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    Lana Parks - LPT Realty

    5.0 (1 review)
    Open Open 24 hours

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    5 years ago

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    Alicia J Hollis, Realtor

    Alicia J Hollis, Realtor

    (5 reviews)

    We had a very disappointing experience with the management of this property due to multiple issues…read morethroughout our stay. Upon arrival, our original unit had no running water, which significantly disrupted the start of our trip. We were moved to a substitute unit, but that unit had several additional problems, including a smoke detector without batteries that continuously beeped (a safety concern), a large stain on the bed, and clothing left behind hanging on the bathroom door. After the water issue was resolved, we returned to the original unit only to discover that the oven was not working. There was also no toaster available until we specifically requested one. During a later conversation with management, we were also frustrated by the suggestion that our report about the non-functioning oven "didn't line up" because we had not used the emergency line after hours. From our perspective, we had already dealt with multiple unresolved issues throughout the stay and reported problems through the normal communication channels available to us. Since the oven ultimately required a replacement part, the issue was clearly legitimate. The response felt more focused on questioning our account than addressing the repeated problems we encountered. In addition, active construction was taking place during our stay, and we were never properly informed in advance. Although we were told an attempt had been made to contact us, we received no call or voicemail. While a partial refund was eventually offered, it did not amount to even one night's stay and did not adequately reflect the extent of the inconvenience and issues encountered. We were also told that the expense of repairing the water heater factored into the compensation decision, which we found inappropriate, as maintaining functional utilities and appliances is the responsibility of the property owner and management. Overall, the combination of utility outages, safety concerns, cleanliness issues, non-functioning amenities, ongoing construction, and poor communication made this a frustrating experience. We would strongly encourage future guests to confirm the condition of the unit and ask about any ongoing work before booking.

    This was unfortunately the worst Airbnb experience we have had in over 5 years of visiting the Fort…read moreWalton area. The property was managed by Alicia J Hollis Realtor Rentals, and the stay was filled with issues from the moment we arrived. When we went to pick up our keys, we were informed that someone "might" be at the unit fixing the water heater. Upon arrival, there was no technician there and the unit had no running water. We had to return to the office and were moved to another unit. The replacement unit was also unacceptable. We found dirty swim trunks left in the bathroom, a fire alarm chirping continuously, and a large stain on one of the bed sheets. The following day we moved all of our belongings back to the original unit, only to discover additional issues including a missing toaster (which was eventually provided) and a non-functioning oven. To make matters worse, there was active construction taking place directly outside our unit that we were never informed about beforehand. The noise started early in the morning and significantly impacted our sleep. Workers were sanding paint directly outside the entrance, leaving debris all over the keypad and entryway. At one point, our door had been taped off by workers without notice, making us question whether it was even safe to remain there. The workers were wearing respirator masks while guests were expected to walk through and breathe in the paint dust. When we raised these concerns with management, the response was dismissive and unprofessional. Their focus was primarily on refusing additional compensation rather than addressing the conditions or apologizing. We were also told they had "contacted us" about the construction, which was simply untrue. One manager even stated: "I can't refund you any more money, the owner already put out over 2 grand for the water heater -- he isn't even going to profit from your booking." To be fair, they did reimburse us for one night of the stay, although we did not receive the full amount back since the booking was made through Airbnb. We understand that unexpected maintenance issues can happen, but the lack of communication, cleanliness, professionalism, and concern for guest safety was extremely disappointing. After many years of booking Airbnb stays in this area, we would never book another property managed by Alicia J Hollis Realtor Rentals again.

    Paul Domenech - ERA American Real Estate

    Paul Domenech - ERA American Real Estate

    (5 reviews)

    Paul is the ONLY realtor we will work with. He helped us sell our first home. He helped us…read morepurchase our second home. Then he helped us sell our second home when we got orders to New Mexico. Him and his crew updated our home for resale, bringing it from 1977 to the 21st century, which helped sell it quick & it looked beautiful! I was so sad to have to let it go. While I know I must drive him crazy while we're in the midst of "the process," he is always incredibly knowledgeable, and just as helpful when we have questions. And in my case, he's very patient because I ask A LOT of questions! He will do what needs to be done to ensure you are getting the best bang for your buck, and he is a trusted advocate for military buyers. My husband & I intend to move back to Fort Walton Beach in the next couple of years, and will absolutely be using Paul to buy our forever home! Thank you, Paul, for everything you have done for us on our many journeys of home ownership!

    Pauly and his team have been the most amazing people I've EVER had the pleasure of working with. I…read morehave an especially deep appreciation for his knowledgeable assistant, Tracy for talking me through each step of the process; easily answering any and all questions I had. They worked quickly and efficiently getting paperwork written up and keeping in contact with not only the seller and my loan officer, but also contractors, inspectors, appraisers, you name it! Their web of connections runs deep, and they have past experience working with countless local businesses that you'll likely need to contact in your home buying process, making each step that much easier for you. I'm currently stationed OCONUS, and the timezone I'm in is 6 hours behind Florida time. As you can imagine, I needed to take care of things in a timely manner... on Florida time. Paul and Tracy were so awesome, working late into their own evenings sometimes, which took enormous amounts of stress off my plate. In my case in particular, because of issues with the loan, they helped me through the process not once but TWICE, for a total of about 4 months of hard work. I was constantly impressed with the speed and quality of their work, and genuine enthusiasm that they had no matter the circumstance. You can tell by the way they work that they love their job, and they truly care about getting you into the home you want. I wish I could give Pauly and his team an extra star because they went above and beyond for me and I'd like to do the same for them, I just hope this review helps get them the business they deserve because they WILL make the home buying experience the best it can be. Just give them the opportunity to help you through your home buying experience, you absolutely will not regret it!

    Lana Parks - LPT Realty - realestateagents - Updated July 2026

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