This management company is the worst. Stay away!!! Community gate card reader broke 6 months ago and have no access to my home unless calling from visitor call box and my family as well. Went to the office with all required docs to get two remotes one for myself and one for my wife and they only gave me one even though I showed my wife's documents. Now she has to make a trip back over something that could have just been given without her being there. Not to mention we wouldn't be in this situation if the card reader was fixed in a timely manner. Still waiting after 6 months!!! The Cedar Way property manager cares nothing at all for homeowners. Left messages, emails, voicemails with no response until I went to office and then she acted dumb like I never sent anything. read more

Horrible service. I filed a complaint about the termite problem and nobody has responded. I found out that most of the residents have complained about the termite problem and it falls on deaf ears. Next step is filing a complain to the Department of Business and Professional Regulations since they seem to do nothing. I asked for the President of the HOA contact info and do not want to provide this. I'm going to also go to HUD as well as the planning and zoning and the department of agriculture to file a complain. Worse case they many condemn the buildings as everyone I spoke to says they have a really bad case of termites going on for years and nothing is being done. read more

This property management should be null and void, they are the most unprofessional management in the entire Estate of Florida together with all it s staff. They take far too long for approvals, they don't pick up the phone, they are rude and don't get things done properly. Property managers are interested in their pockets only. read more

Our HOA has used (3) property management services since I purchased my home in 2007. Landmark Management Services has been the worst by far and I would highly recommend against it. They are the least attentive, most unresponsive, and inconsiderate people I've had to deal with in home ownership. Crystal was my initial point of contact and after 8 weeks of inaction, she was removed as the point of contact for the association and replaced with Karin. The situation did not get any better. It actually took the president of our HOA stepping in, following a very eye-opening conversation, for Landmark to take action. Unfortunately, their delay ended up costing me additional repairs to my home, which need to be paid out of pocket. I am now selling my home, to avoid working with these people in the future. Run... fast... and don't look back! read more

This is the absolute worst property management company I have ever dealt with. They have delayed the closing on the sale of our condo for over two weeks now because of their inability to properly complete paperwork and communicate with those involved. They do not know how to use email, how to scan, or even how to use a fax machine. They rarely answer the phone. The fact that the approval for new owners was given to them 6 weeks ago and it is still not completed is mind-blowing. Also had previous issues with them being completely unresponsive to issue reported to them in the condo complex. They have not even properly tracked HOA payments made. I would not recommend any HOA board use them for property management. read more

Landmark is the property management company for our community, the Ridges in Weston. I have served on our Board of Directors in various position for the past 7 years. During that time, I have been pleased with their performance, and confident that they provide us with excellent quality service for our community. Their onsite office staff, led by LCAM Terry Allen, meets the needs of our community of 1498 homes. I am constantly receiving positive feedback from our residents regarding the services provided. I look forward to continuing our relationship with Landmark in the future. read more

May 17, 2019: I fill out my application as indicated in an attempt to move into an apartment I had already signed a contract with. I was advised the process would be smooth and quick. Contract signed to move in on June 1st. My Realtor, myself and the person I was going to move in with contacted this establishment several times advising of the situation at hand, we had to receive an update on our application before we become homeless on the 1st of June. The week of May 27 we are calling and calling and no one has any sympathy or proper customer service to assist us on this matter. I paid the application fee of $200 ($100/pp) plus an expedited fee of $100. Totaling $300. When I called to see what was going on with my application all I was told that the association has 30 days to respond. They "received" our application on the 29th of May and I received confirmation that they received it on the 17th of May. When I advised I paid the expedited fee the lady that I spoke to Jane, I believe advised that the expedited fee only means that if I am number 15 on the list it will bump me up but the time frame remained the same. As you can imagine, not only was I livid but I was also frustrated. I was going to be homeless, nowhere to go and all I can get from this company was "I'm sorry". When we called again and we spoke to Maite Furey. The lack of professionalism from Ms. Furey is incredible. Not only did she disrespect me on the phone by giving me an attitude she stated and I quote "how many people do I need to talk to and give them the same information, nothing is going to change". To date, I am homeless as well as my roommate and we NEVER received a response from them. We were promised a response on June 5th. I have never heard from them. At this point I believe that they stole my money and are a HUGE scam. Beyond me how they are still a working company. I am sure to not be the first to have this situation happen and I hope I am an example and an inspiration for those too afraid to have a voice and make a proper complaint on this business. Not only am I asking for my $300 back but I am also asking for some type of assistance regarding the lack or professionalism this company has. I am still homeless and now it is extremely difficult to look for a home since they ran our credit reports multiple times and now no one wants us due to our scores. read more

The reviews are true, if I could leave zero stars I would. Moved in October to a hoa run by them and still have not been able to do something as easy as set up auto pay online. Nobody answers the phones or emails and when they do they claim to be working on it or going to someone that will help. Going in person is worse, the woman in the front desk was rude and unprofessional and told me to go home and send another email and call the person I was referred to, to assist me and they said nobody else could help but her, even when I explained I hadn't heard back since nov 26 and have sent several emails and phone calls. So basically only the person who doesn't answer her calls or emails like everyone else there can only help. Great, Makes total sense. Avoid them at all costs. read more

Horrible customer service. They never answer the phone. What should take a week or two weeks for processing, takes 30 days. My questions were never answered. The property manager for Pierpoint two has an attitude and is not customer service oriented. If I could withdraw my contract and not lose my deposit, I would. read more

This is the company that manages our property, sadly, complaints brought to their attention are not addressed. Two of the maintenance folks are stealing packages from front doors, but it seems they do not care and do not want to get involve, so thumbs down to this lousy company. This company also does not communicate well with its residents. I had a family member visit and stayed overnight and had to park by the grassy area infront of my house, lo and behold, the car disappeared in the morning, called Landmark, but as it seems all the useless managers are in a meeting. It wasn't until I called the police that the car was indeed towed. The name Landmark is synonymous with Lazy, unprofessional and unresponsive employees. read more

Hedy M is very unprofessional and rude, the worst property manager. She has the attitude of a pre teen.

They will never pick up the phone or email, when they will never fix your problem or will never hear you. You have to go to the office that it's very far cause they don't wanna meet you. landmark is EVIL read more

Landmark Management has got to be the worst property management company. I moved out of my apartment on Jan 12 and requested my security deposit on Jan 20th. Till this day, I have not received my deposit back. I've spoken with Tanya, Vanessa, Anna, and Maria countless of times and been told over and over that my check was being processed. It's been a nightmare and abusive since they know it will cost more to hire an attorney to fight for the deposit. Aside from my own situation, they took 2 months to fix the elevator in my bldg where there was a resident in a wheelchair. read more

Awful Awful Awful - and WE PAY FOR THEM... If I could give a ZERO, I would! By far the worse management company we have ever had. Lived in my development for over 17 years and Landmark takes the cake. I have received letters regarding the front of my yard and how the grass and plants are dying - duh! The sprinkler system has been broken for months now - I have replanted twice and each time the grass has died. I have contact Hedy (property manager) by email and voicemail and only once did I get an email response - which was short, unpersonable and abrupt. Communication is given through the admin who doesn't address anything. So frustrated. Looking at the comments to the right - I am not the only one who feels this way!! read more

I mailed Landmark my maintenance fee, it got to them late in the mail so they said I owed them a $25 late fee. They said I could fill out a late fee waiver to request to waive the late fee. After filling it out they sent me a letter saying they would waive the fee. I went online to pay the next month and the late fee was added to the balance so I had to pay it. I sent an email to them asking if I would receive credit for the late fee I paid. They sent back the message "please provide proof of the late fee waiver." I couldn't because I misplaced the letter and I didn't think it was important because I thought I could trust them. I find it hard to believe they have no documentation of the letter they sent me. read more

DO NOT GIVE THIS COMPANY ANY OF YOUR MONEY OR TIME! IT IS A SCAM! Especially, if you are communicating with the Maite Furey! Talk about being unprofessional and rude! After being forcibly charged an extra 100 dollars ( I choose to not pay for the expedited service ) I was still charged it anyways and only after a full two weeks did I receive a response from​ someone asking for the same information that I had already given. read more

I feel very disappointed with this company. We have a fence damaged since around 4 months, and my bicycle was stolen because of that. Nobody give me answer for that, they just throw the ball. All residents in Hampton Iles received a letter that we have to remove our bbq grills asap, because is risky without any previous consultation or kind of inquiry with the residents. Sprinklers in the condo are damaged, and when they start to work, water is everywhere arround the condo. I sent a Arquitectural Request Form, and they take 30 days to review it and get the answer back. I really feel that they use our money to pay their salaries and for other basic stuff like cut the grass. read more

I have had my frustrations in dealing with property management companies in the past and Landmark Management is no exception. However, I discovered they have Amanda Espinosa. She is the most responsive, helpful, kind and efficient person I've ever dealt with in a property management capacity. I hope that Landmark Management appreciates the fact that they have a great asset in her and her abilities as an employee. Amanda deserves a 5 Star rating!!! read more

VILMA is a liar!!! The entire "management" company is a SCAM because the only thing they seem to manage to do is: take lunches, avoid calls, not respond to voicemails or emails, tell you lies week after week, & manage to NOT MANAGE! They don't care if people end up homeless due to their lack of urgency and professionalism. They all need to be FIRED immediately and replaced with people who actually want to do their jobs! I would try to complain to someone higher up, but the owner of the company obviously doesn't care either because they have had CONSISTENT BAD REVIEWS for YEARS!!! I will complain to the BBB though. Unfortunately, we don't know who we're dealing with until we're a few layers into the process. BEWARE!! STAY AWAY!! read more

up until 5 yrs. ago our volunteer board managed our property and money. We had $100,000.00 dollars in reserve andour property was well maintained and kept up. Five years later we are broke have numerous assessments and our maintenance went up over 10%, our third increase in the last five years. They are non responsive to residents but the board seems to have a special relationship with them. Accounting records and reports are not detailed. They only care about their cut. read more

By far the worst management company ever, if I was able to give them a negative star I would. I didn't pay attention that the auto pay expired and my account lapsed for four months. They claim to have sent me letters which I never received, because they sent it it to the physical address and not the mailing address. After I received a letter in the mail to the correct mailing address stating that I owe Maintnance plus $400 in penalties. I tried to speak to Valerie in the management company which she said,"I don't have to talk to you, call the attorney"and hung up the phone on my face. No one should be treated that way , run far away from this management company! The association waived the late fees but landmark would not waive their $75 dollar office fee. This is nothing more than theft!!!!! BEWARE!!!!!! read more

I haven't worked with a Management company worse than Landmark. I wasn't expecting the unprofessionalism I've received from them. I would say go for it... If you're looking to pay for people who will push your, problem to the side, and their natural response is "this isn't my job, it's someone else's'" or "I'll call you back." They always send me back and forth, passing the responsibility to someone else, until you eventually don't get a response, and you never get your problem resolved. I had a client wait over a month for approval (pretty sure that's not OK), this caused problems for the tenant but obviously they don't care about them at Landmark. My award for biggest cause to high blood pressure and anxiety, the one who is the biggest pain in the pocket, specifically goes to the incompetent and unprofessional woman named Michele Kopp, working for Landmark at Live Oak. As she sits there prepping to powder her nose in front of her two computer monitors, to the sound of motorcycle engines roaring from her iPhone and apple watch all going off with personal calls. She makes owner and renters (the ones who pay her salary from our absurdly high HOA maintenance fees) wait outside locked out, before she decides if she's going to press her button to unlock the door, her stringy, knotty top bun as a crown, probably thinking "I am queen of the hut, I CHOOSE WHO SHALL ENTER!" Unfortunately for me and the owners and people who pay her to be there, Michele doesn't have to change or act right or even at the very least decent, because she has the biggest supporter behind her, called Landmark Management. You call them to get answers, or to get jobs done, or to get necessary paperwork filled out, because according to Michele she "doesn't handle that." You're there in the first place because they tell you to call her, but then she says "not my problem"... Eventually you go back and fourth and then you get to Vilma (actually the only good person) and Vilma has to do Michele's job. You can even try to do what you can to get the job started, as much as you might want to even do their jobs, they're even too lazy or "busy" to me even help you, help them. Anyway, my membership is about to expire for the clubhouse because Michelle doesn't go to work and has a lot of vacation and personal appointments, her office hours apparently are subject to change (aka she's late everyday and can suddenly contradict the sign that says her daily office hours and all of a sudden she doesn't work Tuesdays....). I'm sick of having to call landmark and the woman with the accent telling me to call (because Michele doesn't answer the phone!!!!!) before I go to the hut, to see the "property manager" Michele is even there (WHERE MICHELE IS SUPPOSED TO BE 9:30-5:30 Monday Wednesday and Thursday, and 9:30 - 12:30 not including lunch on Tuesday and Friday). I have no solution to my problem because she hasn't been there all week and today decided they agreed to her decision that she doesn't work Tuesdays!!!! I also met a very nice elderly lady crying at the door while Michele sat inside and refused to even pretend to have the decency to open the door, it almost would have been way more respectful to open the door and tell her to scram. So I decided it's my time to write my review. Every time I go to the hut I meet at least 3-4 people who are very angry, I'm at about 40 new acquaintances, which is a positive of all of this, but still not a solution to the horrible unprofessionalism represented by Landmark Management. Moral of the story: NOT RECOMMENDED FOR A MANAGEMENT COMPANY. 100% recommended you pay a visit if you're a sadist. You're almost 100% guaranteed to be ignored, disrespected, yelled at, locked out in the rain or with the mosquitos (now sick from a bite or something), you will get everything falling just short of physical abuse. read more

I experiencing issues with Landmark all the time. My balance with Landmark Management Services right now is wrong. I got a credit last month because Landmark mistakes but still is a wrong credit, a wrong balance. I want to clarify the account and pay with confidence but is not way to communicate with this people, for me Landmark uses fraudulent manners to do business. Customers should get intereses since this is the second time I waste my time with this company, the first fraud was 1400 dollars!!! but finally I got the credit. This time is around 700 dollars. This company is very professional in posting mistakes and fake information on balances. I suspect of taxes corruption, laundry money... God knows! The communication with a manager or someone who can resolve problems is the worst. Actually, The Home Association from Sheridan Lake Condominium, where I live is trying to hire another company because all this mess with owners in this community. I'm praying that Landmark go out business soon and for ever but before fix my problem. Amen. read more

If I could award 0 stars, I would. BRAVO, Landmark, bravo.... I wanted to write a review to warn people about residing or ever working with Landmark Property Management. I have been renting in the neighborhood Court Yard at the Grove for over 8 years and it is an absolute nightmare. This morning I received a lovely ticket because my vehicle has not been registered to their newest system. I cannot even count the number of times my car has been ticketed, cited, or had a giant neon STICKER placed on my WINDOW. (NOT the kind that is easy to peel off, the kind that is still stuck to my neighbor's car 4 months later). I received this ticket because they are changing the gate system vendor again. For the 5th time, I believe, since I have lived there. The "security" company changes every 2 months, I can't even pretend that I can keep up. To accommodate my needs, they had their office open Monday - Friday from 9-5 for two weeks to register your car with the new parking service company (Called Parking Network Strategies, Inc) and their new gate system. Unfortunately, the majority of the world works for a living and these hours are not feasible. When I called to see if there was another way or time, they woman actually expected me to leave work early to come and pick up a f*cking sticker (I work 45 minutes away). They were nice enough to open their office on a Saturday morning for a few hours. How thoughtful of them. Again, most of us work for a living and are unable to accommodate such extensive hours.... Another rule the decided to implement is a curfew. No guests past 9 pm. I'm sorry are you KIDDING. This must be a joke, good one! I realize the home owner's association has ridiculous rules that need to be followed: matching garbage cans with numbers that MUST be pulled into your garage by a certain hour or you get a citation, if you park on the sidewalk ( there is never enough parking) the "rent-a-cop" will sticker your car in 2 minutes flat. And don't even THINK about leaving your garage door open for more than an hour - another citation. Having a guest? Can't park in the driveway - they will still give you a ticket for parking on your own property. If your license plate is about to be expired? ANOTHER TICKET. The company and Property Manager are crazy. I have never met the Property Manager, Carlos Botero, so I cannot personally give my opinion about his personality or willingness to fix a situation. But I have had multiple security guards tell me this is the worst job they have ever had. One gentleman was a retired police officer and said he has never worked for anyone as controlling as this company and their property manager. I am a reasonable human being, I understand rules and follow them to my best ability, but this company takes it to a whole new level. I have recently found a new town house to rent that is closer to my work and I will happily be moving out of this dreadful community within the next few months. I would NEVER live here again, and I wish someone had warned me before I had moved in. Respectfully, good riddance, I hope to never have another encounter with this company again.. I hope this helps anyone who is looking into living in Courtyard at the Grove or work with Landmark in the Future. read more

I have owned my property for over 20 years and have had several management properties come and go. I have to say Landmark has been the worst experience I have ever had. They do not answer the phone or respond to emails. It is horrible trying to communicate with them and I would not recommend this company to anyone! I spent over 4 hours one day trying to get someone to help and once I did speak to someone who swore they would help... the situation was still not handled. Extremely unprofessional and overall deplorable service. read more

I am having the worst experience trying to get an application approved for a rental. Lorna has been rude, unprofessional, condescending and provides horrible customer service. I was told it would be 30 days for an answer. I patiently waited and the 30 days lapsed on 1-27-19 & when I called yesterday she told me that I would just have to wait until she calls me for me to stop calling her. She said it was not her problem if my present landlord is expecting me to move this weekend since I gave her 30 day notice of moving. "We can go back and forth all day and I will keep telling you the same thing, you just gotta wait". I don't know what I am going to do now that its the 1st of the month. I wish I could speak with a person who would be professional enough to give me some answers as to why it is past the 30 days and I have no answer. read more

Landmark management is making our lives miserable we live in Arbor Green and everything has turn into a problem, they are trying to improve the complex but its turning out to be a nightmare, though the homes are beautiful and I love being here these past months have been very stressful, they are sending letters regarding to maintenance issues that you need to resolve but they give no time to get it done, they are forcing new norms that I know are for making the community a better place but they have no idea how to give a good costumer service. So far costumer service has been terrible and they give you a hard time when you are just trying to fix issues. I hope they would be more reasonable time and options for you to improve your home and stop giving away violation notices for everything. We've never had such a bad management before. read more

Their customer service leaves A LOT to be desired. As far as I can tell, there are no protocols in place for common transactions. There is also not a time limit in which their employees are required to respond to phone calls or e-mails. My development has used them for years, and thankfully I've only had to deal with them a handful of times. Unfortunately, each time has caused me a great deal of stress or frustration. At my job, I'm required to call clients back to address issues ASAP. At this company, one employee waited two weeks to get back to me in reference to my maintenance account. Then he didn't even call back. He e-mailed. Another one never called back after several messages were left. In one situation, an employee called and told me to go to their office to pick up a paper. When I got there, the lady at the front said I was not authorized to pick it up without a letter. Why would their employee tell me to drive over there and get it without saying I need a letter? At least be apologetic if you caused someone to drive out of their way for nothing! Instead she gave me an attitude. Most businesses have protocols in place for these things, and would have given me all required information over the phone. I believe they're out of touch and have no empathy for the residents they deal with. They don't stop and think, "These are people's homes we are dealing with." Overall Impression: very rude, slow to get back to you ( if at all), unprofessional read more

Landmark Management has no respect for the home owners. They don't answer your calls or emails and if they do everyone has a different answer. The worst I have seen in all my years of dealing with H O A . read more

If there was a way to give zero stars I would. This company is a glorified Ponzi scheme. They enforce ridiculous rules (can't back your car in, no trash bins in your driveway past 5 pm, no satellite dishes) spend all their time and money enforcing them opposed to actually helping out the community. We had a slew of break ins in our neighborhood and Landmark was nowhere to be found. Trash and dog poop everywhere- hey that's no their problem. However leave your trash bin out of your garage while you're at work and there will be hell to pay. This is a terrible company. read more

I agree with the first review. This company is horrible in every way possible. The receptionists are rude, their managers are worst. They give out incorrect information all of the time and are unwilling to help. I take issues into my own hands now. I won't dare call for help about anything. Such a headache! Enforcing rules is one thing, being completely and utterly unprofessional is another. The people that work at this place remind me of the staff at Davie's post office. There is no reason to have an attitude and be angry with a customer just for existing. I understand that customer service jobs can be rough, I've been there. If you're not happy find other employment and stop making everyone as miserable as you are. It is my right to call and inquire about aspects concerning my neighborhood. No matter how polite I am, I get hasty, angry responses, and a quick disconnection before I can say anything more. Going in person is even worst. read more

This Management Company Doesnt care about the homeowners whatsoever...the Estancia Community has violations all over and they dont do anything to correct them..some neighbors have eyesores like unmaintained trees , tresspasing over others Neighbor's properties destroying their fences with the Tree Roots...staining their pools with the trees Debris..and even with a Trees Tresspasing over and into your property, they will tell your neighbors that they dont need to do anything else...the Estancia By laws are made by Convinience and for rules and Laws violators...allo they do is send friendly letters to the Violators and side with them...as your property gets destoyed by your neighbor's Negligences Estancia needs a new Management company and a new set of board Associations, but because of the way they have the voting its almost impossible to get them out and they will win with 20/30 votes in a 419 house Community......this is Democracy at their Poorest level.......in must cases they will Discriminate you , just not to go against someone who may take them to Court or may scream discrimination for no reason whatsoever......... The Estancia community has become just another ghetto in Broward county, mostly because of the way Landmark Management manages Estancia...and the eyesores and the violations all around..........all year...and at all times. Bottom line...Why wil you move in to a Community and pay $1248 yearly as HOA fees to have your neighbor totally harrash you with his Trees and Debris....isn't the point of moving to a Community is to get away from these selfish people , who dont care if you have to clean your pool 3 times a week? isn't the reason you move into a community is because you want to live in a clean place, with no Eyesores...unmaintained trees, multiple multiple violations.......LANDSCAPES......roofs..fences...lakes....streets....Side walks....Swales......now they voted for a motion to removed the 17 years Oak trees...because of their roots damaging the side walks and swales...but my neighbor's Roots damaging my back yard and almost destroying my fence because of my neighbor's land has collapse because of the Trees Roots...(unmaintained trees) that doesnt matter to LANDMARK...AT ALL.... read more