On 07/26/2025 Extremely Disappointed by Marshall's Experience Ignored, Profiled, and Embarrassed…read more I had a deeply disappointing and uncomfortable experience while shopping at Marshall's recently, and I feel compelled to share it. My niece and I went in to purchase two specific hair tools that were locked in a case those were the only items we came in for. When we got to the case, we pressed the assistance button multiple times over the course of 10-15 minutes. Each time, the speaker would say that help was on the way but no one ever came. The store wasn't even busy; it was just the two of us and maybe three other shoppers. As we had just walked in at 9:30 am when they opened. One employee was standing about 10 feet away from us the entire time, clearly hearing the assistance requests. But instead of helping, she kept avoiding us literally walking away to another section of the beauty area each time the button went off. It was as if she was deliberately trying not to help us. After waiting for far too long and giving her the benefit of the doubt wondering if maybe she didn't work in that section or didn't realize the alert was coming from us I finally walked over to her and asked for help directly. That's when the situation got worse. She told us we weren't allowed to carry the items ourselves because they were considered "high-ticket". It was difficult to get her to allow me to purchase two items from the case it's like I had to keep explaining to her that my intention was to purchase them both. She wanted to talk about them instead of take them out the case. I felt like maybe she wasn't realizing I'm seriously in here to buy the items not discuss them. I clarified that these were the only items we came in to buy and assumed that after she took them out of the case we would carry them to checkout. She was stumbling over the idea of us taking them to checkout. I'm feeling lost at this point because her plan is to hold them while we shop. I'm explained to her we are done shopping why would she hold them and we need them to checkout and she couldn't figure out how to not take them to the front but just hold them. Eventually, after some back and forth, the manager approved it for us to just take them ourselves. I don't care about holding the products I shop as stores where you never have to hold the items they handled it all for you so that's not weird. It was her not trying to make sure we could actually buy them I couldn't comprehend. I will say not once did either employee get rude or nasty with us. I want to make sure that is clear. This was more so the first employee awkwardly treating us like she was sure we would steal the items and the elephant in the room was she knew we would steal it if she gave it to us. The manager agreed immediately to let us walk them to the front. The first employee was making small talk and everything once I let her know we were needing help. But by then, the damage was done. My niece was visibly upset she had never experienced something like this before. She felt like we were being treated like thieves, and since the items were for her, she felt personally responsible for the way we were treated. She kept saying how frustrated and embarrassed she was, and it was painful to watch her internalize that kind of profiling. I explained to her that this isn't the norm everywhere that retailers who prioritize customer service and train their staff properly don't make you feel like a criminal for trying to spend your money. The whole situation could have been handled so differently if someone had simply acknowledged us, offered to help, or even treated us with basic decency. Instead, we were treated like suspects over $90 worth of items while I'm carrying a $2,500 purse for context and I know sometimes people will assume you cannot afford things based off the way you carry yourself but we were well dressed and didn't give off we are here to rob you. I'm also a mature adult so I don't look childish or anything either. This experience was insulting, dismissive, and rooted in a lack of professionalism and possibly bias. I truly hope Marshall's takes this as a reminder that customer experience matters and that the way your staff chooses to treat people has real consequences. I honestly would like for them to teach their employees how to handle their higher ticketed items better. They need to know how to get them from the case to the register without making people feel like this.

Always well stocked, friendly staff, great prices and a consistent quality. They have lots of…read morehousehold goods as well as stylish clothes and purses.

Outstanding service when we had a wardrobe emergency. Service and selection is top notch. We also…read moreaccidentally left our credit card there, and the clerk tried to contact us to get it back (phone battery died.) Definitely would shop here again.

Very friendly and helpful staff. My only complaint is they don't have enough white or light…read morecolored Reebok dress t's. Too many dark colors for June.

The store hours say open at 10. This is the third time I have tried and each time they're closed…read more It's 10:25....come on management, get it together!!

I was in need of hair care products for my natural hair. They had what I needed. The prices were a…read morelittle more than what I was used to paying but still reasonable. My daughter also gets her hair care products there for her natural style. The store is well maintained and the staff has been helpful and friendly.

The owner is really nice and BLUNTLY STRAIGHT FORWARD. Depends on how close u are to him he will…read morelet u know what colors fit u the most. may or may not and he can help u with anything

Very rude. Definitely won't be coming back. I purchased hair and the owner stated if the hair was…read morethe wrong color or not what I wanted that I could return or exchange it. I went back the next day to exchange and his attitude was different. "We normally don't do this but go ahead and get what you want" huffing and puffing. It was very rude and unnecessary. You should have said that the first time and I wouldn't have brought the hair back. I will take my business elsewhere. Thanks but no thanks

Update: 0ctober 2025. Out of business. I'm here to say "I told you so." The place was crap! They…read moredidn't price things to sell. There was no way they could stay in business.

A small resell store that has alittle of everything. Lots of kids clothes!!!! Great prices.read more

This HomeGoods is so welcoming. Lots of inventory. This display caught my eye as I walked in…read more Halloween is up in the front of the store so you can't miss it. Lots of clearance to be had. I'll be back!

I love home goods. Everyone that works here were friendly and the service was great. Had no…read moreissues. I'm sure that Employees are very valued all were friendly to me

John at the Men's Warehouse in Fredericksburg was extremely professional and courteous in helping…read moreme fit my suit. He noticed my suit needed hemming almost as soon as I stepped out of the dressing room and addressed the issue right away. Thanks for making this an easy trip!! Do something for John, hook that guy up!

They have wonderful sharp clothes, with 'fits' that are custom to your needs. THe staff is very…read morehelpful, offering ideas, and really allowing you to see potentials from 'just a coat' to an outfit. We are fortunately to STILL have a men's store that pays attention to quality good looking menswear