Don't bank if you're a small biz. They aren't set up for it. For example, something as simple as…read moreupdating your address, you have to go into a branch to do. They don't waive wire fees for small businesses, no employee cards, they charge bogus fees, even on "free" accounts, no online payment options like Zelle just to name a few challenges. The branch manager on Poplar is William and he is extremely difficult to work with and rude with zero customer service knowledge. If you must bank here, go to the midtown branch to open your account because the branch manager is Carla and she is amazing and very friendly.

Great customer service great bank very good people I'm happy to bank with trustmark i would bank…read morewith any other bank

I have been banking with them since they were Wachovia. I am still impressed with the service and…read moreattention I receive whenever I visit. I strongly recommend this bank.

I went to the New Cordova Branch atm to deposit money, only for the atm to take my money, not…read moreprovide a receipt, and did not credit my account, only to be told by the branch I will just have to wait and they will see if they can find it. At least 10 other people came in with similar complaints and they refused to put a sign on the atm, letting people know of this issue. These seems like a scam and they are just taking people money with no regard or planning to return it!!!

Great bank: I'll get checking savings, CD and credit cards with them. I'm even thinking about…read morestarting an investment account. Great app uses Zelly a lot.

Pinnacle offered us a 30y fixed rate at 7.25% with 21k in points…read more Another local bank offered us 5.625% with 6k in points. After Pinnacle was informd thet we were going elsewhere for a loan, they contacted us and said they could give us a lower rate if we deposit our money in the bank! Sometimes they would not answer or return calls. People at Pinnacle were nice and profssional, but we lost their trust over their interest rate counteroffer.

Pinnacle Bank has proven to be a worthy holder of my money. I like their people and the services…read morethey offer. I wish they had more branches, but that will come in time. YOu can trust Pinnacle to take care of you.

This bank is fantastic!! The reps are always very kind and informative. I've been a member for 20+…read moreyears and I've never had an issue that they weren't able to help with, all done with a smile. Thanks First South!!

Great customer service and they tell you what's needed every step od the way…read more My loan originator was Mrs. Tarshish Johnson and she was Fantastic! She kept me informed about the whole process. Thanks Patriot Bank for having such amazing employees.

I was at the drive-through couple of minutes before 8:30 waiting for them to open and when they did…read morelanes two and four were open. i was the only customer so I pulled into lane 2 with a deposit ready. I sent it through and waited and waited. An SUV pulled into lane 4. About a minute later, the display came on and the young man asked me if he could help me. I just stared at him and he finally acknowledged that I was making a deposit. Not long after, I heard the tube lane 4 come down and the SUV drove off, a little later a receipt for my deposit came, I pulled off and immediately called into the bank and asked for the manager. I was told the manager was in a meeting and would call me back. This was 8:39 AM yesterday. I've called twice today and he's not available. I'm not sure what kind of service this location typically provides but this. just didn't sit well with me and I wanted to discuss it with the manager, however, perhaps the service is indicative of that of the manager. I had always thought that first come first serve was the appropriate way of customers.

Ever since I received a savings account in 94 as a MS graduation present. First Tennessee has…read morealways been very helpful knowledgeable and friendly. When it comes to my banking needs they know how to answer my questions & always resolve whatever dilemma I may have. They done an excellent job in also handling my direct deposit. My paycheck always came into my account on account on time. With my funds readily available to spend. I would recommend anyone who is moving here into town to bank with them. My mom have also gotten loans from them as they've done an excellent job in offering her the best in home & car loans. They offered her excellent rates & gotten them approved switfly. I forgot to mention that me & my family each have an account here & will continue to bank here as we have for 25 years. I'm sure to like their page on Facebook and tell a friend. https://www.facebook.com/firsttennessee/