I am a large customer but my latest orders are a disappointment…read more
I've used Print24 for many years and the service, prices and quality is generally good.
However, it's happened previously that an order was delivered VERY short and it was such a fight with the after-sales service to get the remainder of the order we placed delivered. This week it's happened again:
An order of flyers has been delivered over 10% short. This was immediately reported to Print24 support yet 8 days on and I have no response. The product is a Christmas product and I explained the urgency of a prompt decision but staff have repeatedly failed to call me back when promised. Today I was told it's a bank holiday in Germany so the phone call I was ASSURED would happen will now not happen.
All I want is the printing I paid for delivered to me, but right now I'm getting nowhere with their support.
It's such a shame the after sales lets this company down. I cannot recommend, sorry.
UPDATE
After 15 days and a silly offer of a £10 credit on my next order which I declined, Print24 gave a refund to my bank for the missing amount. It would have been better if they did this without chasing and much quicker... It took a lot of my time and left a bad taste.