Do not shop here!! They do not accept returns, which is not listed on their receipts. Very…read moresuspect customer service and store policies.

From the owner: Swimming Pool Sales, Service & Supplies Swimming Pool…read moreContractors

If there was a zero option I would have selected that. Worst service experience imaginable. When…read moreyou call for service you get an uninformed, unprofessional call service -- and never get a call back. Not what you expect when you drop $14K for one of these. DO NOT DO BUSINESS WITH THESE PEOPLE!!!!!!!!

I've scheduled service on my spa seven weeks ago. It took two weeks for the service person to come…read moreout. New England Spas would not provide me any information on his arrival time (morning or afternoon). He then stated that he needed to order a new controller and 2 Moto Message jets. He nor New England Spas could / would me the price nor when they would be available. This Wednesday, the tech showed up with the parts. He replace the controller and the 2 Moto Message jets. He did not test either one and left. I received an invoice for over $1400 and the 2 Moto Message jests do not work!!!!! It's impossible to talk to a real person. They do not provide and estimate on the cost or time during the day. Not even morning or afternoon. They are happy to sell you a new spa, but be very careful, they have the worst service I have ever seen.

Jon was excellent !!!! He was the only installer that could get me in by July 4th for an 18x33…read moreoval. Him and his crew came Sunday prepped and did the install and were finished by 5pm. His work was perfect and the pool came out great which had to be fit around an existing deck. His price was more than fair and beat every other installer I called . I would highly recommend a-1quality installs.

Jon is a very deceitful contractor, takes the customers money, makes excuses not to finish a job…read morewhen the original contract was signed over two years ago. Took my materials that I paid for over 17,000 to so call buy what was needed to remodel my cement pool. Broke into my shed, didn't wait to have me open it with a key, and left his so called laborers on my property, which most of the time were on their phones ... never communicated with me ... I went outside numerous times during the couple of hours they were there, and Jon never returned or touched base with me before taking all of the materials that were mine and paid for and became quite verbal and unprofessional through texts messages, instead of being a true businessman by responding by phone not texts. I've filed a complaint with the BBB and the AG s office for fraud and theft of deception which is a criminal offense. Don't be taken advantage of, Jon stole a lot of my retirement money and life insurance money I received due to the unexpected death of my husband ... disgraceful.... hopefully Karma bites you in the ass pal.

Competent, reliable friendly. Solved leaking tub issue right…read moreaway Need I say more. The real competent deal!

Exceptional Service! Steve Kirby is very knowledgeable, reliable and professional. After trying…read moreto work with three different pool services last year, I am so glad that I found Kirby pool and spa! Steve has been the only pool service who has worked really hard to resolve issues that were not even identified by or followed through by the other companies. Kirby Pool and Spa's pricing is also extremely reasonable for the amount of work that has been completed. I would highly recommend Steve and Kirby, Pool and Spa!

I cannot confirm whether their service is reputable or reliable, but what I can say is the driver…read moreof the vehicle who's number is on the vehicle nearly killed me on route 3 playing all kinds of dangerous driving games. I won't go into detail, but I have to say this was the scariest driving experience I've ever had.

Several with similar names out there but the company I have a few months experience with is…read morehttps://aquatictechma-ri.com/ (Owner Mike). The quality of service is solid but there were two challenges in their accounting system we had to work out: - one caused by detail missing for a reasonable surcharge which I did not understand - a second caused by set up error where weekly late fees were charged for a task not yet delivered. In hindsight the latter is funny but it took a call by Danielle to calm me down!