More Cons than Pros when we stayed for three days and 2 nights (12/26/24 to 12/28/24)
Pros: Beautiful facade, nice beach. Lots of photo opportunities.
Con #1: When we got there at check in time, our room was not ready... we finally got a call that our room was ready at 5pm. So we went back to the reception area, to check in officially... when we got to the room it was disappointing... a standard room at a holiday inn express looks so much better! Then at 6, in the middle of dinner, we got another call from the front desk saying that we were given the wrong room. So We cut our dinner short and was like "Ok, maybe the premium room we booked would look better." However, when we went back to our room so they can move us, we waited for 30
mins but no one came. We called them and they said to keep waiting, but an hour past and we were still waiting... called again, they said someone was on their way... 2 hours later we were finally
moved to our premium room... BUT, to my disappointment, it did not look any different than the first one. We let them know they cheated us hours into our reservation since we didnt get to maximize the beginning of our check-in and stay, and they told us to write a letter. No effort to make it right at all... i dont blame the employees as they are probably just doing what management tells them to do.
Con #2: It was obvious that the whole facility is still a work in progress, but the "work"
in progress I hope should also include upkeep. The water in the shower takes a long time to warm up and the fixtures in the bathroom are falling apart. Breakfast buffet was meh... like sautéed cabbage, and sauteed canned tuna with onions as part of a buffet line up? What is that?!?
Con #3: You can freely roam around and see some of the houses that are still being renovated.... BUT, it is a safety hazard. There's no caution tape, and no warning signs. So be careful when u roam around the houses with your little ones.
All in all, the place is overrated, and I wont really recommend staying the night.... while the day tour is also pricey, it would do if social media pics is what you're looking for. A repeat visit is not something I foresee though.... employee hospitality is one of a kind because Filipino hospitality is unparalleled.... but until they offer more of an experience (especially for the price they charge) versus just the facade, i don't foresee a repeat visit. For the price they charge to stay, I expected so much more! Even to convert it to foreign currency, the place is expensive, however, i dont think the vision is living up to what they offer. You can find better looking places to stay with same quality beaches nearby but minus the ridiculous price tag. read more