Very big thank you for understanding my situation! For hearing my concerns and my suggestions. I was pleased with visit and don't feel overwhelmed. Front desk is great! read more

We have been coming here for many years and all of the vets in that time have been friendly, caring thorough and accommodating in caring for our pets. Highly recommend! read more

We got scratch pay to have our dogs teeth pulled, 1000 dollars, and we're told the vet died, so they canceled appt. Was canceled again and again, as we kept paying off bill. Found out they already took the money without services being rendered, now we can't get the money back. They want us to come back, but no way. read more

Was a client for a long time when Dr. Bob was there. He was a very good vet, and a kind man. Truly cared about the animals. Unfortunately he passed away and his baby mama, Annette, is now running the show. Now I know why he passed away, to get away from her. If I had to deal with her I would slit my own throat with a broken beer bottle. Quite possibly the rudest, crudest, most disrespectful human I have ever met. She only cares about 2 things, dollars and donuts. Patient care, respectfulness, and treating both clients and her employees with kindness has never entered her mind. I wouldn't take my lab here if this was the last animal clinic on the planet. A once nice place run into the ground by a greedy narcacist. We will miss you Dr. Bob and pray that your in heaven, because dealing with Annette, you surely were in hell! read more

This office has been absolutely amazing to us and our dogs. The girls in the office, the assistants, techs, and doctors (including the newest vet Dr. Meredith) have always taken the best care of our pups and us. They have accommodated emergencies with our dogs and our daughter's pup. They are efficient and professional but also down to earth. We just recently had our pup neutered, experienced one emergency, and then an even greater emergency wherein he tore out all of his stitches. This office was able to address each of these issues with expedience and care. Thank you for taking such good care of all of us! read more

Quite possibly the least responsible, least caring. Absolutely no respect for the sensitive nature of their services. I was disgusted at the behavior of Annette, other staff my calls were passed on to. Months gone by and still problems. A half hearted apology is not good enough. You need to provide the services promised. These are peoples loved ones. They have a value beyond money. It is sad to see that your staff has no understanding of this and little respect for those who come to you. I would advise others to travel a little further to seek competent care. read more

I moved up here from the Bay Area where there are veterinarians all over the place, including specialists. I have three old dogs, one is diabetic and had been licking his foot constantly then for about 3 months. The vet I had before I moved thought it was a broken toenail and clipped it but it did not stop the licking. Dr Nelson looked at Gus and thought he may have a cancer/tumor in the toe, recommending that the toe be amputated and a biopsy done. Biopsy came back with either a high grade sarcoma or melanoma--either have a terrible prognosis. Dr Nelson recommended that I take Gus to a specialist but this was the middle of winter and there really is only one chance for dogs with this to survive--that the surgery got all of the cancer and that it had not already spread to other areas which both were notorious for doing very early on. I decided to make Gus comfortable and wait--the margins were good on the biopsied toe. Generally even non diabetic dogs don't live but six months max if these cancers are not removed but it has been over a year now, Gus is maintaining his weight on his insulin and special diabetic diet and shows no sign of a cancer. Can't recommend Lassen Veterinary Hospital enough. (You would think that a dog who had parts removed would not like going to a vet afterward--nope, he loves going and I often take him along when I pick up his special diet.) read more

Lassen Veterinary Hospital - Veterinarians Near Me - Susanville, California

Just called about an emergency visit(3:30pm)was told to go to there other office 80 mi further, I already live 40 mi away from the office I called. I GUESS, just me, but maybe she would live long enough to make it and if not SORRY. We as patience are there for the Vet, not the Vet being there for us. If I had come in for a routine visit and an emergency came in I would gladly and proudly have given up my place to help someone and there Bud. I think everyone with a pet would do the same. read more

Sorry to say this, but the front desk staff are very rude. Doctor Bob is wonderful, but his staff are not. I had heard this before about his front staff, but I kept an open mind, but then experienced the rudness myself and then to others waiting in the waiting room as well. I have since found another veterinarian practice in the same area, and am very pleased. Politeness goes a long way in my book . Doctor Bob really needs to re-do his office staff so that it is more a pleasant atmosphere to clients. read more

when my dog became deathly ill I had no choice but to take him to this veterinarian. They were the only veterinarian Clinic within a hundred miles that provided blood work. It turned out that he would need ongoing treatment. Then after we were able to get him out of the woods and on the road to treatment my bill total close to $2,000 and is still rising. The office staff was for the most part polite and kind. The doctors that we saw were helpful as well. But one member of the staff at this office and one at the Chester office we're consistently rude despite the fact that I have paid well over a thousand dollars of my bill in the last 2 weeks since this has started. Today I needed help and they refused to help unless I was able to pay for that service totaling over $100 today. Despite the fact that I paid an additional $250 on the bill just yesterday. When I spoke with their Chester office it was discovered that all of the office visits in Chester we're five dollars less then the office visits in Susanville. But I was being charged the extra $5 no matter which office I visited. The lady in the Chester office simply replied that she didn't have time to argue with me. This has been the regular treatment that I have received in regards to my bill. Nothing but rudeness and snippy attitudes. I am simply trying to save my dogs life. Now, I want to be clear that the other staff and the veterinarians has been nothing but kind, and helpful even so far as the doctor who owns both practices trying to give me plenty of time to pay my bill but being rudely told by one of these women that no I had to pay it now , it is simply these two women that run the financial ends of these offices, which I believe are mother and daughter, that are rude and inconsiderate and most of the time. You would think that a person who managed to come up with well over a thousand dollars in two weeks just to pay them would be treated with a little bit more respect and dignity. I wish we had more options but there is only one other veterinarian within a hundred miles and he simply doesn't have the facility to deal with this kind of case. If I had any other choice I would take it. Sorry for such a negative review to all the people that were kind and helpful I do appreciate you. read more