I received excellent care at this clinic, and am happy to recommend Laurel Fertility to anybody who is experiencing infertility or seeking to grow their family via IVF. Of all the options in SF, I'm so glad that I went with Dr. Smikle in part because he's an amazing, empathetic, friendly, and super knowledgeable specialist, but also because the experience felt much more personal and hand-held than what other clinics had to offer. When you're going through IVF, there are a lot of factors to consider like getting PGA testing done, storing eggs or creating embryos, getting biopsies/tests done on yourself, and managing a lot of medications that are time-sensitive- but none of this felt overwhelming while I was a patient at Laurel Fertility. My friends' experience at larger clinics and teaching hospital clinics sounded very impersonal, where they would receive (good) care but from lots of different practitioners (rarely the same one twice) and they weren't able to develop a 1:1 relationship with their doctors or nurses/phlebotomists. However at Laurel things were different, and you get to know your doctor as well as the clinic staff over time, and they really root for your success. The staff are there to comfort you when things are stressful or difficult, which is unfortunately a pretty common feeling when you're going through infertility treatments. It was truly an amazing feeling to 'graduate' from this clinic after a successful embryo transfer, and I'm thankful to Dr. Smikle and the staff at Laurel Fertility for their compassionate and professional care. read more

The process is ok , more or less decent but they stole my money . I paid cash for an initial procedure that was then covered by my insurance . I submitted to the company 2x my carriers invoice showing they paid Laurel and have yet to get my money back , the reimbursement . They told me various stories about we will call you back after we review. It's been 90 days ! read more

I feel obligated to write a review because I had such a negative experience with Laurel. I stored eggs here in 2019, and last year I was charged $5,500 for one year of storage!!! I reached out and they said that was "normal" and that their cost of storage goes up after 5 years to $5500. For context, I store eggs at another fertility clinic (where I personally had far greater success than Laurel) and my cost is 12% of that (~$650) and the cost went DOWN over time versus up. This billing practice is predatory. They don't proactively tell you about the price increase nor guide you on how to move out your eggs to long-term storage or elsewhere until you get hit with this insanely off-market storage cost. Given these predatory business practices, I would never recommend Laurel and want to active warn folks to find another clinic. read more

I couldn't be happier with choosing Laurel Fertility Care to help grow our family. The staff are professional, knowledgeable, thorough, and kind. They explain everything to you and answer all your questions and concerns. I am beyond thankful for the quality care received and will be forever grateful for everything they did for our growing family. read more

We've been patients of Laurel since 2019, and it's insane for me to even think of how long we've been there. We were "this is taking a long time to get pregnant but maybe we're just not trying hard enough" in DENIAL folks who "let's just freeze our embryos just in case" turned into a many year journey of infertility treatments to grow our family. We are so blessed and so grateful to Dr. Smikle and our main nurse Kat for all these years of support. We weren't an easy case at all, from my being a traumatized needlephobe hard stick that needs plenty of time to hyperventilate and get distracted from the medical assistants and nursing staff, all the way to Dr. Smikle personally getting my blood... on multiple occasions... To coordinating an out-of-state start-up for reproductive immunology opened (Pregmune by Dr. Andrea Vidali) for my assessment and their interpretation.. To answering all my anxious research throughout the years of all the extra "add ons" that may or may not actually help... To the extended monitoring to 8 weeks because we had a subcorionic hematoma... We are eternally grateful. Our son just turned one year old and we are just flooded with memories of our journey that got us here with the help of Laurel Fertility. read more

called and setup an appointment and got rescheduled twice. ended up going with someone else because the disorganisation and lack of professionalism was glaring- not qualities you want when putting your life in someone's hands. read more

Horrible clinic. Save yourself and don't go here. Worst patient care! Poor communication. Unprofessional and impersonal interactions with doctor Smikle, consult with him felt rush. His approach with my infertility and history made me feel belittled and made me believe there was no hope for me. As a fertility clinic, you should be more mindful of patients feelings as this is a sensitive topic. Going to this clinic was a waste of my time and money. read more

Absolutely wonderful experience from start to finish. The Laurel Fertility team from Dr. Smikle to each nurse and front desk we worked with along the way, was incredibly attentive, patient, and supportive every step of the way. They took the time to explain everything clearly, answer all our questions, and always made us feel heard and cared for. What stood out most was their blend of precise science with genuine personalization--they truly tailored the process to our needs, and it never felt like a one-size-fits-all approach. We felt in expert hands the entire journey. Grateful beyond words! read more

Words cannot express how greatful me and my wife are to laurel fertility The San Francisco and Modesto team are the greatest! dr sminkle and leslie are The absolute best! They never gave up on us and they were always there if we had any questions, they made all the procedures and ultrasounds very comfortable. their staff was absolutely amazing especially in the Modesto office every single nurse in there gave there absolute best to us and it was awesome. Thank god for laurel fertility we now get too meet our IVF baby in 2025. -andrina&ursula. read more

I struggled with the review here as we have been coming to the SF office for over 10 months. Dr. Smikle is very kind and I never felt rushed. His nurses are super responsive. However, I travel 35 min into this office and they are never on time - I often will wait 1hr + in their waiting room, without an update or apology. The lack of operational efficiency is truly baffling. and mind you, the office doesn't have any music, water -it's bare boned. In particular, on both of my transfer days, I had to wait over 95 min from when they asked me to be here and that's unacceptable. The team needs to proactively call and advise for those who work and need to arrange child care. Asking a patient to have a full bladder and arrive at 11am and then tell them to "relax" before the transfer, yet its' 12:08 now and I was told it would be another 30 min is wild incompetence. Irrespective of the result, I wouldn't recommend given every appointment has been wildly behind schedule. They are happy to bill out but should be adjusting their fees to compensate for the consistent delays. read more

Best fertility care around! From the very begging, Laurel Fertility has gone above and beyond to ensure we are comfortable, and respected. They will answer any question you have. Everyone in the offices are amazing and kind! I'm glad I put my family's future in their hands! read more

Laurel Fertility Care - Our little boy! All thanks to Laurel fertility! - Fertility Near Me - San Francisco, California

Absolutely, positively, terrible. Please please don't go here. My wife and I started our fertility journey here and decided (after we had already finished sperm donation with our donor) to move elsewhere. Terrible with billing, terrible with communicating. We're now struggling to get said sperm from Laurel to our new clinic. If I could do it all over again, we never would have initiated anything with Laurel. read more

I highly recommend them, they are excellent professionals. all the staff are wonderful. always providing the best advice and security. Thank you very much for making my wife's dream and mine come true. read more

I went in for an appointment today and was told that they only accept insurance for female partners. They are obviously within their rights to take or not take insurance, but as someone trying to be a supportive male partner (and who has different insurance from my wife) this was disappointing. I'm no expert here but it kinda feels like 1990s era sexism? My experience in the office wasn't great either. When they told me this and I took some time to call my insurance provider to confim my coverage, they told me after about 20 minutes of my being on hold that their lab had closed for the weekend, so even if I wanted to do an out of pocket appointment I would have to come back. There were two folks at the desk and I was the only one in the lobby the whole time, so it would have been nice to get a heads up before it closed. Even a bit of empathy / an apology in their communication could have gone a long way. Just made me sad in what is already a tough journey. :-( This place might still be great for "traditional" straight couples who treat fertility as primarily a women's "issue"...not sure. read more

This clinic's competency and professionalism is lacking. As mentioned in previous reviews they are extremely unresponsive and you're lucky if you can get through to anyone you need to speak to. The only time they really communicated thoroughly with they were trying to get you to sign up for the IVF procedure and then you're just a number they don't care about. Both doctors lack with bedside manner but if you like people who get to the point that may not be an issue for you. They definitely treat this as a business and their patients as just another case. We're currently trying to transfer our embryos and they have not been helpful throughout the process. I've left countless emails + voicemails all left unanswered however they are able to communicate with my new storage facility, it's beyond disrespectful and unprofessional. You would think they would be extremely mindful of the sensitivity to the emotions around this entire process. Please save your money/time and go somewhere else. If you are about to embark on an IVF journey this is not the place to do it. read more

When I went to this clinic I would drive over 2 hours each visit. The doctor that I initially saw was very thorough and straight to the point. Bad news is she left, and the replacement doctor was not helpful and left me absolutely heartbroken. He was the complete opposite with no bedside manors at all. Would not recommend! read more

Do not go here. Deciding to move forward with fertility treatments is a scary and unknown process. I went into my experience at Laurel feeling very hopeful only to leave so disappointed. Here are some notes from my overall experience: -Every appointment I had scheduled, I ended up waiting in the lobby at least 30 mins before being seen by the nurse -The nurses and Dr. Ekpo are very short in communication. As a patient, I was hoping for more information & education on the process and what to expect. I'd ask questions but got very little in return. I felt very uneducated throughout the entire process which gave me little faith. Whenever I'd ask a question, I was met with a judgy face and made to feel guilty for asking the question. -There was very poor bedside manner. When bad news was delivered, there was no comfort whatsoever. No empathy. No sympathy. No human connection. Nothing. After 2 failed attempts and very little faith in the providers, I left to go to another practice where my patient experience was night and day compared to Laurel. At my new practice (Spring Fertility if anyone is interested), I had a dedicated Patient Care Coordinator who walked me through the entire process step by step. They allowed me to email or call if I ever had any questions and provided so much comfort every step of the way. I never had to wait in the lobby for 30 mins and every member of the staff was incredibly friendly and welcoming. Why couldn't Laurel provide a fraction of this service and experience? I do not recommend using Laurel Fertility. read more

Thank you Doct Collin Smikle and Lesslie and the whole Laurel Fertility Care team for making our dream of parenthood come true. You guys are amazing and very patient. The support i had during my journey of being a Mom is unmatched. Many time during the process we were motivated and helped by you guys. It was a rememberable experience and we are very grateful for everything. God bless you guys and keep helping people the way you are doing it. Thanks - Chahalz read more

Have a great journey with Laurel Fertility Care. Took 5 to 6 long months and finally having a little one. The services was good and the nurses and doctors are all kind and patient with me and my husband. Thank you for all the work! read more

Laurel Fertility Care - Our baby girls of 2 months! - Fertility Near Me - San Francisco, California

I do not like to leave negative reviews, but our experience just hits so close to home that I can't help but feel the need to share what my husband and I had experienced as new patients at Laurel Fertility Clinic. I also know that every person's experience is different, it's just that I never imagined or wished that we would be the ones to have been treated the way we had at this particular clinic, so we wanted to do what we could and share in the hopes that this review could help warn and/or save any potential patients and their choices in picking the right care for them. To start, like so many reviewers have mentioned in their posts, this clinic's communication is both unreliable in both their method and transparency -- especially their finance and billing team. They use an outdated and frustrating-to-use patient portal where you do not have access to any direct personnel you are trying to reach, or access to your test results and updates in a timely manner because you have to remind them every time to actually upload the results. Forget about trying to reach them via phone -- they have three offices in three different cities in the Bay Area, and they ALL share ONE phone number with one receptionist who seems to rarely pick up the phone... It is pretty common knowledge that fertility treatments -- especially the IVF process -- is daunting, sensitive, and cost-heavy. We are talking about handling a ton of personal research, invasive tests, sensitive and isolating topics, and thousands of dollars... We were fully aware of this going in as new patients, and I think they knew this too, but in reality, it was as if they could care less about the patients and worry more about their practice as a business - emphasizing on how best to draw people in via social media and marketing to cover their turnover. Dr. Smikle seemed very knowledgeable in the field, just not the most competent or skilled at communicating the data and communicating in general with a patient. He was very abrupt, and kept repeating the same information when more specific questions were asked -- that I have higher chances of success because of my age. The clinic is not research-based from what my husband and I could tell, and definitely not up-to-date (let alone clean..!). I can not speak for Dr. Ekpo -- but I would still like to comment that she was pretty abrupt and cold in the brief interaction that I had with her for one of my monitoring appointments. The clinic relies on older methods and beliefs that uses heavier pain medications and antibiotics (specifically for egg retrievals) that we later found out was an outdated practice. I was uncomfortable with the heavier pain medications but was informed that it is a standard practice to "help women relax". I also wanted to mention that the day of the embryo transfer -- which is a crucial step in the IVF process -- was traumatizing. I was told to take valium, and then I waited for over 40 minutes with a full bladder without anyone checking in on me -- not even once. I was also alone because my husband was not allowed to be in there with me because of COVID restrictions. We had several instances where we were trying to contact specific people for information and we later found out that they were busy making marketing material instead of providing care to their current patients. Their financial practice is also sketchy at best -- my husband and I were overcharged for some simple lab tests and the whole process of trying to clear that up also added so much stress and anxiety to the whole process. The rude receptionists, rushed and disorganized staff, lack of communication, lack of availability for consultation, and overall poor bedside manner made the entire experience more stressful and traumatizing than IVF is already expected to be. I cannot emphasize enough for future patients -- PLEASE choose a different clinic if you can! read more

I refrained from writing this horrible place a review 5 years ago but I have to now because I just got a bill for services done FOUR YEARS AGO. Yes, FOUR. Definitely past the statute of limitations. I ended my ties with this clinic years ago. Disapproved of them so much that we donated our perfect embryos because we refused to try IVF with them again and they charged an arm and a leg to transfer them to another clinic (their storage rates are also phenomenally higher than other clinics). I've tried calling multiple times, throughout the day and no one ever answers. I've left two messages at their clinic already and no one has returned my calls to explain why they're sending me a bill from 4 years ago when I walked into their office 3 years ago to end my ties entirely with their clinic and made sure we'd never deal with them again. Getting this bill brought back so many bad experiences here. DO NOT COME HERE. I cannot say it enough. Please save your heartache, already fragile emotions and wallet from this incompetent clinic. It will not be worth it and you'll get bills FOUR years later or I've been reading other reviews, sent to collections. This is the only reason I'm constantly calling to be sure they're not trying to pull this on me as well. I am going to do more research on how to report their business for statute of limitations and just poor business ethics. read more

I froze my eggs + embryos with this clinic. I strongly do NOT recommend it. The post retrieval care was a mess and I was treated like trash. The pre-retrieval care was good with Dr Epko, though some nurses were very rude and tore apart my arms during all the blood tests. The doctors did not prepare me, at all, for what would happen after the retrieval. They retrieved 26 eggs so my recovery was incredibly painful and I was not able to move for 9 days. I called multiple times for follow up support and advice, and came into the clinic once for the pain. The doctor wouldn't see me and the nurses unempathetically told me, "we've seen worse recoveries, this is not that bad." I felt stupid and alone, and disgusted with their bedside manner. Additionally, they mis-categorized my embryos and almost prepared them for insertion, until I reminded them that they were to be frozen. Since then, I've had multiple billing issues with them, to the point of them not being responsive for weeks, and I find myself having to micromanage everything. Please save yourself the stress and frustration and go with a clinic that actually cares about its patients at all stages of their fertility journey. read more

Last year May 2019, I made an appointment and visited their facility for about 30 minutes. Unfortunately they could not perform the service for me, but I was charged a copayment anyways, in which I paid. I left the place feeling pretty humiliated, it was an extremely negative experience. The Doctor was pretty stone cold during the prep for the procedure. And I did not go through the procedure at the end. They didn't know what my health problem was, and offered nothing to help me through it. After making my payment to them, they told me there was nothing else they need from me. They told me to go back to them if I want to try again. In which, I never returned to them. It is now December 2020, I suddenly received a surprise Debt Collection from them. There was absolutely no attempt from this facility about this outstanding charge. No email, no phone call, no letter, nothing. They made zero effort in reaching out to me or informed me about this debt. This is a debt scam for a no service. Don't try Laurel Fertility Care if you don't want surprise charges and negative experience like mine. I already have an extremely unpleasant experience leaving them, but this immoral business practice has left me no choice to leave my review to warn others about them. I'm now stuck dealing with the debt collection company in the middle of a busy holiday months. I have 30 days to respond but delays in mails and letters are common. This is deliberate. read more

Laurel Fertility Care - Fertility Near Me - San Francisco, California

We had a great experience with LFC and I can't say enough good things about Dr. Smikle. Dr. Smikle is a great Dr. very thoughtful, caring, and transparent about the whole process. He helped us understand the best path forward for our family planning goals and we built trust with him very quickly. LFC is a small office which means they spend more time getting to know you and taking care of you. The office and everyone who provides care there is patient and extremely responsive. Highly recommended. read more

We had our baby 4 months ago and wanted to let you all know, we successfully had a baby boy and he's thriving!! read more

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A fun update! They got so behind on their billings that, almost two years after using their service, they sent us (and ALL their patients) to a debt collections agency! We owed, like $100 that they'd never notified us about. The poor woman leading the collections tried to assure us that it wouldn't affect our credit, and that she knows this is wildly bad business practice. read more

Update after doing some investigations on Laurel Fertility and the debt collections I received. My partner connected with the debt collector and apparently Laurel Fertility has not sent out a bill for TWO YEARS. So hundreds of clients have received notices from debt collectors. The woman who is leading this on behalf of Rapid Collection Systems said she had more than 175 voicemails last week. This is indicative of the level of care and service I received at Laurel Fertility, and unfortunately, a reflection of them and how they run their clinic. IF THEY CANNOT DO THE SIMPLEST OF TASKS TO SEND OUT BILLS FOR TWO YEARS, HOW DO PATIENTS EXPECT FOR THEM TO MANAGE DELICATE, EXPENSIVE (financially, emotionally and mentally) AND COMPLEX THINGS LIKE EGGS, SPERM AND EMBRYOS?! Even more sketchy is that Linda, the person in charge of this at the debt collector, and others at the debt collection agency, is a former employee of Laurel Fertility who used to work in their billing department so she has direct knowledge of the chaos that happened there. After she vented to my wife for the hardship she's faced over the last week and more than 175 voicemails from last week alone from former clients of Laurel, she confirmed that us (and so many others) receiving bills so far past the treatment date was outrageous. TLDR; if you have received a notice from the debt collector, get in touch with her ASAP, and she will walk you through the steps you need to take to avoid this hitting your credit score. read more

I don't know how to thanks the team and especially Dr.Ekpo for doing the magic by giving us a healthy and beautiful boy yesterday. Nathan was born on first round of IVF. read more

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DO NOT GO! IVF process is stressful enough, you don't need a clinic full of incompetent people to stress you out even more. I only gave 2 starts because Dr. Smikle and most nurses are pretty nice people. BUT the clinic is so poorly operated unfortunately. 1. No communication unless they need ask for money, this place try to suck every penny out of you. Billing is extremely incompetent, lady called me IN THE MIDDLE OF THE CYCLE and told me my insurance doesn't cover it anymore. This is fake news because it is an employee benefit. STRESSFUL while you're already taking the shots RIGHT? 2. Nurse for my 2nd procedure woke me up and rush me out 30 mins after a FULL ANESTHESIA egg retrieval, I guess it is unlucky my procedure is scheduled around her lunch time? 3. RESULT - bad. I got very few eggs for the amount of follicles I have and had to do it a 2nd time, changing protocol didn't yield more eggs but MORE SUFFERING in my life. 4. LADY AT EGG STORAGE DEPARTMENT DOESN'T KNOW HOW TO COUNT! This is absolutely ridiculous. She thinks 2+2 = 5 even after I pointed it out and she insisted. Then she thinks 3+3 +2 = 7 and I died and gave up. This is IMPORTANT COUNT for family planing, can you pls fire this clown DR SMIKLE? I attached screenshot of her ridiculous messages to me for y'all entertainment. 5. I almost ran out of meds, extra stressful to get more on time. It was in the middle of my cycle, what happens if I didn't get it on time, they almost fucked me up there. read more

Laurel Fertility Care - Fertility Near Me - San Francisco, California

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I got pregnant after 4 months of working with Dr. Eko! I did a round of IUI, two cycles of timed intercourse, then switched back to IUI (which was successful). I absolutely loved my experience at Laurel Fertility and highly recommend using them! All of their staff members are kind, warm, and supportive. Shout out to my wonderful nurse Claire who was my go-to person and my rock throughout the whole process! And a special shout out to sweetest staff member Daniella for always being so kind and compassionate whenever we spoke. It was such an emotional time for me and I felt so safe and loved at Laurel Fertility. I truly had such a great experience and I know you will as well! read more

Laurel Fertility Care - My positive pregnancy tests!!! - Fertility Near Me - San Francisco, California

This business is rated D- in the Better Business Bureau. I wish we would've have known this because it now all makes sense! With staff like Graciela clicking on the review to mark Funny. They operate in arrogance and the doctor and managers will do nothing with antagonistic behavior. Thank you Graciela, you prove my point in my prior review. Ignorance at its finest! read more

We left this clinic in 2013. At that point, we had used all our embryos stored with them. The last five were transferred in two separate FET cycles in the summer and fall of 2013. We heard nothing for 10 years, then this year we started getting threatening emails and letters from Embryo Options demanding we pay storage fees accrued in 2023 for embryos we no longer have. Despite a dozen calls and emails to the clinic, no one has followed up with us to resolve the matter. When we call, they're busy and don't have time to talk. When we leave voice messages, they don't call back. We will remove this review once they resolve the issue. If you are reading this, they have continued their unprofessional behavior, and are allowing this third party agency to harass patients for fees they don't owe. read more

This review is LONG overdue for Dr. Ekpo and her team! (Special shout out to Nurse Donna and all the medical assistants)! My journey started a few years back... I honestly didn't know what to expect b/c this was my first time going through IVF after failed IUI's with another health care facility. IVF is not an easy process. It's expensive and it could be a long process (something that I didn't expect). I faced several hurdles and heartbreak after 2 failed transfers. I felt defeated but I knew I had to do something, a change possibly b/c I had 1 more embryo left. I decided to see Dr. Ekpo! After my first consultation, I knew that Dr. Ekpo would do all she could to make our dreams come true. She was very informative, caring, and thorough (she went over my past medical records and even drew diagrams!) I also felt that she was real, meaning, that she did not give us false hope! We prepared for our last embryo transfer in June of last year. Dr. Ekpo, Donna, and all the medical assistants were all on their A game! Donna, especially made sure to let me know of any specific changes and was there to help with medication updates. Transfer happened, and 10 days later I got the call from Dr. Ekpo, giving me the best news, that I was pregnant! Tears of joy kept flowing as I was so excited and so, so happy! Our baby is here now, and he's the best thing that has happened to us! Thank you to Dr. Ekpo, Donna, and all the medical assistants, that helped in my care! I really appreciated all the care and smiles when coming in! I even remember the day I graduated from Laurel, all the medical assistants who were rooting for me and my husband from the beginning gave me hugs before I left the office! It was the best! I would definitely recommend Laurel Fertility Care to others! Also, Shout out to Dr. Smikle too, as he was the doc that always ended up answering all my after hours calls! Thank you for keeping me calm while providing me the best professional guidance. Francesca was also wonderful to work with! Laurel Fertility Care, THANK YOU SO MUCH FOR ALL YOU DID TO MAKE OUR DREAMS COME TRUE! read more

Laurel Fertility took my wife and I by the hand and led us through what at first looked like a daunting process. They guided us through every step of the way. They allowed us to ask many questions and assured us through every detail. From day 1 we knew we were at the right place. They provided guidance from genetic testing, what to expect, and their communication was top notch. In May we expect our baby and we know this was possible because of Laurel Fertility .We are forever thankful for everyone from Dr. Smikle, Leslie, the front/back ladies, and the embryologists who also took calls/messages from us-THANK YOU is not enough. We highly recommend Laurel Fertility and will be sure all our friends and family know how and why we get to be parents. read more

Thank you Dr.Ekpo and the whole Laurel Fertility Care team for making my IVF treatment much easier than i expected i can't thank you guys enough for everything. Can't wait to meet my baby twins read more

Laurel Fertility Care - Fertility Near Me - San Francisco, California

we Are very satisfied and happy everything went very well I totally recommend Laurel fertility I'm very pleased with all the personal Every body very kind and professional and thanks to everybody who make my dream come true DR SMIKLE,C good bless read more

Laurel Fertility Care - Fertility Near Me - San Francisco, California

Got tons of money? We can help you. By help I mean give minimal information and care, not be forthright, etc. I was also extremely frustrated by the confusing and conflicting injection instructions. And the chicken scratch on our calendar. These drugs are extremely expensive...take a few minutes to build some templates and videos. read more

I would strongly recommend Laurel to anyone undergoing fertility treatment. My husband and I actually started at a different clinic and are SO glad we moved to LFC for our treatments. I see there are some negative reviews below, but that was not my experience AT all. - My primary doctor was Dr. Smikle, and he is incredibly knowledgable, professional and compassionate. He even went out of his way to answer none time-sensitive questions on a Saturday, which we greatly appreciated. - They do assign you a primarily Patient Care Coordinator who is a registered nurse. I had Kat, and she was incredible. She made many difficult moments much more manageable, and was always quick to respond to any of my questions. One benefit to Laurel is that it's a medium-sized operation, which also means that if Kat was out (everyone deserves a weekend!) another RN was available to answer any questions. - I never had problems reaching nurses or doctors, and appreciated that their office would proactively reach out to me with any scheduling or follow-ups. - Appointments were efficient and professional. After every monitoring appointment, Dr. Smikle would sit down and review any questions I had. Sometimes they would start 10-15 mins later than scheduled, but honestly what doctor's office doesn't? I probably had 20+ apts over the course of my treatment and never had an instance of waiting an insane amount of time to be seen. - I see there are some negative reviews related to billing. We actually used WIN Fertility, which is partnered with LFC as a secondary insurer (our primary didn't cover IVF) and it was one of the simplest/easiest medical billing situations I've ever been in. Would strong recommend going through WIN if you're going to LFC. Overall, fertility treatment is complicated and emotional. We had both good cycles and bad cycles in our IVF process, but I appreciated how honest and thorough the entire LFC team was along the way. We'll be coming back when it's time for kid #2 :) read more

this hospital just take your money, don't wast your time and money for choosing this hospital. I went for treatment and the doctor transfer immature eggs. And I know it after two week of my transfer. read more

Out of any MD appointment I've had...ever...in my life that I can recollect, I have never been so disappointed as I am with this place. I will say that I enjoyed meeting with the MD. I found her nice and informative though I'll never meet her again thanks to the rest of the generally rude and unresponsive staff. The medical assistant (nurse?) that briefly spoke with me also seemed friendly. However... I try to give people the benefit of the doubt...oh, maybe this person is having a bad day; well, it is the holidays; can't forget it's Covid....but no. Two months of my fertility now down the drain just trying to get answers....pricing, calls back, benefit info...you name it. If you're lucky enough to speak with someone, you get transferred without being told you're being transferred and treated like you're interrupting them. To me, it seems normal to have questions prior to a $500 non-refundable office meeting to set up a schedule for a $15k procedure. I had already met with the MD who said I'd receive a call about pricing and next steps in 48 hours. Didnt happen. I week later I had to call to follow up and I never got more than 3 min time total. You are 100% on your own. "Call your plan" is what you are told. I mean, can I get a little guidance as to how to navigate benefits and what to ask? Is there some reason your department can't verify fertility benefits considering you were on the phone with them to get "consultation" benefits? Honestly, just terrible support. Total lack of support, really. At my first appointment, whoever the receptionist is made zero eye contact, definitely doesn't smile, seems annoyed with your general existence. Same demeanor on my way in and out. I could live with that, I dont require fake smiles....but it was the start to a general overall attitude with this place. What really got to me was speaking with whoever does the benefits (same person? not sure). Acts double as annoyed she has to speak with you and not helpful....at all. Still, I tried to let it go and tried to move forward. Still, voicemails unreturned (be prepared to call twice at a minimum), unanswered electronic messages through this ridiculous portal they make you use. And simple questions, too! We're talking about fertility here...and you want me to trust your group with something as invasive and time sensitive as these procedures when and when they can't be bothered to even speak with you? My questions were normal: pricing and understanding benefits before setting up a several hundred dollar non-refundable fee to create a schedule. Thank goodness I didn't take any further steps. It's possible the steps taken after this second meeting to create your schedule go well (maybe monitored by anyone other than the front staff?). But two months of unresponsiveness and bad attitudes left me very unsure about this place, especially considering the number of times I'd be in and out for appointments. This is a high cost, big decision and time is of the essence...not a routine dental exam. My trust level is at a zero. So, I've since switched to a different group (RMA in SF) and it is like night and day! Do yourself a favor and look elsewhere. read more