Visited on a Friday afternoon. We were looking for a casual bike for my husband. Most bikes did…read morenot have prices. Found one that he liked and in the price range we wanted to spend, but they didn't have one put together in the color he wanted. They said they could have it done by the next day, Saturday, or Monday at the latest. No call Saturday or Monday. My husband called Tuesday and it still was not ready; he asked for a refund and was told they would need to check on it. No call back until Wednesday to let us know it was ready and offered to deliver it. We told them no, we want our money back. Their response, "impossible, we cannot give a refund".