We were lucky enough to have Marie Kooker assist us with purchase of new couch, arm chair and…read moreottoman. She was fabulous; she knows exactly what she is doing, and she knows exactly how to do it. She was not only fantastic in helping us to make choices, but she was also available after delivery to assist when I thought the furniture delivered wasn't what I ordered. She actually offered to come to my house to show me the fabric I chose and confirm it was the same as delivered. (It was exactly what we ordered, and my husband recognized that as soon as he saw it.) The next time I'm looking for furniture I'm going to Bassett and asking for Marie.

Marie Kooker is one of those rare people that combines professionalism, vision,…read morecreativity,knowledge and style all in one package. Thanks to Marie our wonderful home now is now reimagined, comfortable, and elegant. We couldn't be more happy. Her sense of design, work ethic and spectacular customer service gave us a renewed appreciation for the way things can and should be done. We can't recommend her and this Bassett store highly enough. Thank you Marie!

I interviewed for a job there about a year and a half two years ago and the woman who interviewed…read moreme was a nightmare. I felt like she was condescending and extremely nasty to me during the interview process. I would never work there let alone shop there so I don't know who owns this, but whoever does should revamp their staff because obviously They are not decent sales people to be handling the merchandise that they have in the store

No prices on the items, you must scan the QR code, business does not provide free wifi.read more

Quality furniture. Nice variety to choose from. From modern to more traditional. Service orientedread more

Great selection of chairs and reasonable prices. Bonnie was…read morevery knowledgeable and helpful finding quality chairs within my budget. Delivery set up was easy and scheduled to happen soon.

The owner is very friendly and knowledgable! Incredible selections and prices. I had a great…read moreexperience at Lexington lighting.

Really good customer service and delivery. I purchased a table and it was delivered the same day…read more Very helpful and good prices!

I was given a 100-year-old pool table. The table was moved to storage by Royal about a year ago…read more I called them to pick it up and bring to my newly renovated rec room. The staff is terrific, very polite, talkative, friendly, and clean. The manager Ken came back to perfect the install. He has a ton of knowledge and expertise and is as good if not better than the moving crew. Overall, this was a great experience, and I highly recommend Royal. Thank you, Randy

Wish I never walked in their door the first time. Horrible quality control. I am on my fourth…read moredelivery of six chairs and a card table and they still can't get it right! Chairs ordered with arms . . chairs delivered without arms. 54" card table ordered . . . 48" card table delivered. 54" card table delivered . . . oops, wrong parts, can't assemble the table. We'll get back to you . . . . for delivery number 4. Ordered June 2022 and mostly paid; now February 2023 and still no table and chairs like we ordered.

I have made several purchases here. Kitchen chairs during Covid, then a sofa and drapes and lastly…read morea chair and ottoman. The quality is outstanding. Delivery was excellent and the staff were nice. The interior designer I used for each purchase was patient, kind and very helpful. I plan to get some new drapes soon and will be heading here as my first choice. The items are pricey but they hold up well and look amazing in the home.

Went in looking for specific chairs. Store was virtually empty of any customers. Once finding what…read moreI wanted, and liked very much, cash in hand, I was told I couldn't purchase said chairs, they were floor model. I didn't mind. Manager would NOT let the chairs go . I don't understand this. You have an empty store with NO customers, you have a customer right in front of you, with money to pay cash on the spot, and they would not sell them. The day was on a weekend, extremely hot day, and the air conditioning was NOT working also. I have bought furniture from this company before, as their quality is very good. Needless to say, I walked out, very very hot, and will not buy again from this company, as I feel it was very poorly handled. Ethan Allen- you just lost a customer. No wonder there were no customers in y our store.

My experience was fantastic. I'm very happy and satisfied with the furniture which I bought on…read morefantastic / fabulous sale. I really don't understand. why some people have not said great things. I am very very picky and their sales help was incredible, service, delivered on time, perfect! I can't remember the last time said perfect. Lastly HUGE shout out out to the movers! They were the BEST. Seriously. The BEST. They were super friendly, helpful, kind, careful not to scratch anything, extraordinarily professional. I can't say enough... you couldn't ask for more.

We ordered a custom sofa from Sheffield with COM fabric. All dimensions of the sofa were clearly…read moredelineated on the order form, carefully reviewed by Sheffield, and signed off by Sheffield and us. The sofa was delivered with the correct fabric and looked good. However, we later realized that the chaise portion of the sofa was 3 inches narrower than specified on the order form. Instead of being 39" wide (interior) it is 36" wide. Sheffield has refused to do anything to make the order match what was specified, what they agreed to, and what we paid for. They claim that being 3" narrower is "within spec" and maybe a result of the fabric pulling it narrower. The fabric!?! Pulling a wooden frame in 3"?!? An absurb dodge to avoid their cost to rebuild the sofa as specified. Sheffield did not stand behind the contract that they signed to deliver quality furniture.

We visit a lot of Kirklands and often purchase things. The staff here is rude. Today there was a…read moredisplay of items with a sign saying 75% off. We took our purchases to the register and there were no employees and a line of customers at the register. Finally she came out from the back room. She told us the sign was in the wrong place. Took our item and put it back on the same shelf and put the same sign right next to it again. Update 8-1-22. It has now been over a week since I submitted my complaint on their website. I have email to follow up several times in still have not heard from anyone. On Friday I reached out to Christy at the corporate offices and left a voicemail. She never called back either. Today I tried to get in contact with Mr. Woody (Steve) Woodward the CEO. Let's hope someone responds soon.

We had purchased something from them they didn't have in stock back in April. After them not…read moreshipping it for 3 months we had to call ELEVEN TIMES to get the order canceled. "It will take 7-10 days", this is their standard bull**** explanation. July goes by, August, Septembe, October... it had been so long we kind of forgot about it. We began calling, emailing customer service back in November. Numerous calls, emails, nothing. I finally reached out to them on 1/4 on Twitter and asked where the refund was. Again, this isn't $5-10, this was almost $200. They researched and said it would be refunded in 7-10 (that's their favorite numbers) days. No expediting, no we will fedex it to you because we F'd up and would like to keep your business, nope... We will send it snail mail. 2 weeks later it's still not here. Oh, when I asked about them doing something to compensate for their mistake they sent me a 25% off coupon that can't be used on 90% of stuff in the store. Customer service for these clowns must be run by Mrs. Lippy's 3rd Grade History class. Why do we have to do so much legwork to get you to fix something you totally screwed up?? Unless you hate yourself, don't shop here.

They have so many tables and chairs to decide from. They have some in stock, and many others can be…read morecustom made. Their furniture is fairly priced and is good quality. They also have excellent customer service. I was very impressed, and ended up buying a beautiful solid wood table.

Staff was very helpful selecting the right size dinette sets ​for our small kitchen. The set…read morearrived securely wrapped in moving padding the delivery team was friendly and efficient. We LOVE the beautiful set we purchased. ​​​

I visited several times and the selection of plants is overwhelming. I had a special request that…read moreour local deer and rabbits would avoid. The staff was very knowledgeable and helped me find plants that would meet my need. I appreciated that the staff took the time to explain everything and I purchased several plants that look beautiful in our yard. I will definitely visit their nursery again.

If you want trouble with your pond, call Holly Days. They will cause it, try to fix it, fail, and…read morethen blame you. Below is the full record -- my original review, their public response, and the facts. Judge for yourself. I originally posted this experience on Google. Rather than resolve anything, the company responded there with the false claims addressed below -- so I am sharing the full record here as well. My original review (four months ago, after months of being ghosted): If you want to be lied to, gaslighted, and disappointed -- call these guys. Chuck and the team pierced my pond liner and, despite admitting fault, failed to fix it after three attempts. Instead of actually sealing the leak, they secretly ran a water line to the pond to keep it full automatically. I only found out after my water bill spiked and the constant underground leaking caused my patio pavers to buckle. Now that the damage is undeniable, they are ignoring my calls and claiming no responsibility. Their public response, in summary: They claimed the leak appeared "weeks after" the cleaning, that the liner was simply old, that they recommended a full replacement, that the automatic fill line "was discussed prior to installation," and -- after visiting our backyard uninvited in response to my review -- that the real problem was our "negligent care" of the pond. Now the facts: The pond began losing water immediately after their service. Not weeks after. The fill line was never discussed. We learned it existed when our water company contacted us about abnormally high usage and asked if we had a leak. That is how we discovered a water line had been run to our pond -- from our utility, not from Holly Days. Ask yourself: if we had knowingly approved a line pumping water into a leaking pond indefinitely, why would the bill have surprised us? They never recommended a liner replacement. What actually happened: they came out multiple times, attempted repairs, and acknowledged responsibility -- right up until the fix proved difficult. Then the story changed and the ghosting began. Most troubling, their reply confirms that after seeing my review, they entered our backyard to inspect the pond. We did not invite them, and we were not home. They then used that uninvited visit to accuse us, in writing, of neglect. As for that accusation: the pond had to be completely rebuilt -- a major expense caused by damage their team created and could not fix. That is not neglect. That is the cost of their work. We hired this company to clean a pond. We ended up with a punctured liner, an unauthorized water line, buckled patio pavers from months of underground leaking, inflated water bills, a full rebuild, and a public accusation that we neglected our own property. We are now evaluating small claims court to recover the rebuild cost - Read their reply. Read this. Decide which account holds together.