This review is LONG overdue! EVERYTIME I come Here the…read moreservice is stellar. They are very attuned to your needs and what need to be done. They are kind and sweet. I have been to a couple of places and haven't had desbride quite like this. I have visited the Richmond store a couple of times and this is by far THE BEST SERVICE. I am usually helped my General and Emmanuel and they see very kind! 10/10 service, best store in northern Cali!

Pricing isn't posted on website, they don't answer phone calls, that's all I got to sayread more

My brother found this place on Yelp. I had seen it too and we both agreed to check them out. I have…read morean older model Subaru and I happened to be in the area and stopped by. Juan offered to look at the issues I was told by the dealership I had. Some of the items the dealer said I needed Juan was upfront and said it wasn't necessary or could wait. He agreed with a few issues (brake pads was #1) and two other items he will address next week. Once I left the business, I felt a sigh of relief. I didn't feel played or taken advantage of. Juan never rushed me and explained things in a way I understood. I appreciate him and his staff. I just got my brake pads done today and next week, he will complete the other items. If you need automotive work done, you owe it to yourself to go to G&J Auto repair.

Phenomenal experience all around! From the top down, the team here is professional, courteous, and…read morevery friendly. The waiting area is well-maintained, spacious, and comfortable. My experience has mostly been with Sabastian, but the entire team is amazing. I've been to several auto shops before finding this place, and I am so glad I did. As someone with little knowledge and experience with cars, Sabastian went above and beyond to help me understand the issues before any repairs began. His quote was fair--I would say below market rate--and reasonable. After the repairs, he showed me exactly what was done under the hood and where the new part was placed. I've never met a more honest, knowledgeable, and trustworthy professional in the industry--I've been to many! This is now my new go-to auto shop. This place is top-tier, and I highly recommend giving them a call if you need auto service. You'll be a repeat customer!

I stopped by the quick lube Of elk grove at Nissan today because my service light was on saying…read morethat my tire pressure was low. I didn't have time for an oil change today, but I definitely needed air in my tires. The manager came out to see what I needed And I told him that I didn't have time for my service but was very concerned about my tire pressure. He was so kind and receptive to my need and had one of his technicians take care of me right away. The technician, Michael, was also very kind and attentive. After putting air in all of my tires, he told me that my air pressure was very low at around 20. He also reassured me that whenever I needed to feel free to come back so that they can help me in the future. This is one of the reasons my family has purchased about 10 cars from Nissan/Infiniti Of elk grove is because of their service. I really appreciate the care that they take in their customers and I am the first to always share that information with others.

Brought my car in for a quick Oil Change was told about 2 hour wait with only 1 car in the two…read morebays. Very slow service took my car the the Toyota service center across the street was done in 45 min. If you want slow service this is the place.

I went to Expert Automotive yesterday, January 29, 2026, for a car inspection, and I had a really…read moregreat experience. I called the previous Friday to make an appointment, and they were quick to get me in at a time that worked for my schedule. I spoke with Joe and Ted, and both were very kind, helpful, and patient. I came in because I had dealt with previous mechanics who didn't do great work, and I really needed an honest assessment of my car. They took the time to explain the condition of my vehicle clearly and honestly. What I appreciated most was how Joe broke things down -- he didn't just tell me what needed to be done, but also what should be a priority versus what could wait. That level of honesty and consideration really stood out to me and made me feel like they genuinely cared about my safety and my finances. Expert Automotive feels very trustworthy, has a solid reputation, and the quality of work is clear. I drive a Honda Civic, and I can confidently say they truly are experts when it comes to Hondas. I'm very grateful a friend recommended them, and I definitely look forward to coming back for future work. Highly recommend!

Expert Automotive always provides A+ Customer Service with Expert Knowledge, Care, and Timely,…read moreQuality Repairs. Our entire family of 5 cars go to Expert Automotive because they are trustworthy, reliable, friendly, and amazing people. Joe and everyone at Expert go above and beyond every single time and take the time to explain our vehicle's mechanics and recommend ways to get our cars running smoothly and safely on the road again. I have peace of mind knowing our cars are in good hands with Expert Automotive. I Highly Recommend them to everyone I know.

Oil Change $15 off coupon for full synthetic was honored. Also came in at the same time for a…read moreTransmission Fluid change service which was $250.00 estimated over the phone. Called in for a same-day appointment/reservation that afternoon and customer service was very nice, service quick. I waited there this time instead of leaving a callback number and am happy with the work done.

I came here in an emergency situation after I noticed my car was hesitating to start and everywhere…read moreelse I went beforehand either had ridiculously long waits or they couldn't change my old dying battery due to lack of tools or inventory. The O'Reilly auto parts store down the street told me to come here after I first went to the Toyota dealership who wanted me to wait 4 hours just to diagnose my old battery and Les Schwab told me they ended up not having the battery I needed after waiting before they even looked at my car. I called here while driving from O'Reilly and was immediately placed on hold for almost 10 minutes before they finally talked to me. I was already in their parking lot by the time they answered and they told me there was no wait to get my battery diagnosed and/or replaced so I parked and went inside. Man that was a mistake in hindsight. What was said to be no wait ended up taking roughly 2 hours total. It felt like others who came in after me for oil changes and other services were getting served faster than me while I had what I thought was just a simple battery diagnosis and replacement. They also kept telling other people over the phone they had no wait and they should be in and out within 30-45 minutes. They gave me a 30 minute quote after replacing the battery as well to make sure everything was good which felt even longer than that. I also noticed when I got home there was a brown looking spot on the battery label. From what I researched it could be an anti corrosive material and is normal or it could be a potential leak if it spreads so I'm really hoping that it doesn't already have a slow leak. Overall, from this experience alone, I honestly can't say that I'll be back anytime soon unless my new battery suddenly starts having issues while under warranty. The price was also not great at $270 for a battery that may not last as long as my original battery from when I bought my car roughly 6.5 years ago. While I'm glad they were able to see me on short notice and replaced my battery, I felt like it took an unnecessarily long time for what seemed like a quick fix. I'm mostly just upset that I was quoted no wait as I was on the phone in their parking lot then spent nearly 2 hours which ended up in me having to cancel certain plans.

I came for 2nd opinion on a/c bc I was unhappy with the service I received and didn't trust the…read moreestimate. I was told I needed have discharging hose replaced due to leaking. I happy that I was able to get an appt quickly to have a/c service. Joe and Karl were awesome in keeping me posted and were thorough in explaining everything. The customer service and quality of service I received were great. I recommend them and will be back when I need repairs.

Our favorite auto shop -- hands down!…read more My husband and I started bringing our cars to Elk Grove Transmission when we moved back to the area last fall, and it quickly became our go-to for everything. With my husband commuting to the Bay Area for work, we're in pretty frequently for oil changes and maintenance -- and somehow, our service schedules always end up overlapping. Thankfully, Karl and his team make it such a seamless, stress-free process every time we have to juggle being down to one car. Karl always remembers me when I call to schedule appointments, and he goes above and beyond to make things easy from start to finish. Just today, my son and I arrived bright and early at 7:30am for an appointment. We took a quick breakfast trip to Mel Dog's, and by the time we got back, our car was already 90% done -- no full day without a vehicle, no hassle. We genuinely appreciate the excellent customer service, efficiency, and friendliness from everyone at Elk Grove Transmission. Thank you, Karl & team, for always taking great care of us!

Quick and efficient. I've been going to this company for many years now and I've learned they are…read morehonest. It's hard to find an honest mechanic, and I've learned not to trust the dealership. But with the dealership, you have to make an appointment and they take all day. With these people, I'm in and out quickly and I know they'll give me a fair price.

Everyone works there is very kind and courteous! Especially…read morethe person names Wil is exceptionally nice and friendly!!

Service staff Michael Delpino sold two sets of tires for my Prius and MDX. He's very knowledgeable…read moreand no hassles/sale. He showed me many options that fits my criteria and needs. Gave me peace of mind. Very friendly and efficient shop in/out.

This big o tires is dishonest, lacks integrity, and will try to scam you out of your money. No one…read moreshould be giving this big O tires location any money, but women especially. I took my car here yesterday for two new tires. In the past two months my car had already been to a tire shop and looked at by a family member, and also to the dealership to get a recalled piece replaced. So I already knew of any and all issues with my car due to the first tire shop visit and the Ford dealership visit. After getting my tires, the employees gave me a list of "issues" that needed to be addressed on my car. Stating that one of the issues was $1200 and needed to be taken care of immediately, but I had a grand total of $2,000 worth of issues. Again, they didn't know I had already sent my car to another tire shop and the Ford dealership within the last 2 months where no one ever stated these issues with my car but they had told me what did need to be done, and they were consistent with each other. Immediately when I got home from big o tires, I had my cousin who works at the tire shop I initially sent my car to to check my car for the issues big o said I had. He did not find any of them. The only reason I didn't keep my car at my cousins shop was because it was more expensive than big o, but at least they don't lack integrity and were honest about my issues. The big o tires employees were trying to get me, a girl who walked in by herself and knows little to anything about cars, out of $2,000 when nothing was wrong with my car. They lack integrity and shouldn't get another dime. I absolutely do not recommend. Update 2 months later: my car has been leaking ever since it was serviced here. My car had ZERO leakage prior to bringing it here. So disappointing

Went in today because I had a coupon I don't normally get my oil changed at this place. I was…read morepleasantly surprised how all the staff was super polite and just plain nice. Price is high but the customer service was amazing

9611 Auto Center Dr. Elk Grove CA *** WORST SERVICE EVER ***…read moreI took my car to get an oil change. Supervisor Klarissa N. ???? assisted me. The question marks are behind her name because her service was very poor, tacky, and unprofessional. Klarissa N. needs to attend training or be demoted she lacks customers service and supervisor skills. Klarissa N. brought my filters in she suggested I replace them, I told her not today. Klarrissa N. got upset she went out to my car and put the filter in my passenger seat. When I got in my car the seat had dust/dirt visible, it look like a small plant spilled in my seat. Klarissa didn't vacuum or clean my seat after she placed the filter in my seat. I would never go back to this Jiffy Lube nor recommend their services as long as Klarissa N. works there.

I highly recommend this auto shop. The quality and service is the best. Miguel is very friendly and…read moreknowledgeable.

I bring my car here (Chrysler and GMC) for full brake service, full A/C system maintenance, and…read moregeneral maintenance services. They do a fast, clean job at a reasonable price. Highly recommendable. Llevo mis autos para cualquier servicio, como frenos, sistema de A/C y servicios generales de mantenimiento. Hacen un trabajo rápido, limpio, y a un muy buen precio. Muy recomendable!