So you should go to the website (http://lasermonks.com) to read the whole story of this business because I can't really do it justice here. In short, you know how Cistercian monasteries have since they began always supported themselves by selling things? Well, if you didn't know that, they have. Basically every Cistercian monastery in the world sells something. It might be beer, wine, chocolate, eggs, coffins, furniture, or flowers. Lasermonks isn't too different, except that instead of selling something they grow, they sell toner cartridges. That's right; you can support a Cistercian monastery by buying ink for your printer. In case you don't know, Cistercians are the ones who pray a lot. You've probably never seen a Cistercian unless you've been to a Cistercian monastery. Thomas Merton was a Cistercian (a Trappist, technically), but he was a rare Cistercian indeed. So back to the service. I've ordered replacement cartridges from so-called green distributors before. They had been cheaper than buying the real thing at Office Depot, but I was always skeptical of the whole recycled aspect, as what I usually got was a newly packaged, knockoff version of the original. I expected the same when I ordered from Lasermonks, so I was pleasantly surprised when I opened the box and found that the cartridges were, indeed, recycled cartridges. So in addition to saving money, you're actually preventing old cartridges from ending up in the landfill. In terms of sustainability, though, each cartridge came with an added piece of plastic that did not look recyclable. Boo. So why buy from Lasermonks? Well, you're saving money over buying brand-name toner cartridges from your local office-supply store. You're also making use of recycled cartridges. Oh, and you're supporting Cistercians. That's cool too. My favorite part of receiving the cartridges in the mail, though, was the nifty postage-paid bags included. I got to send off my old ink cartridges for free. I didn't have to take them anywhere. I just sealed them and dropped them in the mail. Fun. read more

I place a order with them and never received it. When I would call the operator, she would tell me that I would receive my product the next day, via priority mail. After a couple of calls and no product, I ask for a refund. i was told that I would receive my refund that night. 4 days late I call again to tell the operator that I still have not receive my refund, she got up-set with me, like I did something wrong. The operator then placed my refund in the system and sent me a confirmation email. Laser monk service is the worst. read more

Purchased a printer cartridge (black) for HP printer in July 2009. Maybe had run through 200 prints, then started having problems. Called their Customer Support line and they replaced the cartridge free of charge (6 month warranty period). However the replacement cartridge also was defective, or at least was not accepted by my printer. So in my case I won't be purchasing any more printer cartridges from them. PS - Took the original HP cartridge to Walgreens and had it refilled and it's working fine now. read more

These people are pretty disorganized. A week after I received a full refund, another item arrived from Lasermonks. Another item I didn't order! Then, in early December, six weeks after the refund and 11 weeks after I placed my original order, another box arrived, with the rest of the items missing from my original order in September. They have no idea what they're doing, and they're very unpredictable. I'd already replaced the cartridge's at a retail store, since I needed them a long time ago. read more

I've ordered regularly from LaserMonks over the last few years, and had good service. In september, one of the cartridges I received did not work. I got an RMA, but they said (after I emailed and called multiple times) to keep the bad cartridge -- that they would mail another. After several months of nothing received and no response to calls or emails, I finally filed a complaint with the BBB (after warning LaserMonks a month earlier that I would do so if I didn't hear from them). The BBB got no response to the complaint either. So, I'd avoid them. Love the story, liked their cartridges and prices, but something has gone awry. read more

3 -4 good experiences with these people but the last attempt at ordering and not receiving merchandise has been....frustrating. That is the G rated version. Apparently they are going through a transition on their supply chain and I had to order locally to get what I wanted. Love their prices but lately the customer service leaves alot to be desired. read more

I found out after I placed my order that the cartridge that I ordered would not work in my printer. Emailed customer support asking to change the order before the item shipped they refused to change the order and shipped the wrong item. read more

I too failed to receive an order placed on Jan 29, 2011. Phone service to find out the problem was non-existent and I did not receive a reply to my email asking the status. This is unfortunate since I would have rated them 5 stars for my previous orders. read more

Hi I need help. On March 2011 I ordered ink from lasor monks but I never received any thing. There site is under maintenance and the phone number is not correct. Can some one help me or where can I call them or write to them for my order or my refund. read more