Super great service from Marcelo!…read more I was looking for something very specific and they only had one left in all the stores in Paris (7). Marcelo called me a day before my appointment and was able to confirm that they had the item I wanted and put it aside for me. During my appointment, he was super patient and let me take my time trying on various things as well as giving me his opinion. He even included a little gift along with my purchase :) Would definitely reach out to Marcelo again for any future Cartier purchases.

Going to Cartier should be a great experience, after all, for most of us, it's a special occasion…read morekind of purchase. For my anniversary, I wanted a Cartier ring and since I don't live in France anymore, I also decided to take advantage of the tax refund. The big department stores make a big deal of providing that service very easily and I was under the wrong impression that it would be better to go to one of them. I first went to Cartier in the Samaritaine. The two counters were busy with clients and after waiting and waiting, another salesperson showed up to take care of me. I tried a couple rings standing in the middle of the store and was told I needed my passport to fill out the paperwork, so I'd have to come back. A couple days later, I brought my passport with me and decided to try Cartier in Le Printemps since I was shopping in the area. They told me that since February they only sell watches at this location but recommended I go the the store on Boulevard des Capucines, a short walk from there. I am so glad I did, the experience in a real Cartier store is so much better than in a big department box. And the staff seems also more professional. Instead of standing for a long time like I did at La Samaritaine, waiting for someone to take care of me, I was immediately greeted by a hostess who asked me what I was shopping for and told me she'd look for a salesperson for me. Cartier Capucines is a big store with beautiful displays selling watches, jewelry and also decorative objects for the house. After a few minutes, a smiling young lady brought me to a quite area where we could seat comfortably to talk about the ring I wanted to purchase. She helped me with sizing and all other questions I had about taking advantage of the tax refund. It was a very pleasant and relaxed experience, and I felt I could totally trust the salesperson (I've been told different stories in department stores about the Cartier policies regarding resizing rings, including one who said you could not resize the Trinity ring, or another saying it's free for life, both false!). Lastly, it's important to realize that the process of taking advantage of the tax refund is not made easier by going to a department store. No matter what, you still have to stop by the office at the airport to get your purchase approved. In the end, I highly recommend going to a Cartier shop, if you want to treat yourself or a loved one to something special!

The Customer Service is outstanding! We went to Paris in March of 2020 and I had my heart set on…read morecoming home with a Paris Ring. Thanks to Loiseau Aycardi I did! They even made sure my ring was resized on a Saturday so I could wear it home! Couldn't be happier! Beautiful Jewelry! Kind, caring and helpful staff! Will definitely visit again if... NO! WHEN we return to Paris France! Thanks!

Unfortunately, I had the worst experience at this store. I was gifted the same present for…read moreChristmas so I took one of them back and got store credit. When I went to use the store credit, I found out that the store credit expires after one year... why would a store credit expire? That is my money in a credit form to use at your store... After speaking to multiple people at Goossens, we were told that we will not be getting our credit back. The value was around 218 euros. This is theft... The store stole our money and refuses to let us use it to purchase something else. Completely ruined what should have been a great Christmas gift. The 218 wouldn't have made a dent in their wallets, nothing but greed. Extremely disappointing and disheartening experience. Thanks for stealing my Christmas gift and then offering me a discount code so I can use it to purchase more things from your store, awful gesture.

GOOSSENS Paris is a CHANEL company and I really thought the rock crystal jewelry was amazing. There…read moreare three (3) GOOSSENS boutiques in Paris now and I was treated like royalty by Sandy Ruiz and staff.

Sales Associate Alexis Christidis is FABULOUS! So friendly, professional & trusting that I only…read morevisit this location and end up walking out of our appointments worth 60-80 Euros of jewelry that I didn't even know I needed!

Keep it Cartier! Great quality. Great as a gift. Love their shades…read more TY TY very much.

Excellent customer service and an overall luxurious and a positive experience. I'll be back again!read more

I think it may be a good idea to advertise the method of delivery to the destination country. The…read morecost of import tax to the UK and delivery by FedEx was almost equivelant to the cost of the item purchased. It is not surprising that Amazon adds import costs duty and other incidental costs prior to shipping. Purchasers then know what the total cost of the item is and if it is worth buying. The jewellery is beautiful but I would like to know if it is actually within my budget.

Beautiful earrings, very original. They even repaired an earring for me and send it back to me in…read morethe Netherlands. Amazing service. my favorite earring brand:) Best, Elisabeth

Cool jewelry. Nice folks. Beautiful packaging ! I appreciate the unique packaging they do for a…read moresimple (but incredible) necklace. The bag inside a bag is almost as nice as the actual necklace. I just happened upon this shop while walking around. Kind of a rock vibe inside. Worth checking out.

This store is no prepared to deal with tourists. Promised to email VAT form (can't do it in the…read morestore) and never did. Clearly not ready for prime time. many other places in Paris to buy comparable jewelry

I just found Soann in Yelp and had to comment. I made a purchase back in Oct of 2024 on a visit to…read moreParis. My wife and I happened upon their Paris location while out walking the streets enjoying the beauty of the city. My wife stopped as a piece of jewelry caught her eye in the window display. She admired it for a while and we eventually walked away. As we walked she kept talking about how beautiful the ring was and I did agree. It was quite stunning! Once I convinced her that I would like to buy it for her, we were quite a distance from the store. It took a good hour for us to actual find it. We were in a bit of a panic as it was getting late in the day, it was our last day in the city and were concerned that it might have closed. As luck would have it, it was still open. We were invited in and were so pleased with the service that we received and overjoyed with the purchase we made. Even with the language barrier with the sales clerk, we don't speak French, we successfully walked out of there as the new owners of the ring my wife fell in love with. Highly recommend this organization for your fine jewelry purchases. The quality is outstanding!!

I had my engagement and wedding rings made by Soann in February 2017. I recommend 100% for quality,…read moreservice and price. Not only my rings look amazing, but also the service and follow-up was perfect from the quoting phase to the delivery. During the design process, I was given a lot of advise (which I needed - although I had a precise idea of what I wanted, there were some technical points that I wouldn't have thought of). Everything was made in time, according to my wishes. I discovered Soann online and have already recommended it to friends and family. If I needed to have another jewel made, I would definitely have it made again by Soann. J'ai fait faire ma bague de fiancailles et mon alliance par Soann en Fevrier 2017. Je recommande 100% pour la qualite, le service hors pair et le prix honnete. Non seulement mes bagues sont magnifiques, mais aussi le service et le suivi tout au long du processus (du devis a la livraison) ont ete parfaits. Pendant la phase 'design', Soann et Stephanie m'ont donne de tres bons conseils (je savais ce que je voulais, mais il y a es element techniques sur la solidite, la praticite quand on porte la bague au quotidien... auxquels je n;aurias pas pense sans eux). Tout a ete fait dans les temps et le rendu final est en ligne avec ce que je voulais -mieux meme ! J'ai decouvert Soann Joaillier sur internet et l'ai deja recommande a des ami(e)s et a des personnes de ma famille. Si je devais faire faire un autre bijou sur mesure, je le ferais faire par Soann.