I've been seeing Dr. Smyers and I'm extremely glad that I got her name from some friends of mine…read more She does a great job of putting me at ease, even when discussing difficult topics. The staff has been pleasant and friendly - from the front desk to the techs - I've really appreciated the level of care. I have had no issues with billing or insurance (knock wood anytime we say that, right?) and the facility is clean, parking convenient, and the location nicely situated near the 290 exit on Delaware. I highly recommend Dr. Smyers and the Delaware office.

I'm a fan of this practice because of Dr. Jodi Ball. I just stopped in this week for my annual and…read moreshe is great at remembering things you talked about last year--which may seem like a low standard, but I think this is important in this field. Personally, I have been to other practices where you don't even get to have that type of conversation. You go in, you leave. Dr. Ball is a very personal, very nice person. She makes me confident in a lot of the advice she can give me about specific situations. I had recently got information from her about different birth control types. She is not only knowledgeable about them, but also is not hesitant to give you her personal advice about what she thinks is best for you. However, most every visit I have made here, I end up spending about 45min-1hr in the waiting room & the receptionist is the worst. They do have evening appointments which help tremendously. There are quite a number of doctors who do practice out of this location, so checking-in can even take a while. Understandable. These are my only qualms with this place. I have had great experiences here with the doctors directly--I hope you do too!

Receptionists don't know how to do their job. My sister was scheduled for an ultrasound and we get…read morehere and they check her in and they proceed to make us wait 20 minutes before my sister goes and asks what's going on and they said they called to reschedule but my sister had ZERO phone calls from them. So they made her sit here and when she asked for the sonogram she was SCHEDULED for they told her no because she's "too early" when she's 20 weeks pregnant.

Been going to Dr. Erk for many years. She delivered both my kids and I continue to go for annual…read moreexams and testing. I am very comfortable with her and appreciate her knowledge and kindness in her care.

Dr. Morrison is the most intelligent, experienced, caring, supportive, no-nonsense doctor you will…read morefind. She goes above and beyond with her patients, treating them as she would her own family. After Katharine delivered my baby, she took me on as her permanent OB-GYN patient. I cannot recommend her highly enough.

DO NOT COME HERE!!! Planned parenthood takes Medicaid. This place does not deserve any stars. HIPPA…read moreVIOLATIONS!! They make you feel like it's a nice place. It's an ILLUSION!! UNSANITARY!! Terminations (abortions) are only done on Fridays. There is only one doctor and she takes as many women as she can. This place is sometimes open until 1 to 2am. So this lady is doing surgery for sometimes 18 hours just to get as much money as she can. The procedure takes about 5-10 minutes but the wait is 6-12hours. After they do the initial paperwork, sonogram, and "counseling" you can leave and they call you to come back. When they call you back there is no room that you change into. It's literally a small waiting nook that has a bathroom. There are no gowns, just a thin drape that is used to wrap around you. Then you are sitting in a cheap chair with that thin drape. When it's your turn you are walking with that drape to the "operating room". The "operating room" is the same room as the "recovery room," just behind a door. That doesn't really matter because you can hear everything through the door. You can hear the other woman crying in pain. You can hear the tools being used. When you get into the room they have you get on this cheap table. There's literally only one hospital pad down. The nurse was really rude. I am allergic to the antibiotic that they use. instead of offering me an alternative all she said was, "oh I will just give you Ibuprofen." In the counseling session it explains that they give you an antibiotic to prevent infection before the procedure. I had to ask the nurse to give me an alternative. She was reluctant to do do. Tried to say she will give it to me afterwards. I chose the sedation option so I would have been a little out of it to even remember. So basically she was just trying to not give me penicillin (the alternative) so after I forced her to ask the doctor if it was okay, she gave me the pill. Then I had to ask her to hand me water to take it. The lady had no bedside manner. Then when the doctor came in she switched her manner and called me sweetie. The sedation makes you groggy, but you are still aware of your surroundings.This is a painful procedure. They say they numb you but it honestly feels like they skip it if you get sedation because it's literally so painful. They don't comfort you.They don't talk to you to let you know what they are doing. They just want you to sit still. The worst part is during this process they are laughing and talking about their personal lives while you're in agony. Then right after procedure without communicating with you they just move your legs from the stirrups to stand you up while you are still under sedation! They throw a pad in between your legs without any type of underwear to hold it up. You are just transferred with that thin drape on and that one pad into a bare geriatric chair. Then they roll you out of there into the "recovery room." An open area where you can see everyone and are barely 2 feet away. A nurse offers you ginger ale and pretzels. The ginger ale that is used is a 2 liter that is not refrigerated. They are pouring it in small little Dixie cups. The pretzels are from a bag. The water is tap. The nurse ask if you want a heating pad and a blanket. They are just taken off one and given to the next girl. The nurse goes around taking the blood pressure of whoever is in the room. She doesn't sanitize in between. She takes your bandages off and IVs without sanitizing in between. While you are recovering you can hear the next woman's procedure. Then within 30-45 minutes the nurse is trying to get you up to get dressed. I had to tell the nurse I was not comfortable walking because the sedation was not even worn off yet. When you are finally ready you are walked to a bathroom to change, which is not sanitized between each person. There is blood and other bodily fluids. People do have diseases! You are given one pad with your belongings. Woman are treated like an assembly line. It's very inhumane. WOMEN DESERVE BETTER!!!

This is evidently a new building for this medical office. I know that because there is a sign in…read morethe ladies room letting us know how to keep it "new". There should be signs in the waiting room about using phone for videos on silent or with headsets. Because they already have a tv making enough noise. There should also be signs saying you can't use the cell phone as a phone in the waiting room. Headsets are needed. The welcome reception desk is nice. Well organized. Pleasant. Smooth. The appts seemed to be running on time. The rooms were clean and didn't feel cramped. The exit process was easy and smooth too. All in all this was a good place for a dr visit. They lost a star because the waiting room isn't managed as well as it should be. A few signs and a little bit of enforcement from the front desk staff will do wonders. I'd point out the tv isn't needed, or at least the volume doesn't need to be on, closed captions would be fine.

The wait time is pretty long. For my first appointment I waited an hour and 30…read moreminutes before I was seen. On the other hand, Dr. Rush was extremely professional and attentive. She took her time explaining things, didn't rush me, and listened to what I wanted. You can tell she is a doctor who truly cares. The facility itself is nice, fairly modern & cleanly.

I found this office because it was on a list of 'menopause specialists' that I found on Reddit, in…read morethe 'menopause' subreddit's Wiki. Specialists, ha! I haven't been seen by Doctor Diane but I have seen by PA Stacey a handful of times and I ended up seeking Hormone Replacement Therapy elsewhere because I wasn't getting it here. Every time I've expressed a concern, it is met with: 'Sign up for our weight loss classes!' or: 'Schedule some sessions with these med-spa machines!' I'm in my 40's, and I'm not an idiot. I know how to lose weight, but my hormones are diminishing and *that* is why calories in / calories out is not working. 'Move more, eat less' doesn't work after Perimenopause sets in. I don't need expensive med-spa machines to vibrate and contract my muscles for me, and I don't need Dieting 101 classes to tell me how to eat and exercise. I *need* these diminished hormones to be replaced so that my body can function optimally. I don't know how this office can be considered a 'menopause specialist' facility if they refuse to provide HRT for patients who are clearly experiencing hardcore Perimenopause and are lacking in progesterone, estrogen & testosterone.

Oh no! What could improve. Everything..total nightmare going to this physicians office.Oh my God!…read morethis practice is absolutely terrible. First off any PSR that actually does their job knows that your supposed to be verifying insurance upon every appt. Secondly they shut their phones down after 2. At times I've attempted to call after 12 and the phone has been manually turned off with a message saying that they are no longer taking calls. But they're there in the office supposedly until 4. What kind of make shift operation is this office running? I'm not even a new patient and they totally screwed up. They scheduled me for surgery with Dr Sutter on February 14. They tell me to go and get pre surgical testing and Clearence thru my primary. Then they call me and say no we'll try for February 21. So I go and get all this testing done. I do all this running around. Get picked with needles only for this office to call me late in the afternoon the day of my surgical pre testing after I already did everything to tell me that Dr Sutter isn't credentialed with my insurance. WHAT? You got to be kidding me. Oh my God. Who in their right mind does that to a patient that needs surgery? Please go elsewhere. Save yourself the aggravation and extremely poor excuses for the lack of a better word lack of professionalism and ethical integrity.. They have a zillion of excuses why they operate this office the way they do none of which that are beneficial to their patients. And just for the record I have 20 years as a PSR. Verifying a patients insurance is the first thing you do. And any PSR that's does his or her job well knows to check it every time and they copy the card

Dr Metschler has been my doctor for many years and he was trained by my previous doc. He is…read morefriendly, professional, thorough and genuinely cares about his patients. The nurses and office staff are friendly and efficient. If you are looking for an OBGYN this is the place to go.

After 18 months of trying, our progress was derailed by Michael Sullivan. During a traumatic phone…read morecall whilst he was the on-call doctor for a severe reaction my wife had to a medication prescribed by Buffalo IVF, he repeatedly called her "honey" and told her to "just calm down." He dismissed concerns throughout the call, treated us as if she were simply being hysterical, ultimately hanging up leaving my wife in tears. Rather than taking responsibility for the situation or offering support, Sullivan left us with the impression that he considered her unfit to be a mother, by requiring psychiatric sign-off for routine testing. He made our reproductive choice a matter of medical bureaucracy passing us around between other providers, effectively abandoning us. We initially considered continuing with other providers at Buffalo IVF, as other staff seemed competent and compassionate, and we requested to not work with him. On reflection, however, it is deeply troubling that a women's health clinic would tolerate such sexist behaviour from its staff, let alone owner. Reproductive care demands empathy, respect, and professionalism. Sadly, our experience at Buffalo IVF showed the opposite. We strongly urge others to seek care where patients' dignity is valued. Don't waste your time here.

My OBGYN recommended this facility to look into testing to…read moredetermine what shape my fertility timeline looked like. I called to schedule and get an idea of the process, the receptionist seemed to have no clue as to what the process might look like or an idea of cost. Nothing, she said I needed to come in for a consultation at $250 just for the doctor to tell me the possible steps and prices. I understand that she is not medical (I worked many years a medical secretary) but how do you have absolutely no clue of anything. I called the other facility that my OBGYN gave and wow, night and day. They couldn't give me an exact plan or cost but they were able to give me an idea of what the cost and process was going to look like. I see a lot of the low scores for this facility are mainly because of the office I say call CNY Fertility.

I recently went to Empire for the first time for an annual visit. Every single person I interacted…read morewith (the receptionist I talked spoke with to book the appointment, the one who checked me in, nurse who got me in the room and the PA) was genuinely kind and caring. Going to the OBGYN is an extremely traumatizing thing for me, and everyone made me feel at ease without even knowing my history. I am so grateful for have found a new place to go, and for all of the staff here.

Both of my daughters and I left this practice based on what I posted earlier. Today I get a voice…read moremail message from their office with only "hello. Hello. Hello" on it -- no identifying the practice or why they called. None of us have had appointments there since my last post so I don't know what they wanted. And that unprofessional message with no follow up confirms the place has some inept staff members 7 months later -- I get a voice mail message from Empire that simply says "hello. Hello. Hello". Then a letter several days later saying they are changing my daughter's appointment. I left the practice personally years ago because they constantly changed appointments. My daughters both left because of treatment described in my earlier review. It would appear this is not a well organized practice as well as employing a WHNP who does not treat young patients with respect.