportunities and hope through her research and practice in alternative and non-invasive methods. Dr. Suter is a true dog whisperer.

I'm so happy I found Odette - she is a wonderful veterinarian. I fostered my dog starting Sept 2015…read moreand when I started Odette's program in April 2016, my pup had had constant diarrhea for who knows how long. I went to his regular vet multiple times, was prescribed expensive prescription dog food, lots of medications, etc, but nothing helped. On top of that, he was gaining weight. He was 35lbs when I first brought him home ballooned up to 50lbs (too much for a dog his size). He was also extremely anxious, stressed, and very fear aggressive. The first thing Odette did was do blood work and saliva tests. Lo and behold, my dog was allergic to chicken! The main ingredient in his prescription food. Under Dr. Suter's care, I learned all about animal health and nutrition. My dog's anxiety and stress is getting much better as well. She also did some chiropractic work on him (he skips on his back legs) and he's now doing so much better than I could have ever thought. Odette does AMAZING work and her goal isn't just to fix your animal's symptoms. She works to fix their overall health as well. She teaches you on animal health, with up to date statistics and information, and strives to help you become an educated pet parent. I'm so thankful to have found her! Absolutely love Odette and highly recommend her to everyone.

This place is amazing! We've come here twice with emergencies and both times they were helpful,…read moreknowledgeable and proactive. The vet delayed his lunch to care for our dog.

HEMP oil...seriously!!! What a waste of time and money!!!…read more Some of the staff are disorganized.

If the male with facial hair that sits at the front desk ignores me again when I walk in to spend…read morehundreds of dollars in treatment services, I guarantee you I will take all 4 pets elsewhere. This is the third time he chose to not greet me when entering the clinic, even though he is the only one sitting there. If you don't like customers or have prejudice issues, work in a warehouse somewhere. Rude! He turned a 5 star review from 11 months ago into a 3 star review today. In a couple of weeks I am expecting a $600 bill for further treatment just for one pet, so we'll see how that goes. Not to mention two other pets that will be due soon for checkups.

Initially, they were fine. I liked our vet, Dr. Carmicheal. He was warm and comassioinate. He…read morewas knowledgeable and reasonable. Over the years we were there (about 7), some changes took 9lace there that changed the "down-to-earth" feel of the 9lace that we so liked. It felt like all of a sudden the "care club" became something we felt sold on and it was quite an investment. I s9ent around $3k for 3 9ets.

I cannot possibly say enough about the excellent care and kindness we have experienced over the…read morelast 4 years with our Havanese, Chloe while she was a patient at the wonderful Animal Hospital at the Shores. Chloe had advanced kidney disease and lived to be 18 years old before we finally had to put her to sleep. The doctors and staff are so caring. And our final appointment was handled with such grace and compassion. I highly recommend this practice to anyone who is looking for great care for their furry family member. Thank you Animal Hospital at the Shores.

The doctors and staff here are wonderful. Maizie and I are always in good hands whether we're there…read morein person or on a call and with a question. Every visit is good communication, thorough examination and when I leave I have everything I need to take care of my dog until the next visit. And the most important thing is that I have peace of mind and I know she's in great hands.

They seemed really nice but they were clipping my dogs nails. Accidentally cut my dogs nail too…read moreshort and it started bleeding. It's ok it happens, they took care of it right away. 2 hours later I see blood all over my kitchen floor. His paw pad was drenched in blood. I was so pissed, I reached out to them and asked them to come back the next day and examine my dog and told them what happen. Couldn't even apologize or respond. Terrible, clearly don't care about the animals they treat.

Dr. Patti and Zuck offer a tremendous service to the McHenry county area! They are caring,…read morecompassionate and most of all realistic. They took the time to explain my options with regards to my senior, newly paralyzed malamute. I made the difficult decision to have her put to sleep rather than have her endure a lengthy hospitalization. They took care of her in a kind and professional way. I will be using their mobile veterinary services for all of my animals. The stress of going to "the vets" is now over. I highly recommend their reasonable and caring services! Thank you!

Very pleasant and knowledgeable staff. Their products are top-shelf but you get what you pay for…read more Over the past twenty years, I remember various companies like Purina having to recall their cat food because it was contaminated with non-edible material that caused the pets to die because their kidneys shut down. You are NOT going to have a problem like that with Thomas Tails. They actually research their products and it shows. There is a couple we pass on our street when walking the pets and my wife mentioned the Stella and Chewys food to them because they said their dog was having problems with sore joints. They tried it and when I saw him the other day he looked like a new dog! His head was up and he actually looked happier. I don't know what they were feeding him but the RAW diet makes a big difference. I don't want to sound like an infomercial but its true.

Always a pleasure doing business with this family owned pet supply store. Employees are…read moreknowledgeable and are always willing to help!

Dr. Sheena Dadkhah recently did a surgery on our dog who had a Mass Cell on the top of her head!…read moreGranted it was no cancerous, there was a little to much urgency into surgery as the mass cell was diminishing from the anti-inflammatories she was given. As a result of the surgery, our dog now has facial nerve (cranial nerve VII) paralysis! This was a simple surgery, and now our loving dog has this issue to deal with! When we took her back to be checked out, as her top eyelid was not shutting, her left ear wasn't moving or her left nostril, Dr. Dadkhahs only suggestion was to get an MRI - SUPER - lets spend $6,000 for what? I'm not saying Google is a good doctor, but it was more effective in diagnosing our dog than this "vet surgeon"! Just awful pre and post care! A good vet surgeon would have waited to do surgery Vs rush rush rush - to see if the mass cell would go completely which was looking like it was. Additionally, for someone who's been to school for this type of stuff, not to identify that she has facial nerve (cranial nerve VII) paralysis is just flat out DUMB!! Not only this, but she denied that there was no issue with her surgery. RIGHT!! If your dog needs a checkup - great place - if your dog needs good care - NOT THE PLACE!

I was really happy with this practice. From the phone calls to the front desk to the assistant to…read morethe vet everyone was really great. I followed Dr Retseck here from the last practice she worked at. She is caring, empathetic, and smart. While it is not necessarily inexpensive the prices are in line with similar practices.

If I could rate this place a 0 I would! I don't see were everyone thinks this place is so great!…read moreThe prices are fair, but the Vets are terrible! The older vet Garr likes to make faces at you, when explaining situations what's going on with your animal you get this intimation feeling like your dum! Absolutely didn't do anything for my dog that had a sist that needed to be drained on top of his head which is probably painful, was to LAZY to trim hairs inside his ears, and never performed a anal suppression which he does smell from. besides the nice Guy assistant whom is caring, friendly, and you could see he doesn't make you feel off. I really hope 1 day he gets his citizenship since he is a hard working man. I have had Dr. wyatt do my dogs ultra sound for his heart and rather then focusing on and what could be a preventive measure to slow the progression down some, she was more focused about my dogs eyes! what the hell kind of place is this!! The staff is very friendly, helpful but I wont be back here again!! just thought I give everyone else a heads up... LOTS OF LUCK to the ones that have no problem here!

The staff is amazing caring understanding the doctors are honest tell you exactly what is happening…read moreeven if it hard to hear.