The idea of "masking" for every sniffle is a craziness in this office must stop…read more No - you will not catch my sinus infection, I'm negative for CoV. Why push masking on everyone with a sniffle. This only serves to create an issue where there shouldn't be one. Again, as many note in their reviews, the front desk personnel may be following orders but some do so in an arrogant manner. This seems to depend on the staff member. I have a greater issue - one of the front desk personnel wiped her nose ALL over her hand. My doctor visit was great but to see this on my way out...

I had a scheduled surgery to remove a benign tumor inside my mouth that has been causing me…read morediscomfort and unnecessary stress since November. Everyone was ready to go, only to get a call from the hospital saying my Primary care doctor didn't medically clear me because of my high-heart rate during an EKG. It is NOTATED on my file that I have anxiety at ANY appointment of COURSE my heart rate is high! They also said they didn't have another EKG to compare it to when I had another EKG done at Trinity Medical, so is this staff truly THAT lazy, incompetent and dense that they are unable to make a simple phone call to get those records? Now who knows what I face, let it be known that if this tumor gets any worse, Primary Care will be getting the blame. Truly have shown me how little they actually care about their patients. I was also told I would be getting a call at 11:30AM today (6/5/26) and as of 3:00PM I STILL HAVE NOT HEARD ANYTHING.

Always receive quality care from Dr Tota-Thurn. She is very knowledgeable and compassionate Been a…read morepatient for over 25 years. The office staff could improve their service.

Great doctor. She is very knowledgeable in her field and uses that to help people Always will…read morelisten to your concerns

If I could give this no stars I would. My husband wasn't feeling well since Dec of 2021. The PA…read moregave him steroids and kept sending him to the ER for because she was so inept she couldn't do her job. We asked to talk the Dr and they kept brushing him off. Bottom line, my husband has a serious rare cancer that went undiagnosed by this office for over 8 months. Please whatever you do don't go here.

Stupidly sent my son here after he aged out at the pediatricians. He comes out of there with a…read morescript for Wellbutrin. A healthy 19yr old boy goes to this NP for the first time and is put on mental meds and pain meds, because he said his knees hurt sometimes. "Well, here's 800 mg of ibuprofen for you." You wonder why young people have problems? Send them to providers like this! There are steps providers take before adding drugs. Again, he's 19 and very healthy and just left his pediatric doctors. This is what can happen in just a few minutes in the office.

In my previous review, I mentioned Dr. Felstead being a wonderful doctor. While that probably…read moreremains true today, I am less than pleased with the office staff. After remaining on hold for nearly 15 minutes, I was greeted before asking to schedule an appointment with Dr. Felstead. I explained to the girl (I think her name was Michelle) that I needed to make an appointment but I would probably be considered a new patient. I have been out of state for the past few years trying to help a sick relative. She advised me that my account was inactive and placed me on hold. When she came back to the line, she tells me that in 2007 I told the staff I was going to be seeing a new doctor and they can no longer see me. I told her that was not the case. I explained that I moved to Texas to help family out and that I never transferred care or told their staff that I was doing so. I pleaded with her to try to schedule an appointment. After several minutes of pleading and arguing, she placed me on hold again to speak with the office manager. When she came back on the line she told me that I had 3 cancellations and per their policy, Dr. Felstead cannot see me. I explained that the "cancellations/reschedules" happened more than 5 years ago. She just kept repeating "that's our policy." I asked to speak with the office manager but was not allowed to speak to her. I asked if there was any way for them to ask Dr. Felstead if he would see me. She just kept telling me I broke their policy and would not be seen. When asked if Dr. Felstead could give me a referral to another PCP, she told me they won't refer to other PCP's. I ended the phone calls in tears-this was truly surprising and upsetting. And if I had been able to see the doctor, he would have told me my blood pressure is through the roof. I trust Dr. Felstead and value his medical opinion. It's so difficult to find a great doctor which is why I wanted a referral if I could not see him. My updated review only contains 2 stars because having a good doctor is not worth having to deal with a staff who's falling apart, arguing with patients and who lacks sympathy or compassion.

I see Dr. Felstead and his resident Dr. Derek Gallucci. They have been wonderful and Dr. Gallucci…read moreprovides amazing, detailed and focused care to my family and I. He always leaves us with a smile on our face and the medical advice and any necessary follow ups. Almost all the doctors at Primary Care are amazing, caring and thorough. They encourage you to call and ask for medical assistance and/or another appointment. They are kind and compassionate and I only had a problem with one resident, but that in no way sway my high opinion of the quality of their staff and doctors and their residence. My family and I have been through so many doctors over the years and until primary care of Western New York had forgotten that a compassionate bedside manner is an important part of healing and encouraging you to take your health seriously. Thank you Primary Care of Western new York, mostly to the Union Road location but have several locations which are also wonderful.

This clown is a total loser. He's been my GP for 2 years. I just fired him. When ever neede, he was…read moreunavailable. He only wanted to collect the fees from a bi-annual visit.

Dr. Thomas Artim, Dr. Steven Becker, and M. Patricia Whistler (Family Nurse Practitioner) work out…read moreof Cleveland Hill Medical Group. I first encountered their office when I had to get a physical for my new job about 9 years ago with Dr. Artim. Being new to the area and on my own insurance for the first time, I needed a doctor. I was able to join with Dr. Becker as a new patient as the office left a good impression. I mainly see Trisha Whistler, the NP for all my checkups, etc and I have also been able to see Dr. Artim when needed. I've actually only seen Dr. Becker once or twice for a call in appointment. I find everyone there super friendly and easy to work with, be it scheduling appointments, checking in/getting info, and the nurses who do the initial visits. It isn't the most modern looking place, but the staff is very well informed. Records on computer, super fast electronic prescription sent to my pharmacy, etc. They have an online portal through their website now too. They have given me good informal referrals for specialty doctors, have kept up on my immunizations, and in general, I feel the practice is just well run. They do not have super extended hours (7:30/9 to 4/5 depending on the day, and alternating Saturday mornings), but I have always been able to get in the same day if I call with a problem that I might need a prescription for (e.g. ear or sinus infection, etc) and they squeeze me in before closing. A nurse always calls back within an hour or so. I have never had to rely on going to an Immediate Care place instead of them, and you don't have to make a general appointment 3 months in advance. I don't get sick much or have any chronic conditions, but for general practitioner need, they totally fit the bill for me. The only slightly poor experience I have had was with Dr. Becker who's bedside manner was a little brusk when I came in with a mysteriously spreading rash on my arm, but I almost always see Trisha and she is excellent. Dr Artim is very nice too. Also, when you call after hours, they can connect you to an answering service if you have a problem and need to speak to a doctor, but there is no general voicemail available if you needed to leave a message about canceling an appointment/needing a refill.

the worst doctors office ever!! they don't care about the patients at all !!! they make you jump…read morethrough hoops to get your medicine! the staff is rude. most hardly speak english!! the dr amy munro does not care about her patients at all. would not recommend to a stray animal !!! again worst practice ever !!! if you have them, drop them and run!!

WNY Medical .. Located On Broadway In Depew Is Incredible! The Staff Is Wonderful From Receptionist…read moreTo Doctors! I Have Been With Dr. Amy Munru For Years. Dr. Munru Is Knowledgeable In Every Area Of Medicine. If Your Looking For A Primary This Location Will Not Disappoint You!

I've been seeing Dr Justin Green for a couple of years now. I think he's topnotch. He actually…read morelistens and asks questions to make sure we're both on the same page with things. I love the fact that during the visit he dictates his notes rather than just typing them into the computer. This give you the opportunity to make sure you understand everything. Giving a 4 rather than a 5 because the phone issue still exists. I haven't had any major problems where it's effected me recently but the wait time & process is still rather annoying. 2024-99

I have been a patient there for 2 years and have yet to see an actual doctor. I have an NP that has…read moredone nothing but misdiagnose me for 2 years. She told me to find a specialist myself.

Recently transferred to Dr. Lugo by referral after my doctor of over 25 years retired. My initial…read moreappointment with the new doctor was months away and I needed a special form completed documenting a diagnosis for school. Without ever treating me before, Dr. Lugo took my emergency appointment request and sat with me to go over the diagnosis so that he could complete the form for me. I appreciate the time he took to complete my request so that I could have the form back timely. Dr. Lugo asks the right questions and listens to your concerns. Highly recommend!

From the owner: Family Practice read more

For profit medicine sucks! Refused to send blood work…read morepaperwork prior to appointment. This has ALWAYS been done in the past, this way they get to bill twice. Had bloodwork done same day. Was told when blood work results were received by my provider i would receive a call for a phone consult and to receive the prescription. No call was made to me.

I also ;changed endocrinologists hoping to see Dr. Lippes. I was schedule with a NP who told me…read morecurtly that she was the one who I would stay with....not allowed to change to Lippes. I wanted some more explanation about Diabetes Type 1 but was immediately changed to another insulin (without explanation why or the dosage frequency difference). Had to call the practice for 3 days until one of her "nurses" got answers to my questions. She was pushy to refer me to a dietician (I had had one for 3 years) who would show me insulin pumps as NP wanted me to get on one soon. She said she had only 3-4 patients Type 1 who did not have a pump. I asked what kind of glucose levels they had and she just said "high". Second visit she had a student who just reinforced everything she said to me, even if I challenged it. Next appt. (after 3 months) after 5 reminders of appt. they called tro change my appt. to earlier in the day of to have a shorter appt. as NP was leaving early to get married and would be gone 3 weeks for honeymoon. I asked if I could see Dr. Lippes as she was gone and practice gave me an appt. in 7 weeks stating he was not taking new patients. I took the appt. as was a way to see the doctor I originally had selected to see but was bluntly told "never can".

As promised, I had my outpatient procedure today and would like to update! Dr. Tambar and her…read moreattending nurse were wonderful (I regret I don't remember her name)! Just like last time, everything was ran efficiently and I was in and out in a timely manner. They did a wonderful job of numbing me up with lidocaine ... when I felt even a bit of anything and would make a wincing face, the attending nurse would notice my reaction and the doctor would give me more. I am such a wimp when it comes to physical pain at all, but it has been almost 7 hours since my procedure began, about 6 1/2 hours since the last shot of lidocaine, and I don't feel much at all. I followed their instructions and they gave me an ice pack to immediately put in my bra on the side of my outpatient procedure and I'm home. They will send to pathology to confirm I am ok and they scheduled me for a follow-up next week. I really love it here. I hope I don't have to come back here, of course, due to the main focus of this office ... but if I did, I would feel I was absolutely in the best hands, and these are warm and compassionate ladies working here, and I truly recommend this place if you find yourself in need of care for your "girls" ... you will be treated with dignity and respect and wonderful bedside manner!