Landers Toyota of Little Rock doesn't just sell excellent quality vehicles at an affordable price, they are highly responsive to any service-related issues. The staff are very professional, prompt, courteous and kind. Makes one ask, 'Where have YOU been all my life!'. My experience has been positively GREAT!! read more

Waited for 2 1/2 hours for a scheduled oil change & tire rotation. The place seems like a place that workers go to just hangout. I had to go to the service desk to see if the car is ready, only to find out that it was ready an hour earlier. No one called, texted or came to the lobby to let me know. They didn't even do the complimentary carwash. Go elsewhere. read more

on line price $39.99- checked in at dealership and quoted $107!!! oil change only not other service they attempted to include. WHO IN THEIR RIGHT MIND would pay over $100 for oil change? Since sold to a corporation, I've been told about the change. I assumed it was exaggerated until I saw for myself . read more

I've never had any type of service here and get out in under 2.5 hours. Doesn't make any difference if you have an appointment or not. read more

Took away the complimentary snacks. Most service employees are not kind. The sales employees are generally the only people I can get help from while waiting. read more

Easy to set appointment online. Once I arrived it was very quick and efficient. In/out in under 1 hr.

Jj was a terrible salesperson. He lost his wtemper with us and pressured us. After 4 hours we finally agreed on a truck and a payment. ThEN..he changed everything. He said the finance guy sent him back out before he put the tags on it. He said the down payment changed and so did the mouthly payment!! He told us to come back tomorrow. He said he would get it all worked out. We said ok but not for 4 hours. We made and appointment. ​​ read more

2.5 he for oil change and tire rotation. I have health problems and it's hard for me to sit and wait so long and I have a disabled child I have to get back to. Otherwise the actual service is great. Just wish they could get me in and out faster . I'd love to be able to wait but it is a hardship. read more

Five years later. Landers gives the term "upsell" a whole new definition. The salesman we had recently was aggressive and dishonorable to put it mildly. He wanted us to sign a form saying we were legally bound to keep the vehicle we were considering buying and could not return it. I guess vulnerable people give in to sales pressure and are stuck with a car they didn't want. That was just the beginning of his sales spiel. I was amazed at their level of sleeziness. I suggest going anywhere but here for an honest sales experience. read more

When I went in to talk to the people about what needed to be done there were several employees in there. It took them over 10 minutes to wait on me and I was the only one in there. Some were on the phone but several were doing other things on the computer. I understand they might be busy working on something for another customer, but they did not even acknowledge me. Yet they had time to joke and talk to each other. The guy who waited on me tried to up sale me on some things I did not need. One of them was a filter they had just changed 3 months ago. When I got back to retrieve my car the same thing happened waiting and then when I went to pay I had to go back over to get the amount changed to reflect a current credit on my account. I have a hurt foot and that was not fun. The cost was also a lot more than I pay at a regular place in Bryant. The only reason I came back to Landers was because of the credit. I like Landers but you need to remember the customer needs to at least be acknowledged and don't take advantage of them. read more

They were somewhat courteous until I wouldn't buy the car they tried to bully me to buy - the GM got angry and told me to keep the car I had and walk home. I went right down the street from them and bought a car from McClarty! read more

Sales person called and said they had located a vehicle I was searching for within the price I wanted. After putting down a 1000 dollar deposit to reserve the vehicle in my name, one hour later I get a text the car is sold to someone else. Salesman says he can't help it if the competing dealership lied about the availability of the vehicle. I don't agree, he should have been able to confirm and know it was available. Then I am told it will take up to 5 days to get my refund. Sales person proceeds to offer other vehicles at much higher prices or vehicles with less optioned features. I feel like once they had my money they figured they had me trapped. Bad business process. Mistakes happen but this is the second dealership that has used this tactic. read more

I was waiting on the lounge for 2 hrs and when I came to ask if my car was ready they said they had not even started. Since I had many other things to do I grabbed my keys and left because I had an appointment and could not wait anymore. Very frustrating that nobody bother to say anything and made me wait for two hours for nothing! read more

Fantillyastic, could not be better! Everyone involved did a great job! I love my Highlander!

HIGHLY disappointed and concerned is an understatement. I bought a new 2021 vehicle from Steve Landers in October 2020. I have been diligent in getting my vehicle checked at Steve Landers every 5k miles. I keep every multi-point inspection sheet after my service. I am an attorney; not a vehicle service tech/manager/specialist. As such, I rely completely on the expertise of the persons inspecting my vehicle and the information they provide to me upon payment. For every inspection since I have owned this vehicle, my tires have been marked in the green, indicating the inspection result is "ok." Nothing has ever been mentioned to me about my tires requiring "further attention" (marked in the yellow) or "immediate attention" (marked in the red). The inspection sheet says: "Check Tires / Tread Depth" and has a place for a "Tire Inspection Comment." My last service was 8/27/24, just over 1 month ago. A week ago, I visited my dad, and as soon as he looked at my tires, he told me that they were all dry rotted, and this could be a safety hazard not only for me but for others if I were to have a blow out while driving. I immediately called and made an appointment with Steve Landers. Upon arrival, I spoke with the service manager, Adrian, and the new tire specialist, Russell. After explaining my safety concern and concern for their standard of practice and lack of tech training, I was told that the service techs only do a "visual inspection" and they "only check tread depth." Of course I am confused because 1. A visual inspection would lead a trained tech to identify dry rot in between the tread on every tire, especially when the tech is close enough to the tire to check the tread and air the tires, and 2. That is not what the multi-point inspection sheet says. I am very disappointed in the lack of accountability, lack of concern for inadequate training within the department, lack of concern for legal liability for the company and individual employees, lack of ensuring safety is a top priority, and their version of making this "right" by making excuses, covering for their employees' failure to adhere to generally accepted practices, and offering me 20% off an alignment if I buy all new tires. As if this wasn't concerning enough, after my last inspection in August, I was given my paperwork, told to pay, and sent on my way. No one ever mentioned anything to me about the inspection of my vehicle or if anything would require further attention. Every other time before this appointment, I would get a call that an extra service/maintenance is needed (I.e., a filter needs to be replaced). A couple weeks go by, and I get what appears to be an advertisement in the mail from Steve Landers, with deals on pricing and mentioning that it may be time for new brakes. I was confused because needing new brakes was never mentioned to me at my last service appointment. I pull out my paperwork, and sure enough, they marked the front brakes in the yellow, as needing further attention. I was blindsided. The lack of communication regarding parts of a vehicle that are significant to human safety and wellbeing is a complete disregard to the risk posed and the potential consequences thereof. I have lost all confidence in this department, and I can only assume Steve Landers' gross negligence, recklessness, negligent hiring, negligent training, and negligent supervision permeates the entire company. read more

Landers Toyota - Dry rot based on visual inspection - Auto Parts & Supplies Near Me - Little Rock, Arkansas

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salesman was very rude to my wife. I have also tried to call and find out about getting a owners manual for my vehicle and also to schedule a service appointment and can't get anyone to call me back even though I've left numerous messages. I guess this is what I get for paying cash for a vehicle. I bet if I had financed it they them they would have been glad to return my calls. read more

Very happy with the buying experience at Lander's. I am from out of state and was looking for a specific vehicle that was the latest year model. A lot of places didn't have what we were looking for yet. They were the only dealer out of 7 dealers that had what we wanted when we needed it. Korena Ray was our salesperson after I sent an inquiry online. She made it easy. Was straight forward and very friendly. Hunter in finance was great to visit with and explained everything all the way through. Will buy again from these folks! Worth the trip from Shreveport! Thank you! read more

They got my radio fixed quickly but sent an email instead of a text. But they are very nice.

Very quick . I don't have to wait long at all for a cross bar installation. I got in. There were people already waiting. Handling him the key. Walking in to the office. Talked to the front desk. Then I have a cup of coffee. Job done about 45 minutes. Thank you Landers read more

Great car buying experience! Feel like I got a fabulous deal on my car and everything was quick easy and pressure free! Great job!

Well came in for my 5k service, the check in was little confusing. Then the text saying my car was ready and not sure where to go get my car was frustrating. Then when I got in my car the tires had been rotated, but the psi in every tire different exactly as it was when I brought it in. Every other Toyota dealership I've had my tires rotated at adjusted my tire pressure to be exactly the same in all 4 tites read more

The absolute best! Mr. Katz and salesman, Chuck, could not have made a better auto trade experience! Chuck went above and way beyond what one would expect in helping us conclude our deal - all while he was handling a family emergency. If you want to buy and trade for a Toyota do yourself a favor and seek him out! I have bought and traded at least 30 vehicles in my lifetime but this is the first time my salesman has contributed shit following the sale - a professional in every sense of the word! David, in Finance handled the paperwork fast and efficiently. You might ask "why not five stars?" Well, as good as every other aspect of the transaction was, the parts department, Clifford, was bad! We live an hour and forty-five minutes from the dealership. Ordered some parts that were supposed to be available in about 3 days. Parts supposed to call when available for installation. Crickets. Called about 20 times over two days to see if available (no answer from parts) since I had heard nothing! Left messages for call back - nothing! When we called our salesman, Chuck, he checked on the parts and arranged a service appointment for the install. If not for him we would have had to drive to Little Rock to straighten it out. Piss poor service from Parts Dept. Perhaps Clifford overworked - not my problem. If I need any other parts, I will go to Gregg Orr in Hot Springs! read more

This was my first time back after making a complaint a few months back, I only came back because I still had free oil changes. When I got there the tire guy was kinda rude which he did go to the lobby and apologized to me about 30mins later. But the worst part of my experience is I had a working ac when I came in but I left without a working one. And I talked to Adrian and he just told me it wasnt them they had nothing to do with it and it was 150 to look at it. So obviously I said no why would I want them to look at it I literally only came for an oil change and left without an ac. I don't want any of you working on my vehicle again. You guys were great at the beginning but it's been nothing but problems for the past year. read more

The mechanics that performed the alignment did a great job. They fist guy at the counter checking in was rude. He sat in the middle of the room with ear buds in. My wife had parked along the side instead of pulling in the bays. The guy asked where the car was I told him where she parked and he just looked at me and said I guess we will move it then. I don't understand his comment or how that's an inconvenience for them. I recommend the mechanic services just be prepared for the guys checking in. read more

I got a call from a sales manager stating my payment would be 398 and to come in. the salesman gave a sheet to sign that had 23,000 for the price . I go in the sign paperwork my payment is 498 and now I owe 30000 for the same car. Team needs to have more in dept conversation on the financial side. I felt rushed, I even stated that not what the sales manager said and he continued to talk like I didn't anything instead of explaining my purchase. read more

A vehicle owner's general fear is car dealership Service Departments charge an arm and a leg for comparable services as offered by independent and small mechanics. I went into Landers Toyota on Colonel Glen needing opinion on why my SUV Oil Plan Plug was stripped. They surreptitiously charged me $94 when they didn't repair anything. read more

The dealership is hit n miss for service in my experience. One time for an oil change it took less than 30 minutes with an appointment. The next time I didn't need an oil change just a tire rotation with an appointment again and I was there almost 3 hours! Appointments should take priority over drive ups which I saw many drive ups get their oil changed AND tires rotated while my vehicle sat in a different line. read more

I had no idea that you would be keeping my car overnight. I was not prepared for that. Otherwise I thought my service was good. I remember the days when an oil change meant your car was vacuumed and washed. Those were the days of excellent customer service! I would come to Landers all the time for my service but it's much cheaper elsewhere without a coupon. read more

This dealership has had a BMW X1M listed for over a week after selling it. I pointed this out to two people there, but it remains listed. I have experienced this with other vehicles with this dealership. Either they intentionally leave them listed to get people in to try to sell them something else, or they are just sloppy. read more

They will RIP YOU OFF IF YOU DO THE MATH WITH ALL of the amount of cars verses the workers ratio . It's to crowded they aren't doing the work they are charging for my truck got left by the wayside 2 times they called said the truck was done and in fact they never did the work but charged me 1180.00 with out a blink of an eye . When I discovered that the work hand never been done I called they said that they know bring it back so I did knowing it was a 100 mile trip they acted like I was bothering them .. then I had to ask for a loner car IT WAS NIT OFFERED .. then they actually acted like they where doing me a favor then when I said something They blamed the service writer and of course the writer was not there so I asked for the manager and he wasn't there they got the mechanic that said he did the work and when I proved to him he didn't touch it he proceeded to tell me that it was the managers fault because he had it in for him the he was evil and that whole place was filled with demonic spirits . Then proceeded to say that he was going to pay for our rental car from landers because the work had been over looked due to miscommunication between the writer and the phone call that was made to us that the manager never got back to the mechanic about the extra work to be done so no one gave them the answer so no one finished the work it stayed right where it was parked till we where called to pick it up . We where gaveling it serviced for a long trip and they gladly charged us for nothing . So here's the KICKER WHEN WE GOT THE SCEOMD CALL WE EXPECTED THAT ALL THE WOTK HAD BEEN DONE !! Right what a joke they changed the spark plugs and NOTHING ELSE ‍ the alignment had been over looked again or they said that their machine was broken and they would refund me being upset because now I was there for 8 hours on Saturday and the work had not been done because the filters where the old ones still and idk about the fluids but my truck was running real rough still like nothing had changed from the driving preferences I was upset I had to take it to another dealership to really get the work done . In the meanwhile my trip was postponed due to them Not Doing the work and No no apologies Where Made nor has Management Called us in regards to This Matter!!! They are over extended and make no apologies for the situation or inconvenience.. IM TRULY HURT BY THIS FOR MY FAMILY WAS EXPECTING TO SEE US FOR IT WAS MY 47 wedding anniversary and birthday My Family had put together a surprise part for us and Guess What. Yep You guessed it WE MISSED IT .. due to Landers !!! Not doing the work !!!! I'm still waiting for their Manager to call !!!! read more

I bought a vehicle here in 2019 and had a great experience. Clearly things have changed in a few years and not for the better. I messaged my salesman from last time and he passed me off to a guy who clearly belongs at Car-Mart. What an absolute shit show. We left Landers and an hour later had a deal struck at Parker Audi. Thank God all dealerships aren't like Landers. I'm absolute done using Landers in the future. read more

The absolutely worst service I've ever had anywhere. It would take a book to write about the way they bungled repairs on my Jeep, but kept charging me each time I brought it in because the issue wasn't fixed. This went on for months--no kidding. I would have (and should have) taken it elsewhere but I thought they would stand by their work. Communication is difficult. Your phone calls frequently go unanswered. Lots of times you can't even get anyone to answer a phone. I will say most of the people I dealt with were nice and seemed to feel bad about what was going on. The only person I found unpleasant was Dennis. He was condescending. He spoke about other work the Jeep needed. I didn't respond to his rudeness but I was NEVER having work done there again. They also left marks on the paint that I'm unable to get off. read more

Came in for my 60k service, everything went great but a small plastic part for my sideview mirror needed to be ordered. It came in the next day, and I was asked to stop by without an appointment. When I did, I was asked to make an appointment for the following week... After I showed up at the appointed time, I had to wait for THREE HOURS to get the part installed... Since I was there, I tried to get my 2022 Toyota refinanced to pay it off quicker, but the employee was only interested in selling me a 2025 model... After the 3-hour wait they charged me $90 for an inspection (!!!) and gave me a $560 quote (!!!) to replace all the electronics for the mirror. I went looking for Chris Hogue, who had taken care of me for my service the first time around. Chris located the part, installed it himself in THIRTY SECONDS, fixed the wrongful charge, and sent me on my way. Terrible experience and a major, potential rip-off, only saved by Chris. I will only work with him from now on. read more

Beware of the fraudulent Dave Tomlinson in finance. He will lie directly to you, and change payment numbers without authorization. Dave Tomlinson in finance will fraudulently change your buyers order, and take it upon himself to change the terms and hope you sign without noticing or saying anything. I have the audio to prove it. Once called out, he will backpedal and make up fake regulations to rationalize his fraud. My favorite part is when he falsified / created a mythical federal law to justify his position. Says a lot about his character. Also, when you decline to buy his extended warranties, he will turn into a bully, try to devalue your vehicle and insult you. Then, when I hold the mirror up and show him how ridiculous he was being, his defense, "I felt like I was under attack." Can't make this up. Hysterical. Emotional Dave, this is business. read more

I went there yesterday to get my RAV4 serviced for the 15,000 miles service and they told me it was ready. I brought to the guy's attention that my app still shows my windshield wiper fluid was low, he said I will take care of it. He didn't! Not only did he not take care of it when he pulled my vehicle around to supposedly take care of it he put water in it! The reason we know he because my husband looked and spelled of it when I got home. Point being if they half done the job did the really do anything to my RAV4 at all??? I mean really Landers after we have bought over 10 vehicles from y'all and sent so many people to y'all! It won't happen no more! Since you all don't value good customers no more! I am very disappointed in you all since I had to leave work to come get my SUV service! Very disappointed! No stars read more

If I could give this dealership 10 stars I would! I had Chasity help me & she was the sweetest person to help me find the vehicle I was wanting! Once I finished the paperwork I was sat with Hunter the financial counselor who did the absolute best job anyone has ever done! He has a genuine character & helped me get the best deal ! Hands down the best guy to go to for purchasing your next vehicle ! Amazing service and amazing people to work with ! read more

Landers Toyota - Vehicle - Auto Parts & Supplies Near Me - Little Rock, Arkansas

spoke with general manager Chris to explain issue my daughter had with service. Typical..explaining why everything was everyone else's fault. It appears someone got mad because they couldn't sell tires during a free oil change and mysteriously all the freon was drained out of her ac which was working fine when they took it back. She spoke with the cat over service. "Adrian" which offered to fix it for 150.00. coincidence? " Of course "Chris" had to explain the situation. It's funny how everything just leaked out when there was no leaks. Mr personal opinion is steer clear. They could care less what anyone thinks. Like we are going to take anything to this place. I wouldn't trust this place with the hubcaps off a bicycle. Recommend everyone with shady issues report it to Attorney general and other regulatory associated watch groups or lawyer. Freon is regulated. Bet there is no video in the shop area. Shop she took it to afterwards showed no leaks and no Freon in the system. Math adds up. Either sucked it up with recovery unit or released it out in the air. EPA will be interested. Real interested in how many times this has happened to others. All people can do is report it. If the shoe fits, wear it. read more

Two hours to change the oil is a long time. They have to improve a lot, a lot.I arrived early at 7:20 in the morning and left almost at 10:00 in the morning, it's very bad read more

This is a great place to purchase a vehicle, pre-owned or new. The staff are attentive and caring. Visit them any day of the week and you'll see for yourself! read more

My car was picked up this morning at 10 a.m. Toyota sent me a bill to pay 11:08. I paid my bill and I have been sitting here stranded with no vehicle for the past 3 hours. The reason i didn't reach out earlier is because the person that dropped off the driver sat across the street from my home for 20 minutes at about 12:30, so I assumed they were bringing my car back then. I would really enjoy the ability to have complimentary things to say about this dealership and especially its service department but it is more and more difficult each time. The oil change took 45 minutes. But when delivery is 3 hours and i try to communicate with their service person Chase and it takes 45 minutes for him to even respond to my text, alot of these things are unacceptable. Signed an incredibly frustrated, stranded customer. read more