Fitchburg police ordered the tow to this specific location. Vehicle has been there for a day and a…read morehalf and the invoice is already at $509.00. The charges on the invoice are ridiculous, unnecessary and were not authorized by me. When I asked about these fees, one of the owners had the audacity to lie about the location of my vehicle at the time of the tow and lie about the weather conditions- to give reason for the winching and the wrapping of windows- which were never an issue as it was not raining and they had the key and could have rolled up the windows themselves. In addition, they threw in some stupid yard fee, an administrative fee, and a service time fee. But they gave me a break on a gate fee of $100.00. And their idea of helping me with the bill was asking me if I wanted to give them the title to my vehicle and pay the $200.00 This place is a f**kin' joke. They may get my money for now, but I'm sure to get it back in the very near future. They aren't taking my car either. Funny how Fitchburg Police use a "Auto Body & Repair" shop and how many people lose their cars because they can't pay the bull$hit fees these vampires charge to release a vehicle.

Avoid this business at all costs! Deceptive business practices...they take advantage of distressed…read morecustomers that have been in an accident. Recent customer (11/25). And they lie right to your face. You WILL regret doing business with them...as I now do...

Great experience with Alltown. After an unfortunate incident with a parking garage columns, I took…read moremy vehicle to Alltown (over riding insurance default based on friends recommendation). I'm glad I did. They know how to deal with insurance companies and get the work done right. Process was Seamless to me, including extending my rental when my insurance wanted to reduce my benefits with a BS line. They know the work and the business, and my vehicle was spotless and detailed when I picked it up. Highly recommended.

The team was great to work with. Completed work in the timeframe they said they would, with quality…read morework. Will definitely use again.

LeBlanc's auto body painted my car in a timely fashion, even staying late to finish it so I could…read morehave it a day early. It was clean and looking brand new upon pickup. Everyone was polite and professional. I would absolutely recommend them to anyone needing their vehicle painted.

Great customer service. I would not take my vehicle anywhere else. They went out of their way to…read moreget the most out of the insurance company for my vehicle's repairs. You cannot even tell the car was in an accident. I was very impressed with the job they did and would recommend them to anyone in need of body work.

Phill's is a small, nondescript shop, but don't let that fool you!…read more I needed a major repair after a tree crashed onto the top of my car. I first went to the shops recommended by my insurance company, but was NOT treated right by them. (They were highly patronizing, with a "don't-worry-just-leave-it-all-to-us" attitude that was extremely annoying. Plus, I just didn't feel a sense of trust...call it intuition.) Then I found Phill's. The owner, Ken, treated me with respect. He answered all of my questions, and even more, he provided me with information I didn't know about! He took the time to look over the insurance estimate, and found several mistakes. Thanks to him, the estimate was revised, and the amount the insurance company was willing to cover went up by $1500! I felt completely safe that I was being treated ethically and responsibly at Phill's. Now my car is back, and it looks brand-new! While I don't wish an accident on anybody, if you do have one, I cannot recommend Phill's more highly. Stay away from the fancy shops with the big names and go to Phill's instead. If my car ever gets smashed again, that's exactly who I'm taking it to.

My husband was involved in an accident at the gas station. He scraped the entire back side of our…read morepassenger van. Most of the stations in our area closed down due to the rising costs to get parts. We took our van to West Fitchburg Auto Body in Fitchburg MA. They kept our van for about 4 weeks, due to parts they had to order. But when we picked it up, the repair came out beautiful. The van looked practically new and it's a 2015. The inside was cleaned so nice and smelled so clean. It looked like it was just detailed. Great autobody shop. We weren't charged a cent more than the insurance paid.

Excellent service. Great prices. They really go above and beyond for their customers. I have been…read morehere twice now, and wouldn't think of going anywhere else !!!!

Be prepare to wait weeks to get your car back to you. Unless you have an insurance with the option…read morefor a loaner is not you are done. They give me a due date but that change five times. Every time I call a new story came, my option was to be pushy. I don't like to do that but they give me a lot reason to do it. Before to chose this shop go to Better Business Bureau for more information.

I recently brought my car to an insurance recommended autoshop(CARSTAR) after an accident…read more Unfortunately, CARSTAR repaired part of the damages and I am now responsible for paying out of pocket for the remaining repairs. Based on this experience Iwould not recommend relying solely on insurance-affiliated repair shops. Worst place i have ever experience.