It's been frustrating trying to get in touch with Eloff Perez and the Las Vegas Realty Black &…read moreCherry team. It's been two weeks across email, three calls, AND even a contact attempt through Yelp, but no response. I'm just looking for information and to learn more. I understand if they can't take on any more business or if they look at my home and decide they don't want to work with me. To just ignore repeated attempts at contacts seems like a ridiculous way to run a business. I see they have quite a few positive reviews, and I was hoping to add to this roster, but it seems I can't even get in touch with anyone there. For those who may be frustrated, there are other companies and options for you. It's just a shame someone would spend so much time building their business only to then have a complete lack of responsiveness to potential customers. It honestly makes no sense to me at all...

Eloff Perez refused to rent my luxury home put even though he promoted himself as a property…read moremanager. Somehow he took my advice previous review down. Don't believe all the five star reviews. He said NO! When I asked him to rent out our home for $2,500 a month. He harassed me via phone calls even after I blocked his phone number. Beware!

Another year have passed and Wasim Faranesh did not dis-appoint. Still getting the same 5 star…read moreservice from his group. Definitely a great property management company to be associated with and definitely a must to recommend.

I've been trying to reach out for about 4 weeks on the different rental sites they have listings…read moreon. I haven't gotten any emails or calls back yet and it's frustrating because if they're this bad at communication it's raising red flags if I want to go through with renting with them. Because now, I'm just questioning if I ever need anything while living under their management will they just completely avoid me? Please please please fix the communication because this is really frustrating . -from a want to be future renter.

Stephanie was such a pleasure to work with when helping me purchase my first home! She was (and is…read morestill) so helpful with all of my questions. She is thorough and personable. This was my first time ever working with a realtor, and I am so happy that it was such a wonderful experience!

Stephanie helped my find my high rise property on the strip and I can't recommend her highly…read moreenough. She was patient, knowledgeable and extremely professional. It's nothing short of a pleasure to work with Stephanie as she has a wonderful personality and makes the process go smoothly. Her knowledge of the market was impressive and she was able to present me with a variety of properties suiting my desires. I moved to Las Vegas from Northern California and having an agent as professional and pleasant to deal with made the transition that much easier. Stephanie is the one to call.

Highly recommended!…read more Shane acted as my listing agent and worked efficiently to get my house sold and efficiently helped with navigating any issues that came up. He was always a quick message away and his effort and dedication was evident from the beginning. He helped with multiple issues that came up including negotiations and repairs. But most importantly, he was honest and considered my best interest in the decisions he recommended, which the other reviews here will also attest to. I actually found Shane through Yelp and am very happy that I made contact. I know who I'm going to the next time I have a real estate-related issue.

Shane helped us sell our condo in a highrise building just off the strip and in the process found…read moreus a house as investment property. I was amazed how quickly he was able to get both transactions completed. The condo was listed at the end of January and in a couple of days we had a firm buyer. This was in a building that had similiar properties that were on the market for weeks or months. Ours was in contract in a few days and closed 3 weeks later. It was the fastest sale of a property that I've personally experienced in my life. Once we had a buyer, Shane focused on helping us negotiate buying another investment property. We found a house in Henderson. The house had just been listed and by the time we were able to get an appointment to tour the house (Feb 10) there were 4 or 5 other interested parties. We liked the house and Shane advised us what to bid. Then we waited, but Shane was working behind the scenes negotiating with the seller's agent. With his skills, he was able to get the seller's agent to accept our bid over the others. It didn't stop there. Once we got the appraisal and inspection reports, Shane was able to get the seller to agree to the lower appraisal amount, saving us thousands off the asking price. We closed escrow about a month after our initial tour of the house. Shane coordinated and negotiated everything for us. Even worked with the lender that I had chosen. He certainly made both transactions go smoothly. We wouldn't think of working with a different agent when we're ready to buy/sell property.

Fancy branding, terrible people. No care or consideration,…read moreno morals. I wouldn't recommend this company to home buyers/ sellers nor realtors.

Michael Marino was a FANTASTIC agent. He was organized, prompt, always quickly responsive. We would…read moredefinitely work with him again for our real estate needs.

This team is hands-down the best property management I've ever interacted with. Jamie, Tyler and…read moreJackie have all handled my concerns promptly and effectively. If you need a professional in the real estate business, I doubt you can find a better team particularly in this region. I just wish he had an office in South Louisiana to handle my family's rental and commercial properties over there.

I researched for several Property managers to meet in person at their office. Graham team was 1 of…read more4 PM companies that i liked. I live in California and I needed to find a good, reliable PM to manage my pending rental property in LV. My goal was to close 4 properties by end of 2026, and ultimately have 10 rentals and needed to find a good PM and wanted to build a good relationship for the long term. Their reviews were solid and I spoke with Tyler at the beginning of researching for PM to manage my pending rental property in Las Vegas. After having a phone conversation, I wanted to meet with Tyler in person to discuss and decide if Graham team was the right PM for me. At this point I liked the reviews and the phone intro from Tyler. i sent a text to Tyler to arrange in person meeting , and confirmed that i was visiting. Everything sounded good... Until i traveled to Las Vegas on the day of the meeting in the morning. I drove about 6 hours from Cali to meet Tyler and contacted him 2 hours before our meeting to ask if we can meet earlier since i arrived earlier than expected. The text i received was nothing but utterly unprofessional and upsetting to me. Tyler responded via text that he wasn't sure if i was coming or not for some reason. Im coming from Cali and driving back and forth for 12 hours, so I had to plan my day a week prior and wanted to make sure this meeting was accomplished. The text response was nothing but upsetting and shocking to me because Tyler assumed that i was not coming, rather than following up via phone call or even a text 1-2 days before meeting to confirm the meeting. I will never work with a business that ASSUMES everything. How can you trust and leave your rental property if the PM assumes and doesnt follow up and have a decent communication skills?? It literally ruined my day completely and wasted my time. I would never recommend this type of unprofessional company to anyone. I would be horrified how they deal with tenants issues...! Im onto hiring PM within next week and this team is definitely not on my list.

Cindy has been an incredible guide from the moment we started our journey to buy a home to the…read morerecent sale of it. She is not only savvy and diligent but also genuinely committed to understanding her clients' needs. We bought our first home with Cindy's assistance and are SO thankful for her. When we first decided to move to Las Vegas, we were pretty unfamiliar with the city, only having limited knowledge based on online research. Cindy quickly identified the perfect neighborhood for us, which was close enough to Chinatown (where we mostly frequented) yet quiet and family friendly. She found the perfect home for us that had all our requirements, while allowing us to make our own upgrades. After a few months moving to Vegas, we realized how much we loved our area due to the convenience of being near highways, shopping, and food & Cindy was on point with the location! Although unforeseen circumstances required us to sell our home and return to our hometown, Cindy's patience and support never wavered during the selling process. We got the house sold pretty quickly and Cindy worked so hard with hosting open houses and showings. We highly recommend her as a realtor and look forward to the chance of working with her again should we return to Vegas.

Cindy is awesome to work with! It was my first time shopping for a house and she was super helpful…read morein the whole process answering any questions I had and providing additional resources. She also fights for you as your representative in getting you the best deal!

I cannot recommend Shyla enough! I admittedly got very lucky in my connection with her almost 10…read moreyears ago and since then, she's helped me and my family both buy and sell homes during pivotal moments of our lives. Shyla was kind and gentle when my dad passed and we needed to sell his home and she celebrated with me like I was a close friend when I recently bought my own dream home. My new home was originally listed far above my budget but Shyla insisted on making a connection with the seller's agent anyway to let them know I was interested. Fast forward a few weeks and they decided they were open to my budget! We toured it and wrote an offer immediately - a month later I was holding the keys for a property I never thought I could own. I still can't believe I got so lucky. I fully credit Shyla for taking the extra time to reach out "just in case" - it paid off for me in a huge way. She is not only a great agent but a truly kind and caring person. She's the best!

My wife and I are relocating to Henderson, and Shyla came highly recommended by several of my…read moreco-workers whom she had previously helped purchase homes. She proved to be a true professional, guiding us through every step of the process--from the home search and negotiation to financing and finally receiving the keys. Her knowledge of the area and the market gave us confidence throughout the entire experience. Most importantly, Shyla demonstrated integrity at every stage of the process.

Title: Dishonest Move-Out Charges and No Accountability…read more Review: I would give zero stars if I could. After moving out of Horizon Ridge #11165, I was charged for "janitorial" services and "removing bathroom hooks" that were already installed when I moved in. I had scheduled a checkout walkthrough to avoid any surprises, but no one from the agency ever showed up or returned my calls. I even hired a professional cleaner and provided a video showing the unit was cleaner than when I moved in. Despite this, I was still billed for unnecessary charges totaling $279.97. These charges are misleading and unfair. It's disappointing to see this kind of behavior from a property management company. Renters deserve transparency and honesty -- not surprise deductions from their security deposit.

My experience with Primack Management Company especially in my interactions with Nicole Butler has…read morebeen overwhelmingly negative. Any time I asked a simple question or tried to get clarity on something, I felt I was met with a dismissive and judgmental attitude. In my personal experience, Nicole didn't just seem uninterested in helping; she often came across as irritated that I was even reaching out. Her tone felt condescending, as if I should already know the answers, and asking for clarification made me feel judged rather than supported. Instead of offering assistance or even basic courtesy, she made me feel like I was bothering her. What stood out most was the consistent dismissiveness. Responses were short, cold, and lacked any sense of professionalism or respect. I walked away from each interaction feeling talked down to, misunderstood, and brushed off. No one should feel belittled or looked down on for simply asking a question. A management company should treat people with respect, patience, and decency. In my experience, Primack Management and Nicole in particular failed to do that on every level. I wouldn't recommend this company to anyone who expects to be treated with professionalism or basic human courtesy. In addition my whole family felt like a decision was made by Nicole from the first interaction. As if there was a preferred person she wanted to deal with as opposed to people she knew nothing about.