dr. putta is the best. you get better. holistic approach common sense. we've been going to her for years

So very caring, compassionate, knowledgeable and a lovely person. I have been going to Dr. Putta for about 20 years now. She always listens, cares, give logical feedback, asks good questions and takes the time to do a thorough exam. And when I'm ill, the do all possible to fit me in as soon as possible. She is the best. read more

Dr Putta is a through, kind and intelligent person. You will never regret becoming her patient.

Last time I went, Dr. Putta had a retired doctor standing in for her. Unfortunately, this retired doctor was way past his expiration date. He asked me the same questions four times in a row and did not remember my answers all four times. He seemed very confused and I was very concerned about the level of care provided. read more

I have given this doctor 4 chances and every time a 2 to 3 hour wait with nobody communicating with you. After 2 hours you get put in a room again with nobody communicating with you and you can wait fir another hour or longer. Dr. Putta comes in and never apologizes for the long wait. It actually quite the opposite if you dare question the wait you get major attitude. she spends little to know time with you, does take good physical care of herself and is not thorough. My family and I will never be back. It's honestly the worst ran office I have ever encountered with less than mediocre care. Total waste of valuable time although she only seems to care about her time not the patients read more

Dr Putta is kind, caring and attentive. I have been going to her for 20 years and would recommend her highly.

Upon visiting the allergy specialist today, I was informed that Dr. Putta, who is no longer my PCP, called their office to verify this review and tried to claim that she instructed me to stop taking allergy medications on 5/14 so a skin allergy test could be performed. I'm not sure why she would say this was the reasoning, because according to her statement regarding the grievance I filed (pictured below) she claimed she was unable to refer me to specialists at that time due to system/insurance eligibility form issues. I only visited her office twice, the initial 'new patient' visit on 5/14 and an appointment on 5/31, two days after I filed the grievance, which is when I was finally referred to an allergy specialist, and when she first informed me in person of this alleged system issue. read more

Lakshmidevi Putta, MD - Internal Medicine Near Me - Burbank, California

Dr Putta is simply the Best Dr I met in the US. I was just looking online for Drs in burbank and found her. I am so happy I found her. She is so caring and kind to me & my mom. Gives best advice. Unfortunatly they do not accept my health plan which is not a big deal as even if I have to pay out of my pocket I will always go to her. Wonderful person. They have amazing staff as well. read more

Withou hesitancy the very best Dr. I have had. Caring, Kind, Knowledgeable, goes above and beyond to take the time to answer all your questions. Short lobby wait. Patient. Great staff. A++ read more

BE AWARE - Very Disappointment. I selected L. Putta as my PCP based on the reviews - and was I WRONG to rely on FAKE reviews. There is no way to have an opposite experience to what the "positive" reviews are stating-Unless these positive reviews are friends and relatives. Hmmm This Dr. should NOT be practicing medicine. ZERO knowledge - Just rushing out to make MORE MONEY on the next unfortunate person. if you want a REAL Doctor and not a business woman - DO NOT select her!!!!! read more

Dr. Putta has no respect for her patient's time. I've made an appointment with her twice and both times she's shown up hours late or asked to reschedule hours later when I'm already at her office. It's incredibly unprofessional and disrespectful. If you aren't able to wait around the entire day for the doctor to show up, then make an appointment, but if you do make an appointment, be prepared for Dr. Putta to not honor it. read more

So far so good......I started seeing doctor Putta three or four months ago. I am of the belief that most people don't have the knowledge to comment on much of what I have read in this doctor's reviews and also that reviewing a doctor carries with it a serious responsibility and should thus be approached in a much different way than say the review of a restaurant or a house painter. So, I don't think that I have anywhere enough experience with Dr. Putta to create a complete and responsible review. What I can provide insight on is my early impressions of the doctor and her staff. Having had numerous (10-15) ortho surgeries and hospitalizations resulting from having been a collegiate football player and a lifelong athlete, who is also well into his middle age; I can confidently say that I have vast experience as a consumer of medical services. I would compare Dr. Putta quite favorably with the army of doctors that I have been treated by through the years. Unlike the many doctors who don't seem to value a patient's input, Dr. Putta stands out as a person listens in a way that I would expect that a caring doctor would. Sad to say that this is not a norm. Too often a doctor will cut your off when you are explaining symptoms that you are experiencing. I may not be an MD, but I have lived in this beat up old body for a long long time. I many times wonder why so many of the people that have treated me became doctors in the first place. I plan to stay vigilant as I always am and will update this review over time. read more

Thank you, Dr. Putta! I recently bumped my head pretty badly getting out of the car. (More on that in my Spark's review) I've had a couple of headaches since, and my friends and family bullied me into going to a doctor. Being relatively new to LA, I had no doctor, so I took it to Yelp to find one. The long list of 5-star reviews made her one of my first bookmarks to try to call Monday morning for an appointment. I called at 9am this morning, asking if there was anything open. I mentioned that I was a new patient, as well as uninsured. They told me they had an opening at 3pm. Done. Put my name down. I got there a little early to fill out the new-patient paperwork, which was surprisingly short. Other Yelpers had prepared me to wait a bit. In fact, I've never been to a doctor that saw me at my appointment time. I waited patiently. Dr. Putta at last came into my room, with a smile on her face and a VERY calm and soothing voice. I was kind of nervous since I'm a borderline hypochondriac, but her demeanor INSTANTLY put me at ease. I explained what happened and she very slowly and cautiously went over my entire scalp, carefully pushing aside all of my hair. She assured me that I shouldn't worry, and explained why the headaches were happening. I asked what she thinks about me going to the chiropractor, since I also cracked my neck a bit, and she strongly urged me not to. She prescribed me a muscle relaxer, but told me that Motrin is probably fine. The prescription is only if things get bad. Like everyone else, she gave me her personal cell and pager #'s. WIN!!! She listened patiently while I asked a few more questions. I appreciate that she took her time with me. After all was said and done, I was charged $50 for the appointment. Not bad, not bad at all. I recently signed up for insurance, and I'm really hoping she is on the list of doctors. I would look forward to having her as my general practitioner!! read more

Lakshmidevi Putta, MD - Internal Medicine Near Me - Burbank, California

BEWARE. I went to Dr. Putta last November for a physical. I hadn't seen a doctor in YEARS and had just gotten health insurance, so of course, I had a list of concerns I was (hoping) I could speak to her about, but BOY, was I wrong... When I asked her questions about my health, she would tell me I needed to "mediate" more. WHAT?! Mediate? I'm sorry, but when I need spiritual advise I'll speak to my church pastor and definitely not my OB GYN who I've only known for 5 minutes. When she finally DID have answers for me, she quickly prescribed medications for me without thoroughly going over my health history. I later found out the meds. had horrible, horrible side affects, something she failed to go over with me prior to prescribing them. When Dr. Putta wasn't giving me "spiritual guidance" or busy prescribing deadly drugs, she kept talking to me about my insurance / billing. Asking me questions about what type of coverage, etc. I was really surprised and taken back that my DOCTOR was speaking to me about billing? I've seen enough doctors to know this isn't normal professional behavior. At the end of my visit the receptionist said I owed them a hundred dollars!! Again, this was my first time to the doctors with my new health insurance so I wasn't totally aware of what was "normal" co-pay. I later found out that they falsely charged me the $100 and my co-pay should have only been 5 bucks. (To this end, Dr. Putta's office has only refunded half of the hundred dollars they still owe me). Since my bad experience at Dr. Putta's office, I've seen two physicians and told them about my horrible experience and both have advised that she shouldn't be practicing medicine anymore. One doctor even said she should go back to her residency. I'm writing this complaint because I want others to be warned. I read fellow yelp reviews prior to my visit and was so surprised by the poor treatment I received. I hope that my review will prevent another patient from experiencing the same horror. read more

.If you enjoy waiting in doctors' offices, then this is the place for you. Came here for travel vaccinations, which take all of 5 mins to administer. Decided to come here (1) after reading very positive yelp reviews, and (2) because it's close to my work office. First visit had to wait 1 1/2 hours (!!), causing me to reschedule an afternoon meeting. When I finally saw the doctor, she offered no apologies. So, I complained about the wait-time, to which she offered some paltry excuses and reluctantly apologized. My vaccinations required 3 visits and each time I had to wait at least 45-60 minutes before being admitted to a nurse. At my last and final visit, every single chair was filled in the waiting room. In fact, one lady had to stand. I finally saw the nurse after 50 minutes of waiting. Also be careful about the billing process. First, the office ran everything through my insurance, which covered the shots. Then, the office made me pay $150 up front and then promised to reimburse me when they ran my insurance. They never ran my insurance so I had to call the office to remind them. About 4 months later, I got my reimbursement check from Dr. Putta. While the doctor seems nice enough, I don't like the fact that the office does not respect their patients' valuable time. An appointment is an appointment. If you're running late, call us to give us a heads up rather than wasting our time. My regular primary doctor (Jeffrey Goldsmith at UCLA's Medical Offices in Santa Monica ) spends just as much time with me but his office is very efficient and I usually wait no more than 10 minutes read more

The doctor is a lovely, caring individual although not very professional in expediting her patient load, very often overbooking, leaving patients waiting for long lengths of time, not finishing appointments because she's out of time, and not getting back to patient phone requests, and after asking several times over a period of months for a printout of my yearly physical results, I still never received one. Her office staff is unprofessional to say the least. Getting any paperwork from them is tedious, lengthy, requires many phone calls which are often responded with curt rudeness. They are expert at putting people off. This is not written from just one experience or from only my experience. My family members have had the same issues with this office. Dr. Putta herself is a fairly decent doctor who does care about her patients, but does not run a professional office. Unfortunately, it's time to find another doctor. read more

I have been here a long time ago, and the reason I stopped seeing her was because she made a wrong diagnosis. I was put on meds for thyroid issues. I even had a blood test that showed just a slightly off thyroid level due to high levels of stress, but it wasn't enough to take meds. I found out when I got a second opinion from another doctor. Also, she is really bad with time management. You end waiting for over an hour when you are at her office. She's nice and all but being nice isn't going to help you feel better. read more

So I am writing this from Dr. Putta's office right now. A couple of other pluses first. They have internet, which is nice. Also, apparently they re-found my papers, but too late for them to actually use them for guidelines on my physical last week which I had hoped to have them for. Big Minus: this is my second time, here, I've been waiting for 50 minutes now, and still haven't seen the doctor. I complained twice, also because it is just blood work and I"m missing a lot of office time just waiting, but no response thus far. In addition, I was told not to eat anything because it was blood work, and they still have me waiting for quite a long time. When will I be able to see the doctor?! I decided to come here only because I just came here last week for a physical but you can be assured I will not be coming back. read more

-- Makes you sit around for hours in the waiting room. -- Utterly incompetent at forming a diagnosis without the patient saying exactly what they want her to prescribe. -- Bogus backwards billing practices. -- Gives a decent hernia exam (if you're into middle-aged Indian women touching your ball-sack). read more

Dr. Putta is amazing--wonderful, caring, and intuitive. But be sure to bring a full ereader or a giant tome with you, as you're in for a LONG wait. The first time I went there, I stood for a full ten minutes while the receptionist fielded phone calls without even greeting me, before she finally handed me paperwork to fill out so I could then begin my regular wait. I was there for two hours just for a shot and prescription. I really like the doctor herself, but I have to admit it's frustrating to have to clear my calendar for a visit. read more

I have seen Dr. Putta since my early 20s (appx. 8 years) during a time I had PPO insurance and there were no problems seeing her or getting referred to the best specialists. But now that my insurance is currently HMO REGAL MEDICAL to be exact, the level of care is not on par with what she gives to her PPO patients. She made me feel like a second class citizen. I was referred to one of the worst OB/GYN doctors who has a 2 star rating on yelp AND health grades. Adding insult to injury, I have been OVER-BILLED many times. My COPAY is $20 dollars and yet I always get billed and EXTRA $20. Bringing in an OLD copay I used to have of $40. The billing person is horrible. Why is someone from billing only there on Tuesdays? Or Tuesdays and Thursdays. Billing discrepancies are constant. I worked in a medical office and we used to have 3 billing people on site 5 days a week. Granted we had 4 doctors, but there was someone on site. To avoid collections because these people enjoy to fuck up your credit, I just pay them and try to get credit or get a refund later. To clear this up, I checked with my insurance and regal. It was confirmed that in fact, my copay IS ONLY $20. What I'm wondering is why this lady, Robin is still calling me to make sure, when I told her my copay and that I called these insurance people. She has yet to look into this information herself. When I get a call back she responds with, "I'm Confused", or "They said your copay is $40." WHO THE HELL IS THEY? Your staff that looked in my chart on OUTDATED information? Or the insurance people that I have already talked to and confirmed that my copay is $20? I give my new insurance card every time I show up. SAME $20 copay. Is it because $40 dollars is more and you want more from me? I bet I'm still going to get overbilled. This office doesn't give a damn, so that is why I have switched my group to HealthCare Partners and I recommend them. They have higher reviews on their doctors and seem to be more accommodating anywhere- even their Urgent Care is great. Someone needs to start doing a better job in this office because you know what? There are people like me that don't have time for this office's bull and will seek healthcare somewhere better. Don't worry, people that see her, no more wait times for you to see Dr. Putta. I am an understanding person. I can deal with long wait times. I can deal with her impolite staff, but when it comes to messing with my health and money, you have lost my business and I will be sure to tell people how awful your office is. Past Experiences: with Dr. Putta and Staff: I had an accident in 2010 and saw Dr. Putta. She was contacted by my attorney to send all her information on my treatments and visits but NO ONE in that office gave my records like they were suppose to. When I went to the office to get the file myself, my file was sparse. My x-ray findings were in my mother's chart who has the same first name initial as me. *be aware of chart mixups, because from another review I just read, this seems to be common. Always insist that they look up your chart with your DOB too. read more

A million kazillion thanks to the amazing resource yelp has become for me - everything from where I get my hair cut to where to eat, and most profoundly...where I have discovered what I have searched high and low for - an MD! More specific kudos are in order for the 5 savvy reviewers of Dr. Putta who made this discovery of mine possible. I had my first visit with Dr. Putta yesterday. She is the only MD who I have ever had an office visit with who has all the qualities and more than you would want and no less would hope to be able to expect from the person you entrust your health to. Dr. Putta gave me her undivided attention - she was very thorough in asking me questions about my medical history as well as answering questions or concerns. She has this gentle, disarming, nurturing disposition that immediately puts you at ease and allows you to feel that you're in good hands. She took her time and didn't rush through the office visit. She mentioned potential issues with lab tests being covered by certain insurance types, thereby giving me a choice in moving forward with them if they weren't necessarily required at the time. This tells me that she isn't after every penny and cares about her patient's finances as opposed to just making assumptions. She made lifestyle/diet recommendations based on our conversation. When my exam was done, Dr. Putti gave me a warm handshake and smile. She then handed me her business card on which she personally wrote down her cell and pager number. "Call me anytime if you ever have any health concerns. I'll take care of you, no problem." Wow! The fact that she makes herself so personally available to her patients had me sold for life. When I left, her filled to capacity waiting room is physical proof of her mad MD skills. I can't begin to tell you how happy I am to find a doctor that I would voluntarily revisit more than once as well as recommend her to others who are looking for an MD. Fortunately she is in my neighborhood, but if she ever moved I would make the drive if I needed a doc. No question. The cattle call rush you in, rush you out, cold, postcard result sending doctor experience is a dime a dozen, and I am so over it! If you have the choice and can select your doctor, please do yourself a favor and call Dr. Putta's office! Note: The parking lot is a pay lot behind the building. If you're lucky, try to snag street or metered parking. If not, make sure to bring cash (because iif you're like me you never do!) If you forget, you have 2 options: -Buy $6 worth of something at the Pharmacy (they have drinks, toothpaste, etc. not just drugs!) and ask for cash back. -Use the ATM in the Pharmacy (but then you have to pay atm fees). Note #2: At the time of this review, there was some road construction on Alameda, causing serious congestion and detour issues. If it's your first time going, this can make it tough. I ended up getting in 15 minutes late! A good visual queue of where she is located is the white medical office building across from St. Josephs Medical Center. read more

Appointment was at 10:15. Arrived at 10. Waited 30 minutes at the reception. Over 60 minutes inside the room and still no sign of the doctor. Limited parking. If you park at the lot adjacent to the building, it's $1 each 20 minutes! I've given her a couple chances but I'll have to change doctors now. Definitely would not recommend her if you are a working professional since you would have to take off an entire day for a simple checkup. read more

Pros: 1) She is a nice middle-aged woman. 2) Her staff seem reasonably responsive. Cons: 1) Very long wait. I waited for over an hour to be called back into a room. I sat in the room for another 30 minutes until Dr. Putta came in. 2) Refused to do the blood test I requested because she felt it was unnecessary; even though I was having other blood work done. 3) Did not pay attention to my symptoms and completely miss diagnosed me. I ended up in the ER the following night racked with pain from a severe kidney infection. Summary: Never going back to her again. read more

It's great to know that there are actually doctors who become doctors because they enjoy HELPING people and listening to their needs. I'm used to the usual glazed over look and inattentive bed side manner I've experienced from many docs in the L.A. area. Not Dr. Putta. I can picture her in an ashram mediating somewhere, wishing you happy thoughts and a calm heart. It was my first visit and I was surprised that she kept asking me, "is that all? Is there anything else you want to discuss?" And guess what, it was genuine. The wait was kind of long, but I guess it comes with the territory, especially if Dr. Putta is known for taking her time with each patient. I think I've found my doc!! Parking is behind the building and is really reasonable. I think it's $0.85 per 20 minutes... those are hicksville prices! read more

Amazing Dr. The wait time in the office can get a bit long but only because this Doctor TAKES TIME to listen to any little problem or concern about your health even if it's not your primary reason for coming in. She is so calming, attentive and clearly knows the health industry. I don't trust anyone else with my health. I'll go to her until the day I die. (which i'll probably live for ever if she'd still keeping me healthy) read more

I can't recommend Dr. Putta highly enough. She is very thorough, which also means you may have to wait a bit while she spending quality time with another patient, but when she's with you - she's with you. She listens, she hears you, she understands. I get the feeling she'd show up at my apartment if I called and told her "I've fallen and I can't get up!" She takes Anthem Blue Cross PPO and Medicare - so she's my brother's doctor too, now. Her staff is very nice. I think there was an issue before, which she resolved. She's called me a couple of times over the weekend to check on me or to give me test results because she didn't want me to have to wait till Monday. Conveniently located across from my favorite hospital, Providence St. Joseph Medical Center in Burbank, easy parking. I just love her. I've finally found my primary care physician. read more

I really lucked out when I first found Dr. Putta six years ago - straight through the insurance book. She is the best doctor I've ever had. I remember shortly after meeting her for an exam, I was at the office to pick something up, she saw me in the lobby, ran out to get me and hugged me to tell me that my exam was clean and clear and the cancer scare was gone! She follows up to make sure you're fine, so don't be surprised if she calls you over the weekend. She'll find time to sit and listen to you and she won't try to rush you out of the office. I've even called her from out of state regarding a sinus infection and she called me back almost immediately. I've since introduced her to my husband and two friends. We even went out of our way to have my FIL see her when he was first diagnosed with cancer. Really, she's that wonderful and you'll be thrilled that she's your doctor. She does take walk-ins, but it's a lot easier for all involved when there's an appointment. Follow Up: if you realize that you forgot cash for the garage, park at the garage next door (with the Cancer Center and Urgent Care) since that garage takes credit cards. read more

The wait time is the reason I gave the doctor 4 stars but it's not a big deal to me. The wait at most offices in the area are the same. She is a great doctor! I've been to many doctors (for almost 3 years) trying to figure out what was wrong with me- she knew right away. She listens and is genuinely concerned with your well being. Most doctors don't care. She is worth the wait, so add the wait time into your schedule. Catch up on your reading or a different task while you wait. If you've been switching doctors trying to figure out what is wrong with you, try Dr. Putta because she will get to the bottom of it. read more

No wonder she has been under investigation. I finally got proper treatment with another physician who told me that the medicine combination Putta had me on was extremely dangerous and unheard of. She said that no licensed physician would ever have anybody on the treatment Putta so negligently put me on. My current doctor was baffled and couldn't believe it, and we are now in a complex treatment to get me off of it in a safe way. Fk Ms Putta. I could have easily died had I continued this treatment and not had the intervention of a real doctor who knows what they're doing. STAY AWAY FROM THIS PLACE. Update: just reviewed an email I sent her when I first saw her. It was test results showing which medicines are dangerous for me to take and should be avoided due to my dna test, and she had me on one of those drugs for the entire time I saw her. She is completely incompetent. I am so glad I got better before she could be responsible for further damage to me. Please do yourself a favor and do NOT come here, she is careless. read more

I have been seeing Dr. Putta for over 10 years, even with recent moves that brought me away from Burbank. I have been in Healthcare for over 40 years and dealt with countless doctors on both a professional and personal level. I have seldom met a more qualified, caring, empathetic doctor in my life. She is absolutely wonderful and well worth the wait when her schedule gets delayed. I recognized early in our association that the delay you experience is primarily caused because she "Listens" to her patients, which is a quality in a physician that is hard to find these days. Obviously, I would highly recommend Dr. Putta for anyone looking for a Primary Care Physician at the top of her game and who is looking for someone who would truly care about YOU and not her pocketbook! Great work and even a greater person! read more

I've lived in LA for almost 3 years, but haven't gone to the doctor despite the fact that I've actually got health insurance. Because most of my friends are transplants from around the country, no one could recommend me a good doctor; that is why I turned to yelp. Upon looking at the long list of approved physicians with my insurance, Dr. Putta was the only one with rows of 5 star reviews, so naturally I chose her. I called up and asked if they were accepting new patients and said that I simply wanted a physical; they will willing to see me the absolute next day! Amazing! Dr. Putta was very kind, patient, and thorough. She answered all the questions I had. At one point, she got very motherly on me. It was cute. I'm so so happy that I chose to go to her, and I definitely recommend her to everyone who asks. read more

Jumping on the Putta bandwagon here- LOVE her. She is very calming, listens to you, and is always a phone call away. Seriously, what doctor calls you back within 15 minutes on nights and weekends? She's better than a boyfriend! Best doc I have ever seen! read more

Dr. Putta is the best! My last doctor was always too busy to talk to me, so I looked for a new one. A friend of the family recommended Dr. Putta. She is super nice and really cares about her patients. She always takes the time to follow up with me and make sure that I am cured. I live far away, but it is worth it to go to see her. The staff is super nice as well. read more

Love Dr. Putta! Very knowledgeable and attentive. She is a great listener and truly cares about how you are feeling. Highly recommended! I've recommended her to several of my friends and every single one of them has been so happy to have Dr. Putta in their life. read more

I have huge anxiety when it comes to seeing doctors. I hate being talked down to, and I hate the atmosphere in general. Dr. Putta is straightforward, kind, and calming. She never treats you like you're stupid. She took all my concerns seriously. My friend recommended her to me, and now I recommend her to the world. Dr. Putta is the best. read more

I want to say just how much I love Dr. Putta. She is the most caring doctor I have ever been to. She is thorough and really takes her time with every patient. Is the wait time in her office sometimes long? Yes. It is frustrating at times that you have to wait a while to be seen, but that said she is the only doctor I have ever been to that will squeeze me in when I am sick. Most of the time I go to the doctor when I am sick. She will fit me in within 24 hours. Always. Knowing that she does this for patients makes me understand why sometimes I will have to wait. I do not understand the reviews that say she doesn't get back to you. She gives every patient her personal cell phone number. Plus, if you leave a message on her office line she will return quickly. I have called many time and she has always called me back quickly. One time I was away visiting family over Christmas and got sick in another state. I went to an urgent care and got antibiotics, but they were not working. Dr. Putta didn't hesitate with calling me in the correct prescription when I called her. This is the kind of doctor you want. read more

UPDATE #2: Just wanted to add that I recently saw a new doctor who immediately ordered an MRI with contrast of my brain. Why hadn't Dr. Putta recommended this to me? My new doctor also sent me to a pain management specialist, something Dr. Putta never did. When I went to that new pain management specialist, the doctor expressed shock and surprise that more hadn't been done in recent years to address my migraine headaches, since major new research has been done on migraines in recent years, and treatments have changed dramatically, despite the fact that I was still using the oldest migraine treatment that exists. He also immediately ordered an MRI of my cervical spine. I also wanted to add that Dr. Putta almost never referred me to any specialists. It was always me asking her for a name. I was remembering that during our previously mentioned phone call, Dr. Putta asserted that she sent me to a pain management specialist. She never did that. I was the one requesting about 95% of the referrals. For the vast majority of the time I saw Dr. Putta, which was years, I didn't actually need a referral to see a specialist. But I would ask Dr. Putta for names. It is so difficult to find a specialist on your own. When the insurance company sends you a long list of names in your area, it is virtually useless. So for me, it made sense to ask my doctor if she knew any of the names or if she could send me to someone she would recommend. Since my chronic pain issues are still ongoing, as they have been since I first saw Dr. Putta in 2012, I spend a lot of time thinking about her treatment of me. I have come to believe and understand the doctor Putta never took me seriously. I've had chronic migraines since 2001. For the first two years that I saw her, She asked me at every appointment, "no headaches?" I would be in tears reminding her that that was one of the major reasons I was seeing her. Because she seems so nice and caring, I thought that perhaps it was my fault... Maybe I wasn't describing things well enough. It wasn't my fault. It was Dr. Putta's fault, and she should take responsibility for that. I remember a time when I was in the office crying because I couldn't get enough migraine pills to cover the amount of migraines I was having her month. Dr. Putta sent me off with two samples. When I returned with the same issues, she stated that there were five samples in each box. There weren't. She and I had to go look at the shelf with the secretary when they both realized that the drug was 5 mg. They thought there were five samples in each box. That should be terrifying to everyone reading this. They were handing out samples like candy with no idea what they were actually handing out. When I look back at the first appointment compared to the last appointment, I see that there is only one change that took place in my treatment during all of those years. It was the addition of one drug, gabapentin. My experience and seeing new doctors has gone far to affirm my feelings about Dr. Putta's treatment. I think that the people who have posted great reviews here may not have ongoing, long-term health issues. It does seem though that even the good reviews mention the wait times and the disappointing administration staff. I would just seriously state to anyone who is seeing her, you may be surprised that when you see another doctor, it might become clear that you have not been getting the best treatment from her. It is further shocking and unacceptable that so many people who have written here have not received records that they've requested from the doctor. I will soon be requesting my medical records, and if they are not sent immediately, I will be happy to show up in her office with a lawyer. I believe this might be the only way to get results from her beyond incompetent staff. I think it's very important that we hold our nations' doctors to task. They may complain about how expensive it is to run it office, but they're also making six figures salaries. Compare that to your salary and the amount of time you spend driving to her office, waiting for care, and having to make hundreds of phone calls to follow up when her office has dropped the ball. The co-pay you paid her office is not the true cost of your care. You are paying a premium for health insurance on top of that. You may be paying by not receiving hourly wages during the time that you were waiting in her office. You are paying through the teeth for care and you deserve better than to wait 2 hours for unacceptable results. One more thing: Noticed that the vast majority of positive reviews for Dr. Putta are from 2017 or earlier. read more

I usually never write reviews except for exceptionally great or terrible service. This is for the latter. Being a nurse myself, I have a level of consideration and regard for healthcare works as there are many policies that need to be followed, some necessary some not. However, there are some, for example those dealing with patient safety and infection control, that should not be overlooked. My visit violated those policies and then some...(very concerning for those with serious injuries or lowered immune responses) 1.) Upon arrival to the dr.'s office, I overheard the receptionist laughing at me because I was unable to walk due to my injury. The rn got me a wheelchair and proceeded to take me to my room. My partner asked politely for the receptionist to refrain from her jokes and laughter at my expense. She proceeded to laugh again to his face and deny what we both clearly heard and saw. I had seen similar behavior from her on previous visits to the office. She violated my patient right to be treated with courtesy and respect and was blatantly rude to my partner and me during my time of need. 2.) Infection control is seriously lacking here. I came in strictly for an MRI (which I never received) and to check my wound for infection. From the moment the doctor entered my room, she was coughing up a storm into her bare hands and sleeve. She even had to remove herself from the room to compose herself (while contaminating the doorknob at the same time). I could hear her outside my room on the phone with another dr saying how sick she was and had been that way for days. The problem here is that not once did I see her or anybody else enter my room and wash their hands or use hand sanitizer even though it was prominently displayed in every room and on the walls. She even coughed around my wound and droplets landed on my stitches. I wiped them away in front of her and all she did was apologize instead of cleaning it up or washing her hands, putting in gloves, or putting a face mask on...any of these would have been appropriate/nice. 3.) The rn gave me 2 injections. After the first one, she placed the dirty needle on a chair WITHOUT activating the safety device. She left the room with the contaminated, uncapped needle on the chair that my partner was sitting in when the sharps container was less than a foot away. 4.) After all this, I asked the doctor for a compliance hotline number or to speak to anyone to file a formal complaint. I was told that they had no such number and that I would have to speak with the office manager who was out for the day. I was supposed to be given her phone number which I did not receive. I was also supposed to get a call from the office manager the next day which also did not occur. The doctor even tried to convince me not to file a complaint and that she would handle everything. She was clearly just trying to cover her own behind instead of putting patient needs and safety first which is how it should always be but seldom is in this doctor's office. I really don't like writing reviews/complaints but could not let this slide this time around. I gave them 2 stars instead of none because usually I have a lot of respect for Dr. Putta and want to give her, and only her, some credit. But her trying to get me to not file a complaint is not ok and another violation to my rights as a patient. I'm pretty sure they expected me to not follow through with this complaint or the one I already sent to the department of public health. Maybe next time, they'll treat their patients better or at least prioritize their safety first. read more

I have not had a general practice doctor since moving to Burbank and am thrilled I found Dr. Putta. She listens, is very thorough, and has such a caring nature. She made me feel so comfortable - nothing like the car assembly line type reception I've experienced with other doctors. Happy to say I finally have a doctor in Burbank! read more