The return policy is not usual practice at least not in my lifetime. I get you are probably starting a new business but might want to reconsider your policy. Why? You store is empty - ALWAYS. I am not exaggerating maybe ...and I broke my own rule, doing normal exchanges will help. I knew their policy exchange and like a moron I still made the purchase. Now I am stuck with the store credit (not even on a gift card) that even states, "*Expires in 1 month so July 21, 2024" I cannot find anything that is comfortable. I asked if I use my store credit (that my money paid for) again my money (when I paid with cash and boots did not work out) I got a store credit for up to one month, I mean. Thanks. So if I buy another pair and they are the wrong size for my niece I cannot return them, final sale. Purchase all began with my cash basically my earned income. Now I am limited to only spending it there and within a month. Not good I will NEVER return specifically due to so many other shoe stores hello. read more