I am writing this review to warn future customers against using Vacation Express. Due to…read morecircumstances beyond our control, our journey began with significant travel disruptions. Our original flights from Dallas to Houston were delayed multiple times, ultimately resulting in a cancellation for the evening because the airline was unable to secure the required flight attendants. Immediately after the cancellation, I contacted Vacation Express to notify their team and request assistance. I specifically asked that our airport transportation be rescheduled and inquired about compensation for the missed night, as we had already paid for accommodations we could not use. I was assured that these matters would be handled and that a review for a partial refund would be initiated. However, during this process, our entire reservation appears to have been mistakenly canceled/mishandled in their system. When we checked our Hilton reservation via the app, it was no longer visible. Upon contacting Vacation Express again, I was reassured that our booking was still active and that everything was in order. Unfortunately, this was not the case. Upon arrival in Cancun, we discovered that our transportation provider (Nexus) had no record of our transfer. Despite being told by Vacation Express that the arrangements had been communicated, Nexus representatives confirmed they had received no such update. We were left waiting for approximately one hour before transportation was reluctantly arranged due to the situation. Upon arrival at the Hilton Mar Caribe, we encountered an even more serious issue: the hotel thought we were a no show, and had no room for us. We were told that we did have a reservation, but this was clearly not the case, and they were trying to cover themselves. While I appreciate them accommodating us, I do not appreciate or accept being lied to. Clearly, something happened with the reservation or the room would have been ready or at least near ready. I again contacted Vacation Express and was told I would receive a return call; however, that call never came. As a result, my family waited over three hours before a room could be secured. Our family paid a lot of money for this trip only to be disappointed time and time again. These ongoing issues indicate a clear breakdown in communication between Vacation Express, Nexus, and the Hilton Mar Caribe. Additionally, due to these disruptions and the initial cancellation error, we missed our scheduled excursion to Chichen Itza. The first two days of what was meant to be a relaxing, all-inclusive vacation were instead stressful, disorganized, and far below the standard we expected when booking through this company. Upon returning home, we worked with all 3 companies, and none of them granted us a refund for any portion of the trip.

Be AWARE!!!! Terrible customer service. Won't release travel credits back to airlines if partially…read moreused to rebook a flight. Just tell you it's policy. Have to rebook with them. Can't make changes or there are fees. Just poor way to run a business. Don't use.

When traveling to another country it is always best to make sure you cash out or spend all your…read moreforeign currency before coming back to the US; but if you don't you can always sale your foreign currency to Altour American Express located in Lenox Plaza. You will certainly pay to sale your currency back, but at least you re-coop some of your money. On a recent trip to Mexico we bought pesos at the rate of $12.95 pesos to the USD and ended up bringing back a few pesos. After going to my bank Wells Fargo I referred to Altour; which was luckily located next door to my office so it is very nice to just have to walk over this morning and sale the pesos. After an $8 service charge and their exchange rate of $1 USD to $14.86 pesos I only took a loss of $23.21 USD. Not bad considering it will probably be a while before I return to Mexico, so I got a little bit of my money back. Also, I should mention if you are selling your currency back to Altour AMEX is that they do not buy coins; only bills. I've now got $36 pesos in coins as souvenirs to remind me of my trip to Mexico.

I found out about this place when I was going to Paris the next day from Bank of America. Bofa…read moredidnt have any foreign currency in hand so they referred me to the Amex place. It's inside the Lenox Place bldg. Just park upfront and its right there in front. I called about their rates before going there but the next day the Euro had gone up...oh well. I didn't have much of a choice. A guy was in line before me and walked out because he said the Euro was lower when he called the day before....ummm dude...it's going to be the same everywhere. Anyhoo, the lady that helped me was nice and gently explained the fees since I didn't know shit about changing money. Next time I will make sure to change my money at Bofa or any bank 4 days before my trip and if not, American Express on Peachtree Rd will be my go to place for foreign currency exchange! :D

I have had trips planned and coordinated by Loyal Charles at Uniglobe Travel for over 15…read moreyears...cruises and land excursions (Egypt, China, India, Turkey, other) and have NEVER had any problem, either before or during the vacation. There are NO words to express my pleasure in working with Loyal and his staff!! He is always available for questions - phone or email - and always gets back to me quickly, when needed. If you want a COMPLETELY stress-free excursion, do have him plan the details...I ASSURE you it will be all pleasure!!! Ed Palm Springs, CA

I recommend Loyal to everyone I know! He is so easy to work with and gives you honest opinions…read moreregarding resorts, rates, etc. he has helped planned family trips as well as my upcoming honeymoon. Just for fun, I compared the price Loyal quoted me with the best price on TripAdvisor and Loyal was cheaper by over $600 and his price includes trip insurance and transfers. I wasn't surprised in the slightest...it just confirmed what I already knew-- Loyal is awesome!

Highly recommend! Elena handled everything for our first family vacation to Mexico with personal…read moreattention to detail. She took into account our children's ages when making suggestions for us, even suggesting nearby restaurants and activities that she had been to herself with her family! We ALL had a great Mexican Vacation and will definitely be using her again!

From the owner: Emerald Escapes Travel is a full service travel agency that can fulfill all of your travel needs…read more We specialize in Group Travel with cruises and all-inclusives to Mexico and the Caribbean. Whether you want a girls/guys getaway or a family vacation, we can help!! Why do all the research and spend all your precious time, planning your vacation, when you can just let us do all the work for you, at no extra cost to you!!

I reached out to Gone traveling to plan my trip in Italy and I have to say they went beyond my…read moreexpectations!! Everything was planned in the details and we had a blast! Definitely I loved to just have to pack my luggage and don't have to worry about anything else during a trip. Even being Italian it was so nice to actually don't have to plan step by step every second of my trip! Can't wait to plan my next trip with them! Thank you ladies!!!

Thank you so much Gone Traveling for planning our trip to Cancun; it was such an awesome…read moreexperience! We snorkeled in the sea, floated down an underground river, and swam with dolphins. I'm a sucker for archeology, so my favorite was touring the Mayan ruins in the area. Our tour guide in Chichen Itza was so friendly and knowledgeable; such a great experience! I'll definitely ask you to plan my next vacation.

Needless to say the consulate office went above and beyond my expectations in assisting me. The…read moreofficer assisting me was very courteous and diligently reviewed my documents before expediting my process, so there would be no further delays. Extremely kind and patience to let me come back the same day past there walk in hours of 9:00am-12:00pm; so that I didn't have to drive back with the missing pieces of information needed to complete the. Thank you again!