We have previously used Kendall, two years ago. However, we asked for a "quote" instead we received…read morea $1100 invoice - $575 house cleaning and $400, raw wood cleaning "OUR DECK IS PAINTED" and $130 driveway that was sealed "LAST YEAR".

Firstly, let me say this is only the 2nd review I've ever left and the first negative. I don't…read moresweat the little things and have plenty to do with my time. I have used Kendall for 2 years now, to do our Christmas lighting on our home. The cost was exorbitant ($1750), but I figured it was not worth having to put them up and store them myself. Both years, they had to send someone back a few times to fix hanging wires and lights that were not secured correctly. I still tipped them $100 ea. year. This year, when they were taking the lights down, we asked to have our gutters cleaned as well. They quoted us for the job, and we told them we'd let them know. Meanwhile, that day, they took the lights down and cleaned the gutters before we agreed to anything. I was not at home, but when speaking to my wife, she said it appears they're tossing debris down from the gutters. At that time, I did not see it as a big deal that we had not confirmed to do the cleaning and was glad it was done. I came home, and there were leaves and debris ALL over our deck, outdoor couches, and furniture. We called, and they said someone would come to clean it up. 2 days later, someone came, but I had already cleaned everything up. All of this was really no big deal as far as I was concerned. We received an invoice for $230 for the gutters cleaning. Very long story short, we totally forgot about the $230 invoice. Last week without contacting us at all... phone, email, notta.. They charged my card they apparently had kept on file from the Christmas lighting without our consent. I have absolutely no problem paying the bill, but contact me. I asked my wife to call and say we'd at least appreciate a call before you charged our card. She left a message to call us back as they did not answer. Two days went by, and we received no callback. I then sent an email that was not responded to. Two days later, I sent it again. I have sent the email regarding charging a card they should not have kept on file nor charged without my consent 7 times now and have received no response. I the last email, I stated I absolutely would not be using them for Christmas lighting or anything else in the future. I did consider contacting my bank and reporting an unauthorized charge, but I do not dispute the charge. My problem was Kendall charging a card they should have never kept on file and then not returning a phone call or 7 emails regarding that. I was fine putting aside the problems we had with Christmas lighting and them leaving an absolute mess after cleaning our gutters. I am not ok with unlawfully charging a card they should have never had on file and then not responding to me. Save yourself the time and anguish and find another company to do business with.