The staff here are really strange, and seem to treat all their customers with sheer contempt.
They stand around discussing (quite openly) the lives of all of their customers, as soon as they leave the premises.
With the exception of Alex, the rest of the staff are really quite rude, we are not the only people who seem to think this.
We have spoken to at least six other people in different venues who are all of the same opinion.
Their have been numerous arguments over this matter in the venue, and one of the staff has been spat at, called numerous names, and has got herself into quite a few problems with customers. On the occasion that she was spat at it was because the male customer had overheard her discussing his friend in a really nasty way. However she maintains it was nothing to do with that.
Please note to all that work there, STOP THE MALICIOUS GOSSIP, customers private lives have nothing to do with you, that is unless you wish to end up in court for slander. And do stop running down the owners and manageress, just tell them to their face if you have a problem with them. Customers do not come in to hear nothing but complaints ALL day long.
Maybe some of your staff should be moved on to other arcades in London, as they are getting too comfortable at this one. Only when this happens do you have any chance of getting back some of your customers.
I am a 43 year old store manager myself, and I would never dream of treating customers the way these nasty minded people do.
I was last in the arcade on Monday evening, and I spoke to two people outside where we were smoking, and they both agreed the staff that night were the worst you would wish to employ, if you wanted to keep the place busy.
We will not be returning to this venue.
Shovan B
Ramesh M read more