you so much Ben, Karen and Mick for your excellence and highest professional standards…read more Will not forget your kindness and the ability to solve all my problems. You made my dream car possible to achieve. You went above and beyond your call of duty by helping me reduce my car insurance by 50% and that in turn enabled me to get my dream car. I feel so very happy in my new car. Ben you made sure that my new dream car had the most amazing sat nav as without it I am completely lost. Karen you waved your magical wand and financially it was possible for me to achieve my dream. Mick delivered my car to my doorsteps and was so kind and caring and inspiring. Also your herbal teas were super amazing when I felt somewhat anxious about the process of getting my new PCP deal. Don't know how to thank you all. The best car dealer in the world.

I have just finished purchasing a used Ford Focus from Lee at Perrys in Portsmouth, I was very…read morehappy with his attitude and professionalism. He was very helpful, friendly and kept me updated at every stage of the sale, even after the sale he has given sound advice and made sure that everything has run smoothly and was happy to be flexible in regards to the whole deal. The Garage was clean and all the sales personnel were very helpful and were happy to make sure the car I purchased was in perfect condition. The cars were nicely displayed and the staff were happy to give any information I requested about the cars. Customer service was just fantastic. I am delighted with the whole service from beginning to end. I would not hesitate to go back to this garage and will certainly be recommending it to any friends/family. Thank you Perrys!

Bought a car from this company in winter 2012. Arranged a road test, everything seemed fine so came…read moreback to pick it up the next day. ON THE WAY HOME THE CAR LOST ALL POWER and speed as the turbo had died. This happened on the motorway. Managed to drive the car straight back the same day and arranged repair under the 3 month limited warranty. After weeks, was finally told the car had been "fully repaired and road tested" and that the correct part had been sourced and fitted. Picked up the car the next day and unsurprisingly, the exact same problem happened on the way home (probably had cheap, OLD PARTS thrown at it as Trophy is associated with the repair garage they use around the corner). Broke down on the hard shoulder during the heavy snow. Called the owner and after HANGING UP ON ME TWICE turned out he had been drinking and wasn't willing to help. Had to call a tow truck out at £140 motorway charge. Got refunded the car value but never going to see that £140!!!

Booked and MOT plus mini valet through Groupon. Should've known you get what you pay for, the car…read morewent in to the MOT fine, and came out more broken than it was before! Somehow, a car that's never failed it's MOT in 13 years, and have shown no signs of problems in the last 8 months I have had it, miraculously develops a problem at the MOT. Coincidence? Maybe but either way, I'm not about to go back there to try again. Disappointing to say the least. But then to have to have a heated discussion with the receptionist with her loudly and overtly proclaiming "There is no foul play!" Just seems to me like they're trying too hard... Needless to say, won't be going back any time soon.

I recently part exchanged my vehicle for one from waterfront cars. There was 2 months outstanding…read morefinance on my vehicle, so in the agreement that 2 months was added to the price of the car I part exchanged. The salesman phoned the finance company and they ( the finance company )agreed with this, so I actually paid off the finance company with the price added on to the new car and the showroom pays the finance company. All very straightforward, to keep the car from being sold we paid £100 while everything was being sorted out. After a weeks delay my car was delivered, everything was signed but the dealer forgot to bring the £100 with him and promised to put a cheque in the post. Just over a week later I received a phone call from the previous finance company, telling me I was behind with my payments, I of course explained that I no longer had the car and that the outstanding amount had been paid to waterfront cars and for them to pay the finance company. This was going to be looked into by the finance company, so I obviously got in touch with waterfront cars to find out what was happening. I was told not to worry everything is in hand and the outstanding payment would be forewarded. In the week that followed I received another phone call from the finance company telling me that as my name is still with the finance company I am still liable for the outstanding amount and if I don't pay I would receive a default notice. I once again got in touch with waterfront cars and the reply was " well I don't know what's gone wrong, but don't worry we will sort it " a week later and they still had not paid the finance company. I of course received a default letter, telling me that if I don't pay the outstanding amount by a certain date, action will be taken against me. I phoned the finance company today only to be told that one of their finance agents had to go to waterfront cars to get the payment they were owed and they only got this after an argument. It seems waterfront did not want to release the money. To cap it all, they have been advertising my car on their website as HPI clear when in actual fact it wasn't. And we still have not got our £100 back as yet. Think twice before dealing with this car sales.

Considering that this is a premium car dealers I am always surprised that the customer experience…read moreis not nicer. I have used this dealer and the Mercedes one nearby and the Mercedes one seems to be more effective. Its quite difficult to put your finger on it, no one is rude (far from it) and the business gets attended to. It just feels like it could be better. On the plus side you do get a nice cup of coffee served by a very pleasant lady upstairs.