We stayed for 3 nights at the Marriott Grand Place Hotel. The location is perfect, it's between 2…read moresubway stops & walking distance to everything.
We arrived at 12:30 stood online to check in, 3 times, getting into room #458 at 4:20. Funny we got a message that our room was ready at 9:30 pm. When we checked out, we were told that we did not have the Superior room, we did not have a special room. Sabrin apologized for the heat, and very small room without any upgrades that we were provided. We were given a card with the contact information for the hotel manager. We will reach out with photos and our review.
A complementary breakfast buffet was served in the lobby until 10:30 during the week and 11 o'clock on weekends. There are snacks, beer & wine in executive lounge from 5:30 until 7:30. We were given a voucher for a free drink with dinner at the restaurant around the back however, there was never a soul there.
Our room has a safe, Nespresso, teapot, iron and a bottle of water. Our room was over a noisy street where we heard partiers, sirens, traffic and early morning cleanup & garbage removal with the window closed. The hallway was cooler than our room even though we had the fan on the highest on the air conditioning on the lowest, we don't feel cool air. The very warm issue was mentioned at the front desk to Sabri, July ... We opened the window 2 inches from the top just to get some air, yet early morning it sounded like a construction site inside. The water pressure was good. The bed and linens were dorm like. The wifi was slow.
There were 3 elevators, 1 was working, it was often full & very slow. There is no staircase for guests, only a service staircase.
We enjoyed the breakfast buffet there were fresh breads, fruits, pastries, cheese, meats, fruits, salmon, candy, make your own waffles & crepes. I enjoyed my custom made Belgian omelet with chicken sausage & home fries. There were juices & a fancy cappuccino machine. Wine, beer, sodas & small snacks made happy hour pleasant. However, there was an issue with flies on the food. The replenishing and clean up at breakfast and happy hour was inconsistent. Frequently we saw flies in the food and our drinking glasses.
