My wife and I decided to take a nice day trip out Helca Island for a hike then a late lunch. When we arrived at the Lakeview Resort Restaurant after our hike it was not busy and most of the staff were standing around the bar talking very loudly to each other (which occurred the entire duration of our stay). Our server was a young Asian woman I believe her name was Jenn and she was most definitely under the influence of alcohol. Not only could we smell it on her breath but her eyes were also very red and glossy. My wife ordered the club sandwich and I had the fish and chips, there was nothing special about any of it. The fries were cold, chicken over cooked and had a charred taste to it. My fish tasted like it was already pre battered and then flash fried once ordered (best described as soggy) and my tartar sauce looked like it was old; there was a thick yellow layer on top darker than the inside of the sauce, it was most likely sitting somewhere in the ramikin uncovered for sometime so I opted out of trying it just to be safe and asked for a new one but never did received another. After waiting a very long time for our server to come back from what was clearly her smoke break (very unprofessional in my opinion to take a smoke break in the middle of serving a table) she came to our table not only reeking of hard alcohol again but cigarettes now too, we asked if there was a manager we could speak too. For some reason it did not seem like there was a responsible adult around anywhere to supervise the very young abnoxious staff which was very alarming. A young man named Steve approached our table (he walked over from the bar where the rest of the staff and what looked to be their friends drinking were all talking and joking around) stating that he was a supervisor but we were skeptical of this because he was acting much more like a friend to the staff and customers at the bar then a supervisor although he was dressed differently from the serving staff he was not acting as a supervisor would and should. We told him about our food and he offered to get us new meals but we were full because we had already eaten most of it as our server was gone right after our food was in front of us so there was no one to notify about it as all the other staff were preoccupied gossiping at the bar. He offered to take a percentage off of our bill which was nice but when we got the bill it said "$5 off Simply Green" or something of that nature which was odd because I know at when we stayed at the Lakeview in Gimli we had to get a coupon from the front desk and re use our towels to use that discount at their restaurant. We paid our bill anyways and left still not seeing any adult manager around. We had mentioned to Steve about our concern for the young woman serving us and her being under the influence of alcohol before we left and he thanked us and said that he would address the problem but as we were leaving we could see and hear him telling her but still laughing about it at the same time which was even more concerning so I had decided to email the actual management staff. Someone named Jeff returned my email the next day saying he would look into it further but my wife and I working in the hospitality business most of our lives both knew there would be no possible way of him knowing or finding out whether or not one of his members of staff was drinking on the job the day after. In my opinion there should always be a manager on duty and it should be the GM's top priority to answer back emails from customers right away especially in this day and age we all know we have access to them literally at the touch of our finger tips. We were very unimpressed right from the get go and then having to wait until the next day to hear back from the GM just topped it off. If this is how this place is being managed and supervised then I am very, very concerned about the entire hotels well-being not just only the restaurants. The staff were very abnoxious, immature and unprofessional whether they were working or not they were very disruptive and not very helpful at all. Staff drinking on the job should be a number one concern and be dealt with immediately in this industry. The next time we decide to go out for a hike that way we will most definitely be driving past this resort and going straight to the Gull Harbour Marina. read more
