Awesome salon. They use high quality products that make my hair feel and look great. I came here when another salon bleached my hair to the brink of extinction. It was just falling off my head. I knew an Aveda salon would be able to help me. Thats when I found this gem in Chambersburg. They saved my hair! I recommend them to everyone. read more

I had specifically booked with the owner/"master hair stylist" after moving back to PA from CO because my previous stylist has ~20 years of experience & I wanted a qualified person. I did include brief notes on what I was looking for. My first appt was changed to a different stylist (listed as having only 5 years experience) without consulting me. I called and rescheduled for the next week with the original person I requested. When I showed up, she didn't even meet me (look at my hair texture, discuss what I wanted, etc.) before the woman at the front desk washed my hair. When she came out, she looked nothing like the photo I initially saw on their website - part of my reason for choosing her was that she had a similar hair cut to what I needed trimmed up.... Now today her image is different, which is very confusing. I tried to explain what I wanted, but she basically just trimmed my bangs and my longest layers. She didn't try to clean up the shorter layers or frame my face, and then she put in a curl product to just leave my hair wet until I asked for a bit more drying. My hair isn't actually curly. I have thick, wavy hair which is also why I have layers. It felt like my preference to work with her was an inconvenience. I could have gone to a super cheap place like Great Clips to get the exact same end look. She was friendly enough chatting during the cut but never really asked about the look I wanted. It was very disconcerting after having such an amazing stylist for the past year & half in CO. Now I have to find another salon and hope that they might actually take the time to discuss what I want and spend more than 15 minutes cutting my hair. The conversations from the other stylists and clients was pretty abrasive (very Jerry Springer). read more

Horrible experience. Stylist was not trained are experienced. Color was no where near what was discussed. After the fact was told they were our of supplies so she used something different. She also couldn't do basic bob cut. read more

Horrible customer service for what they charge. Was more interested in what she wanted the other girl to order her for lunch than my hair. My cut was not at all what I wanted along with the color she dyed my hair. read more

I experienced a similar scenario to the other reviewer -- the staff don't seem particularly interested in making sure that they get your haircut right. There's a distant/unfriendly vibe. They're conversational with you, sure, but the customer service is lacking. I've gone three times, and the last visit will be my last. The second visit to Lavender I realized my hair was really messed up. Instead of passive aggressively not coming back, I wanted to give Lavender another shot. So on my third visit I calmly, casually shared that my haircut "didn't age well" and asked for some specific changes. I was told that my hair just couldn't be cut that way (even though it's been cut that way for years, between several hair salons) and that I must have just recently made this style change (I haven't). For a men's haircut approaching $30 with tip, I'm used to getting a shampoo at the beginning of the cut to make sure it's cut straight. On my first visit I had to request this, and on my 2nd and 3rd visits it wasn't mentioned, so I just gave up, because it seemed like I was asking for a favor. Perhaps this just isn't a place for a men's haircut, and that's fine. My experience is limited, I'm sure. In fact, I almost didn't write this review several times because I want to support small businesses, and lowering the Yelp average rating of one stinks. But after several visits and a truly terrible haircut that I'm now going to have to work on for months to let it grow out in the right way -- I just had to leave a proper review. read more

I would love to give this salon a higher ranking. I have been there several times and the price charged is inflated for the cut and service. I have been charged various prices for the exact same service. The last time I went and received the same highlights I always get, my hair was over processed to the point that combing it made entire clumps fall out. The stylist knew this as well. No protein/collegan treatment was offered. Never again will I go there. read more

This is not a friendly salon. While they did do a good job on my hair, the service was so abysmal I could never go back. The stylist (who is also the owner?) is supremely unfriendly. Who would want to spend two hours with someone who is that grumpy and negative? She argued with me about what I wanted done to my hair which is seriously ridiculous. I love Aveda salons because they use high quality products with an emphasis on making you feel wonderful and cared for. This salon does not make you feel that way. read more

I would love to give this place a great rating, but they do not take ANY Covid precautions. Not a single person or stylist wore any face covering during my visit in May. I told my stylist to do something bold and dramatic. I had booked a full color appointment, but as soon as I sat down I felt more like she didn't feel like doing that much work. So she told me she would do one color of highlights(when I do get highlights I like two colors and told her this(even though I wanted a full color I'd agree to this and be ok). But it's like she just talked over me and said no I'll just do this one highlight. I'll be right back. Here's where the one star comes in. I overheard her specifically making fun of me in the back-walls are very thin and I heard everything. From that point on, she could have shaved my head or given me the best haircut of my life. It would't have mattered. People come to get their hair cut, or nails done, etc to feel better about themselves. I walked in with a great mood but cried the whole way home. Never again. read more

Amazing diamond in the rough. Super talented staff, very welcoming and friendly. Aveeda has the best hair products. I wouldn't trust anyone else with my eyebrows or hair!! read more

Staff were unfriendly, not rude but distant and unwelcoming. They told me there wasn't time for what I wanted, which was a root touch up and color. Instead she only put color on the already bleached part and left my overgrown roots the same. I only had this done on the back/bottom couple inches of my head but they charged me for an allover dye job. Lastly, she told me (not asked, told) she was going to put shine spray in my hair which made it look greasy, I had to wash it sooner because of that which isn't good for keeping the fresh dye. Not very satisfied and I'm going somewhere else to get it fixed. read more

I am very happy with this salon and what it offers. It is very warm and laid back, you almost have to relax upon entering. If you are in a constant rush this salon might not be for you....as they do not rush when they work with you either! The staff is always very warm and friendly, ready to get you settled in. Erin, the master stylist is wonderful. She works very hard to make sure you are happy with her final creation. She intently listens to my needs even though half the time I can't exactly express what I'm envisioning....and yet she always does a great job! I am not from this area and am thankful I have found it. My husband and 5 year old daughter go there as well. They just recently expanded their space and will be adding nail services. Looking forward to that next. Give it a try....they also do threading! It's slowly becoming a one stop relaxing salon! read more

Well, I posted a great review two weeks ago, but things have changed. I've called twice now since seven days ago to book a color appointment. Once, I left a message on the answering machine. No return call. Next call, I spoke to a real person who took my information again and said I'd receive a call after my stylist was done with a client. Now, a week later, NO calls. I'm done. read more

I have been coming here to Erin for over a year and a half. She has been so helpful and amazing in helping to transform my damaged and frizzy hair. I love the environment and the welcoming staff. It's hard to find the right stylist for my curly hair, and I'm glad I've finally found one. Highly recommend. read more

I scheduled an appointment for today. Upon arrival, they informed me that they had me booked for an entirely different day and asked if I was available then. I'm in town visiting my sister and this was the only day I had time to get my hair done. They then dismissively told me that there was nothing that they could do for me. One of the most disappointing customer service experiences I've had. read more