I hope this message reaches the appropriate person and one who genuinely cares about their business…read moreand its customers. We recently had a pool constructed by your company in our new residence in McAllen. We didn't shop around and went with Premier Pools because we had previously worked with the company in Temecula, California. Unfortunately, this experience has been less than pleasurable for us. This is not to say the product itself is poorly constructed or doesn't meet our expectations. On that aspect we are pleased. Our issue is with the customer service/communication part. In the beginning communication was immediate anytime we addressed anything. However, as the project progressed, and most importantly, the last installment was paid, communication has been few and far between. Part of our pool included two fire/water features which are still not fully installed to this day due to back order issues. I can understand that given the current market situation. However, the work crew was here almost six days ago to install them when they realized parts were missing. Not one phone call from anyone explaining this to me and providing an update. Also, apparently it was discussed with us that the fuel source for this bowls was our responsibility which neither my wife or I recall. After reviewing the contract I did find where it is annotated. However, I would expect this to be reiterated as we got closer to that part of the project. Especially when several people from Premier Pools saw when I was getting our irrigation system repaired and preparing to lay down new sod. It wasn't until after the sod was laid, and the work crew, not the supervisor, informed me that gas lines were not ran. So now I'm in a situation where I have to pay $2,600 dollars to have a ditch dug in our brand new sod in order to run a gas line. I am in Real Estate and I go over things time and time again with my clients to ensure that nothing takes them by surprise until the transaction is successfully closed. My biggest question with this is, why do you offer these features if you don't have the appropriately licensed individuals to run these lines?? Makes absolutely no sense to me. My front gate has been repaired but I am still waiting for it to be pressure washed as promised as it was riddled with dirt and debris during the project. I have had two warning from the HOA about this to date so I guess I will just have to do it myself. Forget the service after the sale mentality. Lastly, last week was our first cleaning with our maintenance agreement with your company and again, not impressed. This we will definitely shop around for better service. Again, not sure if this will ever reach the appropriate individual but I hope it does. I have spoken to a couple of neighbors who love our pool but I cannot in good conscience tell them that our experience was great. Instead they may want to shop around as we should have done. This review if for Premier Pools Rio Grande Valley / Harlingen, Texas

Harlingen, TX location. Stay away!!! Zero communication. Service after the sale is is non-existent…read more They never have a plan and just keep saying, "It's a process"; "We do not have a plan, but will let you know". Never told me when and why people were coming to my house. Workers stayed until 10:30 pm and came at 5:15 am. Never did anyone communicate anything. My pool came defective and I had to tell them of the defects. My top step is turquois when it should be a dark blue, there is a defective white colored mark on the bottom of the pool, and my deck jets leak. I was also told on "Pool School" day (where they show you how to use the system (another catastrophe), the filter that supplied the chlorine and necessary chemicals to my pool was only good for the first 30 days (we were already beyond the first thirty days) and I need to purchase another one on Amazon for $150 every six months. Would have been nice to know in advance so I had one to replace it with. I am now without any treatment for my pool until the filter comes in. Be prepared to dish out approx. 10K above quoted price. Also, if it happens to rain and your pool heaves up out of the ground due to the water weight being offset you will have to pay for them to relevel your pool. I guess no one has come up with a way to stop pools from heaving our of the hole. The worst part is that when I paid for the pool to be releveled they did not relevel the jacuzzi. The jacuzzi and the pool were already connected together by the plumbing. so when one moves they both move. I have to point out the two+ inch difference between the front and back of the jacuzzi. Their fix since everything was already cemented in was to cut the two inches off the back or the jacuzzi to make it level. Simple engineering fix would prevent all of this. The deck drains they install do not get connected to any drain to move the water way from the house/pool. I had to ask about the open drain and had to spend more money to have the pool deck drains routed away from the house and pool. Another not their responsibility items.

Every time I visit I am greeted warmly and helped out promptly. Friendly and insightful. I…read moreappreciate

The customer service is always exceptional. They are well stocked and always have what I need when…read moreI need it.

Honest and professional. Pool looks great. Work was completed as promised. Highly recommendedread more

From the owner: Our business focuses on providing honest professional work that will save energy, money and time…read more With specialize in Automation, remote controls, heaters, pumps, leak detection and filters.

Low quality material and service. We trusted Javier to remodel our pool and we ended with a leaking…read morepool/not working pump. Project was not completed within the time he had said on contract. Save yourself the stress and do not waste your money. Javier knows absolutely nothing about pools.

They recently completed repairs and home improvements for us. The owner is very reliable and fair…read more We recommend his services.

You told me what equipment to buy and above ground is only set up one way your team is very…read moreinexperienced and can't even vacuumed an above ground pool correctly. I got it crystal blue in 24hours

This great family business offers an amazing service. They are very professional and are really…read moreaffordable. All their materials, testing, and labor are charged at a reasonable price. They also have great customer service. Whenever I call them, they are very friendly and respond right away. I am really happy with the service they provide to my pool!

Bought my big green egg from them. The guy working there seemed to have a real love of his job. He…read moreloaded it up in my Jeep and was great to deal with. Noteworthy that the BGE eggcessories were priced better than I could find online! I went to McAllen with the intention of buying a competing grill down the street, but the bargain they had on the BGE and the fact it was in stock made it impossible to pass up. It's been just over 6 months and the grill is holding up fantastically 10ft from the Laguna madre.

I went in to wet test a hot tub, with full intention of buying one…read more First, their 'testing' tub is set up outside right on a busy street, who wants to test a tub next to traffic? Yuck! Second, they have one set up inside, but they don't want you to get in. Why would you have one set up and not let customers use it? Seriously!? And finally, the last straw, I asked since we couldn't use the one inside and the one outside didn't have the jets I wanted, could they set up the one I wanted to buy? The answer was NO, not going to happen. I couldn't believe it. I was willing to drive back another day (it takes a while to set them up) but the manager didn't want my business. He wouldn't even consider it. I truly haven't been that upset in a long time. It wasn't just that they wouldn't set it up, but his demeanor was simply ugly. It was obvious that they did not want to sell me anything. He was very rude, I couldn't get out of their fast enough. I haven't been treated that bad by a salesperson in a long time. In fact, I don't think I have ever been treated that badly by a salesperson. He made me feel...bad, like I was an idiot for thinking I could buy something from him. So I went to the other hot tub dealer in town and bought one of theirs.