We are not a very prosperous town. (Westwood) There are those of us who work to pay our bills and often times through the Winter months fall short. When we finally have the opportunity to catch up, our needs for simple things like power in our homes take first priority. Unfortunately, we then get nailed with a deposit that is more than we can afford on top of our monthly bill making it close to impossible to reach before our next bill comes up. I am appalled by this treatment that from what I have determined from speaking to other customers is not based upon a decision made equally but upon employee discretion or for lack of better words "A popularity contest" Such assumptions may be false but from what I see, there is nothing proving otherwise. Please correct me if I am wrong. It has been difficult keeping up with your standards. Every time we think we are ahead, we are knocked back down with another nonrefundable fee that sets us back all year long it seems. I am aware that if we are ahead for that year the whole time, we get said deposit back, however, how is that even possible when we are made to be behind in the first place with your egregious charges. I am told there is nothing we can do about it and are at your mercy. My question is, what country do we live in that this sort of unfair treatment is even allowed? This correspondence will likely be ignored and regarded as none other than a rant from a disgruntled customer. I am going to forward it to other social media outlets because I don't feel I am alone in this. I have lived in other places in this country where behavior such as this is unheard of. It is not right. My hopes are there will be enough of us fed up that maybe it will change. I don't expect it to for my personal experience, but I am confident it will for others. Sincerely, A Disgruntled Customer read more