Gary Bruno's expertise in lighting and ceiling fans made my buying experience a pleasure. He listened to my preferences and provided the best options. Also, he suggested finishes I hadn't considered that worked much better with my decor. I've already returned to the store for assistance with outdoor lighting. read more

Jennifer is awesome, we bought the 7 cascade waterfountain for our living room. She was extremely courteous over the phone and double checked if item was physically in stock. She honored their online price which was 50$ cheaper than the store list price. She answered all our questions and even dolly'd the fountain to our car. Great experience, highly recommend. :) read more

I went into this store and the items I wanted needed to be ordered. I used my debit card to pay for the $661.98 cost of the lights I ordered. The next day I saw that my account had been debited once for the total amount of $661.98 and a second charge of $662.92. When I called this store, I was told by the sales person and their manager that this is how they do business on items that ship you get billed twice until the order ships. This still makes no sense to me that my account will be tied up like this until March 6, when the lights actually ship. I even called their customer service number and was told the same thing. No one in this store told me my account would be authorized twice the amount of the lights and no matter how they explained it. It still doesn't make sense. So be aware that this could happen if you buy something at a lamps plus that needs to be shipped. I will never do business with this company again. They also told me if i cancelled it would still take this long for the second authorization for funds to fall off. read more

Great store and people. Robert the store manager and employees are so nice and went out of their way to help me. Got to love that:)

We purchased our chandelier and some lamps from the Brea store. We liked the selection and the quality of the merchandise but the customer service was lacking. There was one girl trying to assist three different customers. It took a while to get assistance. read more

We we're helped last week by Jennifer. She was so helpful showing us all our options for outdoor lighting. We were only going to browse for minute but their prices were great and they had our items in stock. Thanks again Jennifer for your help! ‍ read more

I had a great experience at this Lamps Plus store specifically with the help of Bryan Thomsen. He was very knowledgeable and provided suggestions which were all great. He was very patient and went out of his way to deliver and replace an item. All other staff at the store especially their manager is very nice. read more

Lots of lamps to choose from we bought a celling fan were happy with the product service way great .

I accompanied my Mom this past week to Lamps Plus in Brea (store #23). She's been looking for a lamp for her guest bedroom. I've shopped in this store before and I enjoy that it has quite a selection. When we walked into the store, we were greeted by an associate named Cindy. She was friendly and told us that in the case we needed anything, just to let her know. I liked that since I enjoy browsing a store first and then in the case that I do "need" an item, I can then ask an associate to help. We saw a lamp that my Mom liked and when she was ready, we asked for Cindy's help. Cindy provided great customer service. I was able to use a coupon that was given to me via email, so my Mom purchased her lamp for much less then she expected. Who doesn't enjoy getting a great deal! My husband & I returned to this same store to look at sconces for a guest bathroom my Mom-in-law is currently remodeling. Cindy (again assisted us) and (again) just gave great customer service. The result was us purchasing the 2 sconces and (again) received a great deal! We'll definitely be back to this store! Keep up the great work! read more

I am a fan of Liz, fantastic employee; knowledgeable, thorough, smart, and professional. I cannot say enough about her, recommend seeking her out for your Lamps Plus needs. read more

We were buying 5 chandeliers at Lamps Plus's Brea location and were waiting to complete the invoice which was for $4200. Since we were in the store for almost 2 hours my pregnant daughter in law needed to use the restroom. The sales people refused to let her use the restroom saying that it was not working and then saying that they couldn't let the customers use it. We requested them to let our daughter in law use the restroom since there was no place nearby where she could go. No one bothered and hence we walked out and they lost a big sale. I guess the people over there just work for their pay check which does not get affected whether they loose a sale or not!!!!! Zero stars read more

Robert the store manager was fantastic. We took in a lamp that had a broken piece on it and Robert went out of his way to fix it for us. Additionally the other employees were fantastic as well. The service was fantastic and congratulations on the Brea Lamps Plus team. read more

We have purchased a number of lamps and other items through the years from Lamps Plus. Our experience has always been positive with exceptional service and great selection. Sales staff has always been professional and very helpful. We are in need of a new floor lamp, and yes we will be going to Lamps Plus. We can highly recommend Lamps Plus. read more

My wife and I went shopping to replace our 35 year old track light system in our den, Gary greeted us and took good care of us. I saw some reviews that thought Gary was a bit pompous , I have to say no, he has a unique way of explaining things, but he is really down to earth and knows what he is talking about. I give him and the store a 5 star, because I am an old sole that believes in customer service. Felt like the good ole days when you went to a mom and pop store and they really cared about taking good care of the customers. Plus, they carry good quality products, yes it may cost a little more than the cheap stuff they peddle at Home Depot, but I prefer the better quality that last longer and is easier to install! The new track lights are perfect and LED, which is going to save energy and last a lot longer. Thank you Gary and Lamps Plus! You guys are terrific! read more

I've recently purchased 3 ceiling fans and 3 bathroom fixtures. These transactions were handled by 3 different people . This last purchased was with Bryan . His service and knowledge were outstanding. The store manager always is very friendly and helpful as well. A real Pro. The service and quality at this location far exceeds expectations and others should take note. I have found that service and knowledge is a lost art in today's business. Exception is the staff at Brea Lamps Plus. Kudos to them . I will recommend all my network of friends to shop here. The other sales people were excellent as well. I don't have their names but I'll look at previous receipts and post their names too. Keep up the attitude !!! I'll be back !!! As promised, the other sales person is Claudia who helped selecting bathroom fixtures and was a real pro during the process. The store manager is Robert, class act...... read more

What a great experience we just had! They have an amazing selection and we were able to find exactly what we were looking for. Raj went out of his way to make sure we had exactly what we needed to light up our game room. Excellent customer service by Raj! Will definitely be going back in the future. read more

The sale woman Esther is very helpful , so is store manager. I had a wonderful experience shopping for bathroom vanity lights! read more

A reasonable place to shop for light fixtures. There are specialties in each of the different Lamps Plus locations. I am only giving 3 stars because they asked for my personal information when I shopped in the store and they used my e-mail and phone number for spamming purposes. Boo and Hiss! read more

This review is in particular to appreciate Savanah the sales person at Lamps plus Brea. I run a bussiness myself and I would hire her in a heart beat. I have been to so many places to find what I want.I found them also. The only diffrence between the others and her was the service she provides to make it right.Even thou they were a bit expensive the service made all the diffrence.The best way to describe her skills is that she has an amazing memory , very helpfull , very educated about her product line and above all always positive and happy nature. Note:This is to her management. She is a great asset , dont loose her. read more

Had a wonderful experience here March 23. Ricky was so helpful! Positive, energetic, thorough. He's a keeper! Bought a beautiful new pendant lamp and am awaiting a fabric sample for color check so I can go back and buy a great recliner!! read more

Poor experience here. Went into the store looking for a standard accessory. Claudia wouldn't sell it to us, nor help us out because we simply didn't buy our fan from their store. Even worse, our trusted electrician, who has an account with them, sent us there. When I told him, he was very surprised and disappointed. We're going to be buying two more fans in the next month, guess where we won't be buying our fans from. read more

Thanks Joanne N., for help with the warranty lampshade replacement on our desk-lamp.

Robert the manager took the time to help me with an installation problem. The store was busy but he still called the installation people and helped work out the problem. read more

I bought several fixtures and the original salesman was great. Had a small set back later with a bad batch of bulbs but the floor manger (Robert) was super helpful in solving the problem. His customer service was fantastic. I just can't say enough. I highly recommend this business and have sent several friends to them already. The price on merchandise is fair and their selection has something for anyone. They also have a good selection of decorative items for the home. Thanks Lamp Plus. read more

Worst experience ever! They are uneducated about their own merchandise but we managed to make it work. One of the lightbulbs that came included was broken and when I called the store I caught attitude over the phone. Terrible customer service. I will never go back to the location. I'll take my business elsewhere!!!! read more

We had a really bad experience here. We bought a chandelier that we were told could be hung without the chains which turned out to be false. Also one of the 10 dollar light bulbs that came included did not work and they told us their warranty is only for the chandelier. They finally agreed to give us another bulb, but when we brought it home it was a different kind. read more

I was so impressed with Alondra Chavez, the lighting consultant who helped me select a perfect home office ceiling fixture. She was very knowledgeable and seemed to suggest fixtures which matched my needed application. read more

LOVE LAMPSPLUS for years. Now I have discovered Robert at the Brea store online and how fun he made it to see what I wanted to purchase by their virtual online process. I sent him a photo of where I wanted a mirror and he placed it on the wall. Telling me where to hang it and why. He had so much patience as I am not that computer savvy. The mirror arrived. We hung it as he told us and love it. I have several several chandeliers and lamps from Lamps Plus. Never a problem if I did not like something. Always loved everything. Thank you Robert for your expertise and making it a fun experience. Brea store is closest to me now so I will certainly come in. You can't go wrong. My sister in Florida ordered everything online with them and is very pleased. Great store. Great sales associates. Thanks again Robert read more

I had beyond exceptional service! I was shopping online for a bar cart as a gift. I was able to text the store directly and ask if they had it there. And then correspond back and forth as I searched for the perfect one. They even called me directly to help!! I have used many online features with other company websites and felt the disconnection since the person responding wasn't at the location I had questions about, but with Lamps Plus you are texting directly with a person at the store!! Great, great, great customer service!! I even went in that day and meet the person who was texting me!! read more

Kudos to the store manager, Robert Berge and his staff for providing the best ever customer service and going above and beyond to ensure customer satisfaction. Everyone we spoke to from the first inquiry by text, to our in-store experience, to our purchase, delivery and questions about the set up of our lamp was handled professionally and to our satisfaction. Everyone worked to ensure our complete satisfaction. We have shopped here numerous times, but this time it was definitely a team effort by all employees who were dedicated to our complete satisfaction. We highly recommend Lamps Plus in Brea. read more

After purchasing two outdoor fans from Lamps Plus, I encountered difficulty with the installation. I called Robert to explain the issue; he located a copy of the owners manual from the web, and walked me through to complete resolution. His expertise and outstanding customer service was much appreciated. read more

On October 27, 2018, I went to the Lamps Plus in Brea to return a floor lamp due to the shade being a color I did not expect. The return went smoothly. I wanted to choose another floor lamp and store manager Robert asked sales person Sarah Emily Montalvo to assist me. Sarah showed me some floor lamps in the store then we checked on line for other options. I told Sarah what I specifically wanted (color, price) and we searched. Sarah found an excellent floor lamp match and I purchased the lamp. When I told the manager how well Sarah had helped me he told me this is her second day working at Lamps Plus. Sarah is a pleasant and professional sales person and made my experience a positive one. read more

Good collection of light fixtures and wonderful stuff who go above and beyond customer expectations. Worked with Bryan my man and he has been very helpful. I picked all my lights here for my new place and now getting fancy switches:) read more

The customer service is great at the Brea store. They are always willing to answer questions and give me expert guidance. My only problem is EVERY TIME that I go in the store they want me to sign up for the updated rewards program. It has happen 4 times with 4 different sales person. 1) There is no substantial change in the program in the last couple of months since I last purchased something and 2) I have yet to receive any benefit from the reward program despite the claims of coupons, etc. from the sales person. Please stop offering the updated reward program every time a new sales person provides a customer with assistance!! read more

I love this place for their beautiful lamps. I was surprised by all the extra items they carry. I bought a chair for our bedroom that I absolutely love. But I have to say what I love most is their customer service!!! They are so nice and helpful, even when I have called they were just as friendly and answered all my questions. 5 stars Lamps Plus!!! Brea location is the best!!!! read more

In a marketplace where Internet sales are thriving, I would like to say you can't beat taking the time to visit a store to see the goods in person. I bought a chandelier on the web site but returned it to the store. Robert Berge immediately greeted me and said he'd be with me in a moment. I needed his opinion and he was beyond helpful and knowledgeable in showing me different lighting ideas. He was pleasant and worked with me with my budget and even suggested a style of light I had never considered. That's the one I chose. He answered all my questions and reassured me that if there are any problems, I should call him up at the store. I am excited with my new choice and I am grateful for his help and courteous manner. Thank you, Robert. read more

My 80 year old mother visited the Brea location to look for a new outdoor lighting fixture for her newly painted home. She was greeted by Robynne who spent time her going through the different options and settled on a very nice fixture that wasn't overly expensive. The service was efficient and very helpful. read more

My wife went in for some kitchen light bulbs. They didn't have them, but they quoted her $12.00 per bulb (there are seven). A bit high for bulbs, and then they said it would cost $95.00 to install the first bulb and $30.00 bucks for each subsequent bulb! So, we're talking around $400 for kitchen light bulbs! My wife was offended that they thought she was that stupid, and she left after saying, "I have a bad feeling about this place." How does this store still exist with that kind of professionalism? (By the way, my wife had ordered the bulbs from this place two months ago, and they never called back with the bulbs!) read more

Ernie & Bryan are so nice! Ernie helped me make my order & he was so sweet & kind & informative I def recommend going to either or, Bryan was also very nice as well. Thanks for my experience guys!! read more

I went looking for a lamp and found so many beautiful lamps to fit my needs. The staffs we're so helpful, Alondra greeted me and the rest of the staffs did too. Everyone was so friendly, Brian answered my questions about ordering online and put me at ease about the return policy. Uriel made sure that he showed me all the options that they have in their show and online. They made sure that I was being help from the beginning to the very end, when they help me to my car with the lamp I came for. I had a great shopping experience, I will definitely be back to get more stuff for my new place. I love shopping at this Lamps Plus. read more