la dueña es una persona que no sabe respetar y no deja hablar!! es verdad que tiene vestidos muy lindos le hice una orden sobre un corsage y me hizo algo que no quería y yo aún así lo iba a llevar y cuando le dije sobre lo qué no me gustó se enojó súper feo y no me dejó hablar para nada y yo le dije qué me dejara hablar y me grito de que no lo iba hacer y me regreso mi dinero sin yo decirle algo malo!! le gusta faltar el respeto pero cuando una quiere darse su lugar ella se enoja super feooo!! read more

See all

Sylvia our sale representative was very knowledgeable, helpful and very instrumental, in the planning process of our granddaughter's quinceañera. They have great selection of dresses and accessories etc. The prices are competitive. Parking can be a real challenge. I would advise, you research and have a planned budget. read more

I accidentally found my dress at Latin Bridal. I was bride on a budget and was struggling to find dresses in my size with in my $1000 budget. I happened to be in the mission neighborhood for a birthday party and walked by Latin Bridal. I saw all the beautiful dresses in the window and was intrigued. After the birthday party brunch down the street at Foreign Cinema I went back to the store and talked with Sylvia and she was so helpful and after looking through some of wedding dresses in store and in the books they order from I made my appt to try on dresses. I tried on a few dresses and I finally found Stella!! And I had that moment every bride to be wants to feel and yes said "Yes to the dress"! Not only was under my budget but after alterations it's was still under my budget. All of the staff were extremely helpful and could not be more pleased my experience. read more

See all

The ladies were very pleasant helping my daughter pick out a prom dress. We set a budget and looked through several catalogs. They ordered a dress and it came within a few days. It was really cute and fit perfectly. Not inexpensive but worth it. They do have some dresses to try on but seems to be mostly dresses to order. I walked in once in the middle of the day and the second time made an appointment for the fitting. read more

Truly fantastic customer service i found a dress that I loved and they helped me try on my dresses to

Stepped into Latin Bridal for a Tuxedo Rental. The service was friendly and I was impressed how they handled my party along with others stepping through the door. My tux was affordable and worth the trip into Latin Bridal. read more

I dropped in with no appointment and Silvia helped me with accessories for my wedding. She was super friendly and let me try on the accessories and even FaceTime my mom to get her opinion. There were lots of options - beautiful crowns, headbands, and combs. I also chose some earrings and a necklace. I honestly was going to order my accessories online, but I'm really glad I stopped by here, it was nice to be able to try my headpiece and some jewelry at the same time and have it match. Also, seeing it in person is super helpful. Silvia showed me other pieces for the wedding ceremony that I might go back and get. If you're having a Catholic or traditional wedding she really does have everything. read more

After 2.5 years working with Sylvia and the staff of Latin Bridal we were finally able to display her custom gown at her Sweet 16!!! Sylvia was absolutely amazing and created a one of a kind gown for Our Sweet 16 that was absolutely classic yet unique!!!! From Sylvia dying the gown to the altercations our guest were in shock by how beautiful the gown was! Best selections of tiaras/earrings/ and bridal belts her gown was a dream! Our Damas also looked phenomenal in their custom dyed MoriLee gowns! Thank You Latin Bridal! read more

Latin Bridal - Bridal Near Me - San Francisco, California

I have been in San Francisco since I was 14 years old. I came from a small town up past Stockton California of about 1070 people. I watched movies made in San Francisco and always idealized Latino culture because it's beautiful and collective in regard to family. This store is just so beautifully orchestrated and set up. I am always admiring the dresses in the windows and the time that they take to put together the displays for window shoppers. The family that owns this business is so nice and the lady in charge who helped me pick out my wedding dress found a light pink one with pearls that were so beautiful and someone tailored it for me for a very reasonable price. I fell in love with this man from the mission and he was my prince charming until he passed away last year, but shopping at this particular wedding dress store really help to fulfill my dreams of the perfect wedding. My step sister Reina just from Mexico and had a beautiful quinceanera, so I wanted something similar for my wedding dress so I got a ball gown Petticoat and a tiara with pearls and it was just such a beautiful dress and tiara. I recommend this particular wedding dress store because it is a local store here in the Mission District and would be going to support our neighborhood and the customer service is spectacular. read more

Worst place to get a dress. First the dresses are beautiful but the customer service is super bad won't recommend this place .

Well i drove all the way from Sac to SF to look at prom dresses. Found this store and when we followed the map directions it took us to a closed location, we had to get out and look at the sign on the door for the new location. When we got there the lady was very rude she was making excuses for us to not try on dresses stating she had appointments, my daughter was telling her we are from sac and just simply want to try on dresses. Then she says oh well i have appointments but you can make an appointment and pay $35. I felt like the scene from the Selena movie with the white lady telling them they cant afford it! It was rude and disrespectful we are mixed with Mexican and African american and she totally made me feel like it was a racial thing her store closed at 6 it was 5 no one was coming for an appointment! Its in a bad neighborhood and she had her nerve to not allow a teenager to try on prom dresses. Horrible customer service! read more

They don't even deserve 1 star. The owner is very rude and even her Own employees notice . They're ready to lie and steal your money aka the owner . Very bad business & over priced for the way you're treated. read more

Not sure how people can post negative reviews on here, especially towards a business that has been a pillar in the Latino community. I have had the pleasure of knowing the owner, Señora Silvia, for several years now. Personally, she is a sweetheart and is extremely attentive to all of her customers, especially those that are on a tight budget and are searching for the ideal dress or tuxedo for their daughter's quinceañera or very own wedding. If anyone here wants to post negative comments then you'll have to deal with me. I don't tolerate bullying or false accusations on an honest business like Latin Bridal. Silvia is a hard-working Latina, and she is a living example of a business owner that has worked diligently to keep her doors open in a city where gentrification has forced other Latino owners to sell their very own businesses. As a male Latino, born and raised in San Francisco, I support any Hispanic business that is honest and trustworthy. Señora Silvia has the best selection in dresses, tuxes and other garments for any special occasion. I would highly recommend this business to anyone. Having personally used Latin Bridal for my wedding back in 2018, my wife looked stunning in her dress that Señora Silvia ordered and made altercations on. read more

I just wanted to thank Silvia Latin Bridal , I have always had a great experience there ! My sister got her Quince dress there many years ago , I hoped one day to have a daughter so I can experience planning a Quince for my own daughter ,so when my daughter was born we were so excited and laughed and said one day she will have one . As years went by we started planning and she was in a Quince and I went to Latin Bridal to try on her dress .. I was so excited but nervous and we started asking Silvia questions when should we start planning..what would we need ..She was beyond helpful and gave us so much advice ! So I knew we found the place I would return to start planning our daughters most important day of her life.. When we started I felt the excitement and Silvia treated us as if it were the first Quince she has done , you could see in her face she was happy for us and knew it was the only time we would have this event for she is our only daughter . We not only had the upmost best service but it felt like she was a family member, I never wanted the day to come or end we had the best time planning it , Omg we got every dress at her shop , from the Madrinas , little girl, the whole court , she even rented tuxedoes to match the theme , this is a one stop shop!!!! She has so many beautiful treasures to make your day beautiful from not only head to toe , but pillows , jewelry,glasses, jewelry holders, I can't even go into detail and amazing everything turned out !!!! It was truly one of the best experiences of my life and I will forever be grateful ! We will always come back ! This is definitely a one of a kind shop !! read more

i brought my daughter to look for a prom dress on Monday. We found the dress and alterations had to be made. We were told to pick up the dress on Friday that it would be ready to go altered , steamed and everything. Well we arrived Friday at 4:30 like we had been told and not only was the dress not ready but it hadn't even been started with the alterations. The lady/owner apologized and said they were so busy that the dress would be ready in 3 hrs. We were clearly upset, and we were not able to wait around 3 hrs so I told her we'd be back on Monday at 4:30. She again apologized and said she's going to give my daughter earrings and that she'd take care of her not to worry. Well we arrive Monday at 4:30 and the alterations were done but the dress was not steamed yet. To make things worse she said " oh and I know why the dress wasn't ready because it was meant to be picked up on the 18th" which was clearly a lie. My daughter was NOT given earrings or anything. Very unsatisfied with the customer service. Learned a huge lesson .... never pay in full ahead of time. Paid over $400 . read more

Latin Bridal is amazing!! I had to find a quince dress and i am very very picky but i have only 3 months left. I found my dream dress in less than an hour and the woman helped me so so much! She knew how difficult it is to have a huge dress in a small fitting room, so she was very helpful. I don't understand how this amazing place has such negative reviews but people these days get offended by anything, and if you had a bad experience, it was most likely your fault. read more

Again, these are Frauds. Her response is all lies and the dress that they claimed needed to be altered actually fit perfectly. They were just holding the dress hostage days before the wedding because they thought we'd have no choice but to pay the extra money. They yelled at us, called us names, she tried to turn my fiance against me for calling them out on their bs scam. Literally the worst business in San Francisco. Enjoy being terrible people that try to take advantage of newly weds and ruin their wedding. Awful people, laughable looking back. Have a nice day read more

This place was my daughter's savior!! We got her dress here a week before her quince and it was beautiful. Silvia was so nice and so helpful!! I don't understand the negative reviews. You must've done something wrong then later wanted Silvia to fix your sh_t or something. Plan accordingly and you won't have to be such a rude customer!! anywho, I love this place...love the dress options and customer service. read more

A friend of mine was looking for a place to buy her daughter a Quinceañera dress, I told her that I would keep my eyes open for place in San Francisco so that she wouldn't have to venture too far. I remembered seeing these dressed in the boutique while riding the bus, so I told her to check it out. She checked it out & told me that they also sold nice wedding gowns, but I already had bought mine, so I wasn't too interested in going to look for another gown. On my way to an appointment, I bumped into Latin Bridal and decided to go inside and check it out. I was greeted by a gentleman at the counter and he eagerly pulled out some magazines so that I would see the types of wedding gowns they carried, aside from 1000 they physically had in the store. A family member of mine is getting married next year, so I figured that I would look through the magazines and let her know what I thought. I couldn't believe the name brand selection that they carried, so I immediately called the bride to be and her set up an appointment. Her appointment was the same day that I picked up my wedding gown, from David's Bridal in Colma, it had been bustled and was ready for my wedding next month. After she tried on a few beautiful gowns, I couldn't help but be a bit jealous and unhappy with my previously purchased gown at DBs, so I asked the owner is she had a time for me to try on a few dresses, she did, and after trying on 3, I found the dress of my dreams from Maggi Sottero & purchased it; the other bride also purchased her dress the same day!! I had the best customer service at this boutique and the lady helping me was very knowledgeable and helped me choose a gown that would flatter my body. You can also get all of your other wedding needs here such as decorations, and accessories (jewelry, veils, rosaries, etc.) Ladies, don't be fooled with this boutique, it was the best find for me & I intend on letting as many others as I can not to waste their money on kick off dresses, when they can pay the same price as this boutique for beautiful and name brand wedding gowns of their dreams!!!! I can't wait to be a bride next month, because now I feel that I will look like one!!!! As for the DB dress, I'll be participating in a photo shoot for trash the dress!!! read more

Silvia was the sweetest soul! She handmade this BEAUTIFUL mantilla veil for me to send over to an aunt of mine who is getting married next week. I came in there desperate and last minute but her and her staff worked with me and gave me exactly what I was looking for, and treated me like gold. I recommend this place for anyone looking for any type of wedding or party clothing/accessory. They literally have everything there! In an area that has so much Latino culture and background but that has been going through a hard dose of gentrification she keeps our traditions and practices alive! For that alone I salute and support her. Again,Thanks so much Silvia (if you ever read this)! read more

I don't know why the reviews on here are so bad.. kind of makes me sad. Silvia was beyond sweet to me and my mom. Coming from Sacramento i think it might be the San Francisco attitude? We were even able to have a civil conversation about religion. I plan on coming back for more things for my wedding, I'm all about customer service and she was definitely the nicest person I've met in the wedding market. read more

The owner of the shop shouldn't be helping costumers, she made me feel hopeless about my wedding dress and didn't help me find anything I was looking for.. it's been one of the worst customer services experience in my live. Waste of time! read more

If I could give NO star to this store, I would. Bad customer service. For the woman who works there. She ignored the customer. I was looking for a wedding dress but since she ignored me. I just walked out. There are many places where I can find pretty dresses and the most important thing is with a better customer service. read more

WORST PLACE TO SHOP FOR DRESSES. I read the yelp reviews and thought the store couldnt be that bad, so I decided to check it out. YELP REVIEWS ARE TRUE. IF A STORE GETS A BAD SCORE.. DO NOT GO TO IT! First, when I got there the owner wouldnt let me DECIDE on what I wanted. She chose the dresses she "thought" I would like. HORRIBLE DRESSES. Finally, when I found a dress, they didn't have it in the store so the owner told me it would be at the store by wednesday or thursday of the same week. My prom was on friday of that week and I really liked the dress. I paid $400 for it and the owner said she'd call me the next day. She didn't call me. I didnt mind at the moment. I called on wednesday to see if the dress was there. After calling more than 10 times, one of her workers answered the phone and told me they had NO ORDERS with my name or my mom's. He said to call again..and I called another 10 times and they didn't answer any of my calls, until I used my friend's phone. The dress wasnt there. Next day, same story. So I asked for my money back. I LEFT LATIN BRIDAL THE DAY BEFORE MY PROM WITHOUT THE $400 DRESS I PAID FOR. In conclusion, HORRIBLE HORRIBLE STORE. read more

Came here to buy my dress for my sweet 16 . People warned me not to come to this place but when I saw the dress I fell in love . The day of my sweet 16 the diamonds or crystals that were holding my dress were falling off I was so upset . Then when I went back and spoke with the owner SILVIA she blamed me that I stepped on my dress and that's why it fell off which was BS . Like how the hell did she know when she wasn't even there . The owner SILVIA IS RUDE AND UNPROFESSIONAL AND DOES NOT KNOW THE MEANING OF CUSTOMER SERVICE . I don't understand how this individual still has this place opened . When I told my mom that I confronted my mom called the store to talk to her and said that she wasn't rude and she lied . read more

Latin Bridal had a nice selection of gowns and all sort of accessories. My daughter found her dream Quinceañera dress here. Although they offered dresses that could be ordered we opted for the one in the store which did require alteration. The owner was very accommodating and we settled on picking up the dress 2 weeks later. Her brother, who handles alterations did a great job on fitting the dress and eventually the matching bolero. Why 4 starts? Call ahead, multiple times for everything. We were told when we arrived to pick up the dress that our appointment had been cancelled and the dress wasn't ready. A decision made 20 mins prior to our arriving in San Francisco. After letting them know that I wasn't about to make a second trip from San Jose, I was told to come back in 2-3 hours. The dress was ready and it fit beautifully. They just forgot to measure for the jacket which I received by mail (also later than told) afterwards. read more

If I could give this 0 stars I would. The owner is very rude and doesn't know how to treat her costumers with respect. I wouldn't recommend this place for many reasons although we were obligated to go rent our suits their for a cousins XV. I hope to never see that women again or to even step foot in that place. read more

WORST COSTUMER SERVICE EVER ! Not only was she being rude to us but also to the costumers there. I was going in there to try on a prom dress but unfortunately I didn't even get to see them because she was to busy being rude to other costumers . I left and will NEVER come back . Glad to know there's better places then this . I've been here about three times and all the times I've came I've had the same problem but with the owner she's VERY RUDE. AS YOU CAN SEE THIS LADY HAS VERY BAD REVIEWS PLEASE DONT WASTE YOUR TIME THERE. read more

This place has HORRIBLE service! I went in to shop for dresses for my bridal party and the place was cramped and the people were unpleasant. The shop owner is very rude and speaks to you like you're a grade schooler. They said they would call with an ETA for my dresses and NEVER called. I always have to call them and for some reason or another, they are not able to speak with me. There are plenty of bridal boutiques in the city... Stay away from this one!! read more

If I could give a negative, this store deserves it. The break down is this, I'm a sophomore in college and my friend is a senior in high school. My friend and I went to find a prom dress at this store and the service was so rude! First thing when we walk in, I asked: "Do you have any dresses that my friend can try on so we can see the style on her?" Her reply is this: "No, we only have mail orders so one person from your school can have that dress." Okay so that sounds reasonable. As were looking through the magazines, she pulls out a couple more and says, here are the cheaper ones. And I'm in complete shock thinking in my head, "What does she think of us as, poor asian girls?" Alright so I let that slide and we continue looking at the magazines. As I'm browsing through one I say to my friend oh this is my dress I wore to prom, then the lady asks, "Where did you get your dress?" I replied on the internet or at Tanforan mall (I couldn't remember to well) then she goes no that's impossible, only my store has this brand which was La Femme. And i'm arguing with her like are you kidding me? Your really going to argue? She then says, "Your really outspoken," and my response is, "damn right i'm outspoken. I don't need you to treat people like there worth less than you." And she starts name dropping, calling me a BRAT, multiple times! And... That's when I blow up, I say to her, "As a shop owner, what makes you think you can talk to customers this way and act like a total bitch." Then she refuses our service and asks us to leave, well duh bitch! of course I'm going to leave even without you asking after your shitty service. She continues name dropping by calling me a brat and I leave with the last words calling her a complete bitch. DO NOT GO HERE, THE SERVICE IS SHITTY! Owner believes she is the most exclusive store that sells one of a kind dresses, she can't even speak english (totally unclear). Bitch, you must be shitting yourself, go online and there's multiple places that can get the same shit as you and if not better. Here's the website I got my dress: http://www.promgirl.com/ This website is 100 times better than your shitty boutique. And if you look they do sell La Femme dumbass! Trustful site for girls typing in dresses on yelp to find a dress store. Get it there. Proves the owner is a dumbass and thinks she is the total shit! Do not come here, I hope this review was helpful and hopes you don't go to her shit business, she'll look down on you if your not with a parent because she thinks your some poor peasant. THE END! Dumb owner! Shitty boutique! Crap service! Fuck the store. read more

Worst place ever went in to get my money back for my daughters quinceanera dress and she says they don't give money back ! Got into it with lady so we had to choose a different dress we didn't like ! Don't go to this place it's unprofessional rude, disrespectful and don't give a f#%^ about the customer . read more

Ordered some stuff a week in advance, they said it would be in by monday and they didnt even have it in by the saturday after. They ended up giving us something else but it wasnt what i wanted.. read more

If I could rate this a -10 I would. I went to order a dress for a quinceanera and at first the owner Silvia was saying that she could do miracles. The court of honor order cadet style all white two weeks before the event and on a Wednesday it was the try them on day. Well they go to school and have sports activity. 3of the tux were ALL wrong sized and not only that but 2of them were completely the wrong style. She said that all of the boys failed to try them on Wednesday and that there was nothing she could do. She blamed the parents and said they were not responsible enough. Not only that but she started arguing and screaming at them. I have never felt so embarrassed in a shop. Silvia is rude, unprofessional and treats her employes which are her son and brother like shit. She shuts them up and doesn't like to be wrong. The only person who is nice and very well mannered is a lady named Veronica. The alteration guy which is her brother is also nice but has no vote or voice as Silvia is always telling him to shut up. My recommendation is search else where. If you have no other choice deal with Veronica as she is more professional than the owner. I wish Veronica was the owner. Si yo pudiera dejar un -10 lo hiciera. La duena Silvia es una señora sin modales e educacion. Lo que Ella dice es "tipico Latino siempre déjà todo a ultimo momento." Ordenamos unos trajes de cadet y vinieron 3 el size malo y 2completamente diferente estilo. Silvia es corriente y no e gusta equivocarse. Se pone a gritarle a Los clientes y trata a Sus empleados que son su hijo y hermano mal. Los vive callando enfrente de Los clientes. La unica que ayuda es una señora que se llama Veronica. Yo les fecomiendo que NO VAYAN ahi. Si no hay opcion mejor hablen SOLO con Verónica. Ella si es profesional y MUY AMABLE. La duena deveria de aprender de Veronica Los buenos modales. read more

I've read a lot of reviews for this place and I came in thinking that it was the worst place ever, unfortunately, it is. I will never come here again. I was a dama for my friend's quince and the dresses were nice but the service was a bit iffy. They seemed very unorganized. Especially when it came to the suits. My boyfriend was my chambelan and all the other chambelanes pretty much got different tuxes (some had collars, some had half collars, they even gave one of the chambelanes a tie instead of a bowtie) they gave my bf ripped shoes and short fitting pants even though they took measurements. It was just not a pleasant experience. The people are nice but for a business, I would not recommend this place. read more

I just made a phone call to them and asked to give me a price on this one bridal gown. The girl was so unbelievably RUDE!!!!. I just had to hang up the phone without finishing my request... read more

Horrible service. The owner is very disrespectful. I'll never come here again. She doesn't let you try on a dress without an appointment just to see how it looks. A man who worked there came and helped us with it & after I had it on, she came yelling at him to leave that he wasn't supposed to be there helping us out. But whatever, I had already tried it on hahaha read more

My experience in Latin Bridal. My daughter and I started to look for her Quincellera dress The first time in January 2011, I walked in and out of Latin Bridal it was too busy and no one to help us. My daughter and I continued to look but could not find anyplace that would have a variety of dresses to actually look at, unless it was in a catalog. We where very discouraged and nervous because now it was only two months for the party. We decided to go back to Latin Bridal. As we walked in the owner approached us and asked us when was the party I told her in June. She asked what was our budget and I told her that it was moderate. She also asked my daughter what is it she had in mind. She brought out about three different dresses. The first dress was hideous and very cheap and the second one was too plain, the third dress was much more per tier but still nothing that my daughter had in mind. Then she brought us this beautiful Ivory organza with cut crystal embellishment on the top. I could see my daughter eyes open and it looked beautiful on her. We asked how much it was and WOW it was expensive of course the owner is a sales person so she gave us her sales pitch about her going to Chicago that night to see more dresses to buy and stuff like that. We told her that we needed to think about it since it was a beautiful dress but it was not exactly what my daughter wanted and it was double the price I was expecting to spend. My daughter and I had lunch and talked about it and we decided to buy the dress. The owner took my daughter measurements so they can alter the dress. When we went back to pick it up the dress it did not fit , they had not taken it in enough. The owner try to say that my daughter lost too much weight and that I was going to be charged again for alterations. I asked her to take her measurements again and she realized that the dress had not been taken in enough because my daughter measurements where the same. I am suppose to take the dress back three weeks before the Quincallera let see how that goes and the owner agreed not to charge me again for the alterations. So far I give it three stars because they have a huge inventory of dresses on sight and range from different prices especially for us Latinos that are always procrastinating. I will give my last review when I get the dress back. read more

My daughter and son are coming out in a quinceñera and had been told to go to Latin Bridal to get the boys suits. The day I go there to get my son measured, the guy at front just took down his measurements and said that was it. We did not get to see the suit before hand or anything, the gentleman was very nice and helpful, the owner was (what looked to me) in a personal conversation and did not acknowledged our presence. Then yesterday 4/25/13 I go to pick up the suit with a few of the other parents and kids are complaining that the pants are to short, another that the shoes don't fit. So instead of the owner, Sylvia, offering an apology for the mistake and a solution she starts to blame the parents and say "YOU didn't come in yesterday 4/24 to pick up the suit, you are irresponsible and it is not my fault!" then the parents responded "you took the wrong measurement" but not once did she say, until way later after everybody's yelling and screaming at each other, that the company had sent the wrong item. She tells the parents that they have to pay for the mistake plus the shipping and rush charges for the mistake because they did not come in on time to fix it. I think that as a business owner it is not right to place blame but to help find a solution. I got involved because we are a group and the situation will affect everybody involved. The rental agreement does not say anything about errors and they did not suggest anything either, as a business owner it's your responsibility to point these things out to your clients to avoid any ambiguity. Save yourself the stress and anxiety go somewhere else, there's a million and one other things more important for your event that you have to stress about. Spanish: Mi hijo y mi hija están saliendo en una quinceñera y les habían dicho que ir a Latin Bridal para obtener los trajes. El día que fuimos para que midan a mi hijo, el chico en frente de la tienda tomo sus medidas y dijo que ya estuvo. No nos enseñaron el traje antes de rentarlo ni una foto nada, el caballero era muy agradable y servicial, la dueña estaba (lo que parecía a mí) en una conversación personal nunca reconoció nuestra presencia. Entonces ayer 4/25/13 fui a recoger el traje con algunos de los otros padres y niños que se quejaron de que los pantalones son cortos, otro que los zapatos no le quedan. Así que en lugar del propietario, Sylvia, ofreciendo una disculpa por el error y una solución comenzó a culpar a los padres y decir "No viniste ayer 4/24 para recoger el traje, que son irresponsables y no es mi culpa!" Entonces los padres respondió " que, tomó la medida incorrecta? ", pero no una vez te ha dicho, hasta bien tarde, después de todo el mundo gritando y gritando el uno al otro, que la empresa había enviado el artículo incorrecto. Ella le dice a los padres que tienen que pagar por el error, más los gastos de envío y los cotos de prisas para el error, porque no vinieron en el tiempo para arreglarlo. Creo que como propietario de un negocio no es justo culpar sino a ayudar a encontrar una solución. Me involucré porque somos un grupo y la situación afectará a todos los involucrados. El contrato de arrendamiento no dice nada acerca de los errores y que no sugiere nada tampoco, como dueño del negocio es su responsabilidad de señalar estas cosas a sus clientes para evitar cualquier ambigüedad. Ahórrese el estrés y la ansiedad de ir a otra parte, hay un millón y una cosas más importantes para su evento que hay que destacar sobre. read more

My worst experience ever!!! Let me tell you why: 1. I called a couple of times to find out if they had the dress I was interested in. Both times they said yes. So I scheduled an appointment for two days later. When I went there she told me someone had purchased the dress the previous day and it was my fault I didn't call to confirm the day I was coming. (Who buys a sample dress anyway?) 2. Everyone was so rude: I was rudely told to wait for 20 mins even though I was in time for my scheduled appointment. While I was waiting another unhappy customer was complaining about how they ordered the wrong size of dress for her and they were screaming back at the customer. Everyone behind the counter had rude things to say. Totally unprofessional! 3. While I was watching #2 above unfold, one of the employees came up to me and quietly whispered to me that the owner is not trustworthy, and to be careful if I had to purchase anything from her. 4. In spite of me being visibly upset about my wasted trip to the mission, NOBODY apologized. I was mad inside, but did not raise my voice or use any inappropriate language, and I think I deserved an apology. I still cant get over how rude and unprofessional this business is run. read more

VERY RUDE & WORST CUSTOMER SERVICE EVER!!!!! If i could give this place and Silvia a negative star i definitely would! Silvia didn't even have the decency to apologize for the inconvenience I went through. Bought a dress for my daughter that needed an alteration and we agreed upon a date for a pick up. I got there at 3:45pm and it wasn't even done, then Silvia said it'll take 30 minutes to fix it and then 30 minutes later it's still not done! You shouldn't be running a business if you don't know how to keep an agreement! Very rude and unprofessional !!!! read more