If I could rate a ZERO, I would. I purchased a brand new…read moreJeep in Decatur, and brought my Jeep to Greve for routine maintenance, via Jeep Wave maintenance package. Maintenance lied about rotating my tires, as required during Jeep Wave maintenance. This resulted in a need to purchase new tires - Greve maintenance manger admitted it was their fault for not properly rotating tires, but they refused to make it right. Instead they offered to split the cost of new tires with me. What a racket!!!! Hopefully Chrysler will handle this through the formal dealer complaint filed. RUN away from this dealership!!!!

My wife and I had a very poor experience at Greve Chrysler. We were told that both the tires and…read morebreaks were replaced at trade in with the vehicle that we purchased one more than one occasion. Once we started driving the vehicle around town we noticed a scrapping noise with the back tires so to investigate our break noise, we took it to our mechanic in town whom we have been doing business with for years. After they looked at our vehicle, they confirmed that our back tires were never replaced and actually need to be replaced in the next few months, and that the back breaks were a complete mess. Apparently when Greve Chrysler replaces breaks, they only replace the brake pads and nothing more. Our mechanic showed us the rotors and they were completely rusted and he couldn't quite understand why someone would put new brake pads on rotors that looked this bad. We had to spend about $300 to get the brakes fixed on the vehicle we were told had just been replaced. I called Greve and spoke with Alex, who may be one of the least helpful and sympathetic manager's I have ever spoken with. When trying to explain our situation, there was little done to understand it from our perspective or our point of view and it instantly became him versus me as if I was trying to get something from him, or trying to get something over on him. I had told him that Mike told us that the breaks and tires were replaced at trade in and when he asked Mike, Mike denied ever telling us that information. Then Alex checked the service records and said that only the back brakes were replaced. I told Alex that I took the car to my mechanic and that the back brakes were never replaced and he responded by saying that I was wrong because the service records indicate that they were and he would not be able to do anything or help me at all. All I was asking Alex to do was replace my brakes that I was told was replaced, and I got so desperate I had to bust out a line I saw on their website that says "we will do whatever it takes to ensure you are 100% satisfied with all of our products and services". After bringing up that line on their website, Alex finally attempted to correct the situation and he said that best he could do is look at the car at his shop, no exceptions. We live an hour and a half away and honestly didn't trust them so we bit the bullet and fixed the brakes ourselves. After going to pick up the vehicle after the brakes had been fixed, our mechanic showed us how bad the brakes were and still couldn't understand why any competent mechanic would throw new brake pads on something this bad. Based on my experience I would highly suggest never doing business with Greve Chrysler in Van Wert. They had multiple opportunities to correct their wrong and they refused.

I had an absolutely amazing experience purchasing my new Ford Expedition, and I truly cannot say…read moreenough good things about this dealership! From the very beginning, both Aliyssa and Gabe went above and beyond to make this process smooth and stress-free. Aliyssa was incredibly responsive, answered all of my questions, and made sure I felt confident every step of the way. She sent detailed walk-around videos of the vehicle and even took the time to send additional videos when I asked about specific features--something I really appreciated since I was initially handling everything remotely. At the same time, Gabe was just as incredible on the financing side. He was honest, knowledgeable, and took the time to clearly explain everything without any pressure. He made sure I understood all of my options, especially when it came to warranties, and I never once felt rushed or pushed into anything. That level of transparency made a huge difference. At one point, I was planning to have the vehicle shipped, so we completed almost everything online and over the phone--and it was completely seamless thanks to both of them working together. The best part of all--and something I will never forget--is when I decided last minute to drive four hours to pick up the vehicle myself. Not only were they accommodating, but they BOTH stayed past business hours and waited for me just so I could take my new car home that same day. That level of dedication and customer service is truly rare. Everyone I interacted with was extremely polite, friendly, and genuinely happy to help, but Aliyssa and Gabe especially made this an exceptional experience from start to finish. This was hands down one of the best car-buying experiences I've ever had. I would highly recommend this dealership to anyone looking for a smooth, stress-free, and truly outstanding experience!

Austin, Tony, Stacy went above and beyond to get the deal done. The service and professionalism of…read morethis team is outstanding. Great price! Great service!!!

I used to have respect for them and I would always recommend them to anyone but now I won't be…read morebecause I was friends with tom and this year I was at the mum festival and made a special trip to see him and soon as I said hi to him he turned around and walked away from me. So I to him that on Facebook and now he deleted me.so now I wouldn't recommend him or the dealership for their future purchases for automobile sales or service and the car show next year

I would like to Thank Cody Good and everyone else that helped us in purchasing a New Buick Encore…read moreGx. They are very easy to work with. Cody showed us how the instruments worked. This is the first time that has ever happened. I would encourage anyone to go to Bud's Chevy Buick. Again thank you. Tom and Mary Deardoff

I bought a used car from them and cannot be more pleased with the quality of the vehicle, the…read moreservice, and the willingness to be helpful of everyone I dealt with. The pricing was very fair as well. I can only give them the highest recommendation. I would not hesitate for a second to purchase another vehicle from Hill's.

Customer service there is good but don't let that fool you. They sold me a car that absolutely had…read moreNO air conditioning whatsoever. I did buy it in the winter which is understandable but I called the owner to try and figure it out and he stated that he tested it in the garage (during the winter). So I don't think that would be an accurate testing plus to add onto that, make sure that you can get the AC warranty if you decide to come here (don't recommend doing so anyway). Yea I did get the warranty and I thought the ac was a part of it and guess what IT WASNT. I'm thankful for the car but they could've done better ways that I wouldn't have to go through hoops trying to figure out why and how they didn't notice it in the first place. I'm genuinely upset because this could've been avoided if they would inspect their vehicles better. But that's just me I guess.

After getting a suspiciously high quote from another mechanic, I took my car and the quote to…read moreMeyer's. They fit me in on short notice, inspected my car, and confirmed that the previous mechanic was recommending approximately $2,000 in unnecessary work. I'll be taking my car to Meyer's from now on!

We have used their service twice now and have been impressed both times. They were quick to respond…read moreand handled the cars well.

My family has taken my car to England's Bay twice since moving to the area. First time was when we…read morejust moved from Florida and wanted to make sure the car was ok. The second time was back in December to get its oil changed, get a tune up and make sure it was working perfectly for winter. Great service! There were a number of things that needed to be done to the vehicle, and we didn't want to wait for hours so we went home. Mechanic actually drove the car back to our house as a favor. If you need your car serviced, definitely come to this place!

Fixed what was broken. Didn't try to upsell. Did so in a timely manner. Repair held. I will return…read morehere for the next repair.