I understand there are two stores. One in Centro of Cabo and the other in San Jose. First off, I…read morecan tell the owner takes pride in his business and has passion as it is very organized and has excellent equipment. I have only used the store in Cabo twice now and I will no longer be going there. I can speak moderate Spanish as a gringo but technical bike issues I cannot communicate well in Spanish. I try. The person in the Cabo store does not even try to speank English. I know it's not my country so this should not be his issue. The problem I have is he does not say good morning or good afternoon when I come in and I am treated as if I'm bothering him. Customer service is in all languages and the Cabo store has little when it comes to feeling welcome. See the problem is they are selling 5 and 6 thousand dollar USD bikes in their shop so I would think that the American customer should be welcomed and be their target client. Very disappointed as I would love to do business with this shop, but if im in Cabo I will be looking for maybe not as high end gear shop but one that you feel welcome. Its ashame the owner does not understand that you can have all the greatest equipment but if the service is horrible clients will go elsewhere. I hope the owner sees this message as the shop has great potential if the service component was their. I will go to the shop in San Jose and see if service is better. However, with regards to the conviently located store for me I will be going elsewhere.