Her services were great and she was also very nice and helpful. She helped me and my family find…read moreour dream home. You won't regret having her as your realtor.

This was my first time buying a home and I was a little nervous about it. Mrs. Josie was…read morerecommended to us by a family member who had her as their agent. I called her and it was one of the best calls I ever made. She said "i am going to make you and your family happy", and she did! The way she guided us and stood by us, pushed and pulled for us, from beginning to end, and she did not cease! I am forever grateful for her. She was very professional and she felt like family at the same time. She thrives on the happiness of her clients. Now we are officially homeowners!! Call her! Get the Mrs. Josie experience!

Horrible experience as first time home buyers. She did not want to speak with the spouse which was…read moreme as she called it. She didn't even make sure we got a walk through nor did we get our keys in our hand. She did not make sure this house was prepared for us to move in. This is day 6 at our home and we have not yet moved in due to the house being filthy from the previous owners in which Josie did not make sure it was clean. We were told we had to contact the sellers ourselves to get our keys because she did not want to respond to us. She would read our messages and not respond which is very unprofessional. I felt as though she accommodated the sellers more than us as her clients due to the fact that she was a "friend" of the family. Years and years of her being an agent I do not recommend her to anybody especially younger couples due to us knowing little about purchasing a home. I remember my family saying years ago Crye-Leike was good company so we trusted that she would take care of us and due to the fact that she was a friend of my in law but she was not a good representation of this company. I really hate how the process went as first time home buyers and also being pregnant (first time mommy to be). All in all, I DO NOT recommend her.

My wife and I recently completed the purchase of a new home and selling of an existing home with…read moretwo different realtors at The Wallace Group and had polar opposite experiences. First off, my wife and I absolutely LOVED working with Wendy Provence on the purchase of our new home in Germantown, TN. Wendy is an excellent agent. Throughout the entire buying process she was extremely attentive, organized, and professional. She was there to answer every question we had at any hour of the day. She went above and beyond and even assisted us in getting quotes for requested repairs. She held our hands throughout the entire process and was there at the end to celebrate with us when we finally closed on the house. Five Star experience all around and we fully recommend working with Wendy! Unfortunately, Wendy was unable to assist us with the sale of our existing home because it was across state lines, but another agent at The Wallace Group, Michelle Campbell, stepped in to become our selling realtor for our home in Mississippi. From the beginning of working with Michelle, communication was a major issue. Despite repeatedly asking her to call me, she remained extremely unresponsive and would only text me. Most of the time, I was told that she was too busy training other realtors, or that she was with other clients. We asked early on if she could host an open house to help market our property, but it took 30 days before she finally arranged one--and even then, she delegated the task to a junior agent. There was no proactive effort to follow up with potential buyers. We had to specifically request that she gather and share feedback, which should have been a given. Her lack of involvement continued throughout the process. She offered no help coordinating repairs or assisting with reasonable requests from the buyers. We even contacted Wendy to help on that front, and she was able to help refer us to businesses to assist with certain repairs in a short time frame. The most alarming was a situation where Michelle mistakenly texted us that the buyers were backing out and that we needed to sign an earnest money release form--only to tell me two hours later that she had sent the message to the wrong client. That unnecessary panic and confusion was completely avoidable and could have been remediated immediately by calling or texting me upon request. As we neared closing, Michelle failed to send any reminders or guidance during the final week, and shockingly, she didn't even show up to the closing appointment. The closing attorney was shocked when I turned in the keys and garage openers to her because we were given no guidance from Michelle on what to do with them. Two days have passed since our seller's closing and Michelle has not even reached out to congratulate or celebrate with us, or to thank us for the business. In fact she has not even acknowledged that it is over. Complete radio silence. Overall, Michelle was inattentive, unorganized, and largely absent during one of the most important financial transactions of our lives. I would not recommend her services to anyone looking for a responsive, dedicated, or professional realtor. She is a poor reflection on The Wallace Group and quality of service that we know their other realtors provide. 1 Star Experience

Great customer service! They are very professional, knowledgeable and have a lot of experience. I…read morewould recommend them to friends and family!

Jessica came very highly recommended from a co-worker, who just happens to also named Barrett, and…read morehis wife Susan. It was a very serendipitous encounter, away from the workplace, outside of Home Depot. We were making one of many runs there when we bumped into them and told them how we were doing fix-ups & preparing to sell our house FSBO when they told us about this wonderful experience with Jessica Brown and how she handled all the details, listed and sold their house in only a matter of days. Iylt sounded amazing and we looked her up on the RE/MAX Experts site and her Facebook page and got a good impression. However my sweetheart's super close friend Jenny, that she went to school with for 16 years just happens to be a big shot top selling RE/MAX real estate rep in Massachusetts and she called her to get her advice before proceeding. Jenny did some checking, called Jessica and made all the arrangements for a meeting. Day one Jessica came to our home, we talked about our 26+ year history with the house, all the previous and current upgrades, about Jenny :-) and became acquainted. Jessica was friendly, professional and very prepared with research on ours and area houses, literature and some excellent advice and recommendations. Armed with a strong personal recommendation, a professional recommendation from a trusted friend and that excellent meeting, we were felt very comfortable and confident that Jessica Brown was the right person to facilitate this momentous and very important transaction. There's so much that happened over the next few weeks while we finished all the updates we had already started like new doors, floors, painting, etc. and the exhausting & arduous task of packing, selling and moving 7 rooms & 26 years of stuff so we could ready the place for Jessica's professional photographer to place the ads she was preparing for our listing. While all that was happening Jessica kept in regular contact with us by phone, text and email and we did contact her more than a few times for advice and general questions and I've always been happily surprised that she would get back to me right away, even we I would send out her a late evening & weekend email. Her photographer did a great job making our place look really great, she sent us all the pics as they were being taken and she did lots of extra stuff like finding & arranging for a thorough deep cleaning service and a bug inspector. She even collected our mail, some items we left behind (like our Red Sox gnome) and boxed them up to mail to us. She actually did quite a few other things that went above and beyond what is expected of a real estate agent and always cheerfully with a smile. All of that which finally led up the very first showing of the house on the very first day of the brand new listing and BAM she got an offer!! Just like that all the preparation, hard work and planning paid off with just a single showing of the house, WOW!! That was a few weeks ago and when we drove back up to sit down with our good friend, and closing attorney, Mack Crutchfield earlier guess who drove out to be with us, yep it was Jessica. So from the very first day we met until the last minutes of our closing Jessica has been there to answer all our questions and help make this otherwise tedious process a smooth and relatively stress-free experience. Bottom line, you don't have to just take our word for it but the other Barrett & his wife Susan, Jenny and a host of others on Jessica's Facebook page, over the years, are a testament to a dedicated, sharp, friendly, organized and detail oriented professional that gets results. What started with hand shakes weeks ago ended in big hugs outside our attorney's office because we are thoroughly pleased and grateful, thank you Jessica!!

We all meet people that tell us that they will support us and make a process easier. In my…read moreexperience, very few actually do that. My husband and I worked with Cheryl for the past ten years and will continue to do so because she surpasses that commitment. She kept us informed with regular communication about the process, worked quickly, gave us useful information to increase our understanding of the market, all while being respectful and kind. If you want a knowledgeable professional that will support you during one of the biggest investments in your life, she is the one to call. Happy House Hunting!

We worked with Cheryl to buy our new home and sell our first home and she was an absolute joy to…read morework with throughout the whole process. She was extremely knowledgeable about the market and was always available to give advice and answer questions. She helped us every step of the way and was so fun to work with. She navigated us through the crazy housing market while buying, but also did an excellent job selling our home too. I truly believe we found our perfect home because of Cheryl! If you are looking for an exceptional realtor to help buy or sell a home, I highly recommend Cheryl Lamghari!

We could not have asked for a better agent to help us purchase our first home! Caitlin is…read moreincredibly patient, organized, dedicated, and genuinely wants what is best for her clients. She has an extremely positive attitude, which is so important during the sometimes stressful home-buying process. She was always easy to get in touch with, returned calls and texts quickly, and was very accommodating of our schedules. She was very knowledgeable about the areas we were looking in (High Point Terrace and Central Gardens), and if we asked a question she didn't know the answer to, she found the answer for us immediately. We would absolutely use her again and would highly recommend her to anyone looking to buy or sell a home!

I'm incredibly pleased with the service I received from Alie Jones for my home purchase and for my…read morehome selling. From finding potential properties to helping me negotiate an ideal contract. She was always incredibly available and communicated how each part of the whole process would move forward. She has an impressive understanding of the housing market in my area, which allowed us to get an incredible deal. She is very professional and made sure I understood in detail what I was doing and why it was necessary. I definitely would work with her again!

George and I quickly realized that Alie would go above and beyond for us as we prepared and then…read morequickly sold our home. She was always available to lend a helping hand, find us help with our home repairs and calm us down when it all seemed so overwhelming. We not only found a great realtor but best of all gained a great friend. We would not hesitate in recommending Alie to any we know who was looking for a realtor.

Jana West was the realtor we used when we set out to buy our first home. She was helpful from day…read moreone and never stopped working for us. We couldn't have found a better realtor and should we look to sell one day, we will look no further than Sowards & Associates.

Great family business. Loyal. Kind. Personal. They do more than sell a house, they make you feel…read morelike family. Jana is the best they have hands down. They can sell $100,000-1.5 mil houses. Truly does it all! You will not find a better realtor! Our process was so quick and so easy to buy! I will never buy a house from someone other than them! RUN don't walk to buy from Sowards & Associates Realtors!